FreshChat Reviews & Product Details - Page 31

I do like whatsapp and how you interact with the client through whatsaap and fb direct message . its is easy and lovely Review collected by and hosted on G2.com.

None at the moment , I have not have anything i do dislike Review collected by and hosted on G2.com.

Freshconnect is a Chat and communications app designed to support other freshworks apps, like freshsales and freshdesk.

Best for me is the fact that it integrates inside your freshworks domain and provides contextual communications between the apps. It has a very clean and uncluttered interface to work with, which allow a very easy process of implementation with the end user and a very short learning curve. Review collected by and hosted on G2.com.

I believe that contextual is not limited...or at least should not be. It happens to freshconnect that limitations render the software a less appealing offer against others in the market. Few editing tools, for my particular taste, it lacks the feature of editing or deleting comments, and it doesn't have to many options in the setting side to personalize it. Review collected by and hosted on G2.com.

System is simple and easy to use. Support most of the time resolves my issues. Review collected by and hosted on G2.com.

Lack of data and reports. Historical conversations, etc. Review collected by and hosted on G2.com.

We implement this software to solve any need regarding messaging and interaction with consumers, it is specially developed for sales and customer engagement teams to talk with prospects and customers on the website, it also offers us access to Through the mobile application that is very useful and attractive. It helps us as a company and as a team to focus on offering a continuous and context-based messaging experience, in order to solve the concerns of all users. Review collected by and hosted on G2.com.

Compatibility with native reaction applications could be improved since it often gives us problems, especially when we try to implement it via WhatsApp, it is not an aspect that would make us change the option and stop using FreshChat, but it is necessary that they can always improve these small details to offer a clean service, without negativities, even so we are very satisfied with what we have obtained with this software. Review collected by and hosted on G2.com.

One of the main reasons why I use Freshchat as the main tool of my communication management is because of its wide interface, it contains various tools that help to perform each communication function correctly. Now whenever customers have a question, it is sent to support via tickets and with bots it is really great to be able to distribute the entire workload between each member of the customer support team. It gives us a point in favor, improving communication and quick responses, but not only with this, allows us to collect data and information about all our clients in relation to our service. It complements all our work, in the way of implementation with our mobile devices and PC, as well as the appropriate integrations to improve the communicative link with WhatsApp or Facebook Messenger. Review collected by and hosted on G2.com.

There is a relationship between Freshchat and other conventional chats such as WhatsApp, however, they do not converge in some things and that is that Freshchat needs more innovation in sending messages and group chats. The configuration and customization management is somewhat disjointed, many times I cannot manage to adjust everything according to how I need it. Review collected by and hosted on G2.com.

1- Efficiency from cost and time

2- direct support through their own teams not 3rd party partners.

3- financial support and generous discounts Review collected by and hosted on G2.com.

I Can`t really recall something that i didn`t like through my 3 years of experience with them. except for the frequent changes in the designated account manager. this might be due to the fast expansion which is good not bad. Review collected by and hosted on G2.com.

What I love the most with this app is the ability to add FAQ's, Message Channels and customize the entire message icon. The user interface is very easy to navigate and understand that even if you're not a tech savvy person you will get used to this app right away.

Ease of access, seamless access to important information to provide timely support for customers. Being able to answers incoming chat whether from browser or mobile app.

The Co-Browsing feature which gives you the ability to give customer assistance remotely through their screens. Review collected by and hosted on G2.com.

The limited functionality of the Freshchat bot. As of now, its capability is just to ask configured questions.

Only 1 freshdesk account can be integrated to 1 freshchat account directly thus giving you an option to connect several more via web messenger feature which will require you to copy, paste and modify code provided from your Freshchat account.

The limitation of messaging apps integration (Viber,instagram dms) Which will make this live chat app more powerful. Review collected by and hosted on G2.com.

Freshchat is easy to use and very efficient. Review collected by and hosted on G2.com.

Freshchat offers the same capabilities as its competitors. The current trends of working remotely make this a wonderful tool to maximize the strengths of my team. Review collected by and hosted on G2.com.

It is a great tool for active communication, which with its live chat rooms contributes to improving the messaging experience, as well as entering context much faster. Its integration system with social networks, mobile applications, among other websites, exponentially expands the possibilities of communication and allows us to quickly get to wherever our clients are. It contributes with an excellent CRM system, in addition to bots that streamline and automate many functions in support of customer support, I also like the integration of routing which provides the ability to automate the scheduling of messages increasing our efficiency and agility in responses. Review collected by and hosted on G2.com.

The ideal of maintaining active communication is to be able to access it when necessary, so implementing it on mobile phones is extremely necessary to increase our practicality when working, but we encountered certain difficulties when working with the mobile application, its interface is boring and slow, it does not flow as expected, it needs more updates to increase the efficiency that we maintain in the computer regarding communication and live chats. Review collected by and hosted on G2.com.

This software provides in the target market for sales teams, tools for customer assistance and marketing of companies including e-commerce. Its messaging functions are essential for sales teams that maintain a continuous participation of our clients, managing to talk with them within websites, mobile applications and social networks, through live chat. It helps us focus on a continuous, goal-oriented messaging experience. It offers tools such as campaigns, sales pot, built-in self-service, and intelligent call and message routing. Review collected by and hosted on G2.com.

In the instance for mobile devices, the process of managing live chats is a bit tedious, since each element of it is separated, tending to make the process slower for those who are not agile or are simply new to using these tools, something that does not happen in the desktop option, so for us it is a potential software, and it helps us a lot thanks to its various online interaction functions. Review collected by and hosted on G2.com.