FreshChat
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FreshChat
By Freshworks
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4.4 out of 5 stars
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FreshChat Reviews & Product Details - Page 3

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FreshChat Overview

Editedit
What is FreshChat?

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

FreshChat Details
Discussions
FreshChat Community
Languages Supported
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

How do you position yourself against your competitors?

Freshchat is the only complete conversational solution with powerful in-built AI capabilities. Freshchat's AI bots can be used on multiple messaging channels with ready-to-use templates that don’t require any technical knowledge to implement. Freshchat helps businesses offer not just reactive but also proactive support on numerous messaging channels. Further, Freshchat offers in-depth analytics, one-click integrations, and agent productivity capabilities. Finally, with its low total cost of ownership, Freshchat helps businesses deliver a great conversational experience without breaking the bank.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent FreshChat Reviews

Anuj K.
AK
Anuj K.Enterprise (> 1000 emp.)
5.0 out of 5
"Features of Freshchat"
Freshchat is a best tool to solve various
Read more
Ashwani K.
AK
Ashwani K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Quickly and easily contact with client through Freshchat portal"
It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Conv...
Read more
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Good support."
Canned response are very good it allow us to give a fast reply.
Read more

FreshChat Pricing

Free
$0.00
Growth
$15.00
Pro
$39.00
Enterprise
$69.00
See all 4 FreshChat pricing levels
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FreshChat Media

FreshChat Demo - Bot Builder
Bot Builder.jpg
FreshChat Demo - Campaigns View
Campaigns View
FreshChat Demo - Inbox View
Inboxview.png
FreshChat Demo - Integrations View
integrationsview.png
FreshChat Demo - Freshchat Analytics
Freshchat Analytics
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Video Reviews

Review by Seth H.
FreshChat review by Seth H.
Play FreshChat review by Seth H.
User friendly -- Love the intro bots option
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492 FreshChat Reviews

4.4 out of 5
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492 FreshChat Reviews
4.4 out of 5
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FreshChat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Roystin D.
RD
AWS Alliance Manager / Client Specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within Freshdesk Omni: Freshdesk, FreshChat
What do you like best about Freshdesk Omni?

I enjoy using their AI-powered chat and find it easy to implement. Our end users are pleased with the quick resolution times since we implemented the CX suite. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk Omni?

The pricing could be more budget-friendly. Review collected by and hosted on G2.com.

What problems is Freshdesk Omni solving and how is that benefiting you?

Currently, we get a lot of technical support questions via chat from our clients regarding development, and integration projects that we are working on. So using this Ai powered chat helps us to provide a quick resolution and saves a lot of time for us executives Review collected by and hosted on G2.com.

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Verified User in Consulting
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within Freshdesk Omni: Freshdesk, FreshChat, Freshdesk Contact Center
What do you like best about Freshdesk Omni?

Lo que mas me gusta es la facilidad de uso, desde que comence a usar mejore un monto mi productividad. Su facil interfaz la hace facil de aprender.posee muy buen soporte al cliente, eso tambien significa interes en el usuario y su integracion es eficiente y util, la uso muy frecuentemente. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk Omni?

Alguna funciones avanzadas no son tan intuitivas y lleva bastante tiempo aprender a usarlas y manejarlas bien, aveces no posee una facilidad de implementacion. Review collected by and hosted on G2.com.

What problems is Freshdesk Omni solving and how is that benefiting you?

A pesar de estos inconvenientes, Customer Service Suite ha sido realmente útil. Nos permite tener todas las interacciones con los clientes en un solo lugar, lo que ha hecho que nuestro equipo de soporte trabaje de manera más eficiente y responda más rápido Review collected by and hosted on G2.com.

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Atef F.
AF
CS advisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about FreshChat?

How easy to chat and support your business Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Maybe needs too strong network to work smoothly Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Support the customers with easy access Review collected by and hosted on G2.com.

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Rahul S.
RS
SDS Associate
Retail
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
Products used within Freshdesk Omni: FreshChat
What do you like best about Freshdesk Omni?

The best way of thinking new ideas on a daily basis and help customers like a friend . Review collected by and hosted on G2.com.

What do you dislike about Freshdesk Omni?

Well nothing all is well and perfectly maintained. Review collected by and hosted on G2.com.

What problems is Freshdesk Omni solving and how is that benefiting you?

It helps in solving each and every problems related to their products and answering customer's questions related to products Review collected by and hosted on G2.com.

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Verified User in Executive Office
GE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Thank You page
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about FreshChat?

Canned response are very good it allow us to give a fast reply. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Reporting downlaod filter is not realy good. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It allow us to connect with the customer and interace with them. Review collected by and hosted on G2.com.

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Amanda S.
AS
Analista de Operações Jr
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about FreshChat?

Ease of use, Customer support, Ease of integration Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Lack of correction in the message already sent to the client. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Support for customer service. Review collected by and hosted on G2.com.

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Sourav S.
SS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about FreshChat?

Freshchat never lets you miss any updates or request from the Cx or the trainer. Evem we can share notes in private if we want anybody else to work on the request.

It is the best platform to work within a huge team. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Can think any such thing about freashchat, everything has teir own upside and down side, but no such thing came up from freshchat till now, been more than a year now and still findin it verymuch usefull. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Timely reminders to cx and trainers, automatic assigning of chats specific to region. one tap options for replying to cx's accordingly. vetymuch time saving, easy to operate and with zero glitches. Review collected by and hosted on G2.com.

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Pearl R.
PR
Customer Success Reprensentative
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The interface is so simple that even agents with no experience using chat support tools can use it. It's very easy to use, it's fast, and all information about the customer is there. It lets you know which page the customer is chatting from, the product they are interested in, their location, and even the device they are using which is very important especially when handling tech-related issues.

Their customer support is very helpful, too! If I have questions about it, they reply fast. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Not really dislike but I hope Freshchat can allow us to merge duplicate chats :) Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

The biggest help Freshchat has given us is it has given our support team the ability to assist and resolve customers' concerns faster. It greatly increased our customer satisfaction, as evident in our chat feedback and Trustpilot reviews. It also helped us big time with our sales. Over the years, most of our sales came from chat. Review collected by and hosted on G2.com.

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Marcelle W.
MW
Customer Service and Risk Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The customer success managers and developers are one of the most helpful. I like how they keep track and do follow ups on tickets raised Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

I dont have any dislikes for now........ Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

The reports they created are great which helps with our agents and business goals Review collected by and hosted on G2.com.

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Akhilesh K.
AK
SSPA & KYC Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within Freshdesk Omni: FreshChat
What do you like best about Freshdesk Omni?

The ease of use and navigating the interface makes it wonderful. Customer support is one of the best in class. Numerous features makes it verstaile. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk Omni?

I couldn't find anything to be disliked. Review collected by and hosted on G2.com.

What problems is Freshdesk Omni solving and how is that benefiting you?

When it comes to Customer support and engagement, Freshworks Customer Service Suite addresses several key problems.

It is solving issues like automating workflows, providing solid analytics. Review collected by and hosted on G2.com.

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