FreshChat Reviews & Product Details - Page 30

- Free trial lets you get comfortable

- Bot builder is pretty intuitive Review collected by and hosted on G2.com.

- Campaign reporting is abysmal

- Limited customizations on the widget without engineering support Review collected by and hosted on G2.com.

Simple UI, Easy to Use and Implement, Self Explanatory Product Review collected by and hosted on G2.com.

Integration with external tools and lack of knowledge base for agents Review collected by and hosted on G2.com.

A lot of plugs and you have a lot of possibilities to improve Review collected by and hosted on G2.com.

Take care from salesman name Shaik Ali he doesn't clarify you the Product and the procedure. he uses to push in different ways to sell you that. should be thinking more and read more about the product. he is not an honest person and he put me in trouble. the point of that whats app will not allow us to use the marketing apps was totally not clarified so after we move there we come to stuck there Review collected by and hosted on G2.com.

I love having found a tool as fabulous as Freshchat, which with excellent CRM tools, as well as continuous messaging that allows us to capture exactly the potential clients to be much more precise in the people who will really stay. Bots are really the right tool to perform various functions in a much more automated way, it allow I to qualify potential customers, take question tickets and in this way distribute all the work equitably among the sales consultants. It helps us in our organizational capacities through time lines and it even has other much more powerful tools for searching data and collecting information. Review collected by and hosted on G2.com.

Another of its strengths is to be able to enhance remote work, in this current situation it is essential and a plus for my work. Collaboration tools make work management much more comfortable, since it is much easier to manage the workload and distribute it among each work colleague. Review collected by and hosted on G2.com.

Freshchat works simple and great. It allows us to manage our customer relationships easily and efficiently. Review collected by and hosted on G2.com.

I'm happy with Freshchat. Price is competitive vs. other options, and functionality, though it probably is not so complete, is good enough for most companies. Review collected by and hosted on G2.com.

Contextualization of a manner in the tickets you or your collaborators attend Review collected by and hosted on G2.com.

not able to respond from the email when I get the notification Review collected by and hosted on G2.com.

It has such an easy and dynamic interface. Review collected by and hosted on G2.com.

Its active, available, and unavailable options need improvement. Review collected by and hosted on G2.com.

The end-user experience is very smooth and streamlined. Support is responsive most of the time. Review collected by and hosted on G2.com.

There is no continuity of reporting between Freshchat and Freshdesk. The reporting platform is entirely different, with the chat version being substantially inferior. Customer service and billing are horrid. Delays in getting issues resolved, no escalation path available, they don't seem to care. Review collected by and hosted on G2.com.

It's a very dynamic, fast and modern platform. Review collected by and hosted on G2.com.

You have to refresh many times to get all the list views updated. Review collected by and hosted on G2.com.