FreshChat Reviews & Product Details - Page 28

Their simple and easy to use User interface, app integration functionality, chat bot service Review collected by and hosted on G2.com.

At times the account manager is not available over the call or email Review collected by and hosted on G2.com.

The reply template helps us reply quicker and make our new agents can start work earlier. Also, the data analysis feature help me to know how to check whether our service is good or not. Review collected by and hosted on G2.com.

It doesn't work with WeChat (business version). We are a Chinese company, and many our customers in APAC prefer use WeChat, the chinses ticket system can integrate with wechat better. Also, we buy message last year, but chatbot is hard to use, we got many issues with it. Review collected by and hosted on G2.com.

Complete fields for sending information and categorizing messages. Review collected by and hosted on G2.com.

Confusing visual, difficulty in generating and reading reports and data. Review collected by and hosted on G2.com.

Freddy bot are very helpful and are easy to setup Review collected by and hosted on G2.com.

support can be more responsive and able to solve issue on 1st contact Review collected by and hosted on G2.com.

As it's a Freshworks product, the integration with Freshdesk is one of the best. It shows the tickets already raised by the customer before to give a complete view.

The people tab is one of the good features if you want to establish conversations with users using the product live.

Setting up of custom properties is very easy and showing it in context while in a chat with customers is a very good value add. Review collected by and hosted on G2.com.

Campaign setup might become confusing sometimes especially while linking with bots.

Though the bot features are started recently, there is so much to catch up on compared to competitors.

Searching for a conversation needs a lot of improvement. There is no option to filter by time and search. Also, the results that appear on the search bar don't have the time attached to them. Review collected by and hosted on G2.com.

The fact tha you can conect with your clients and coworkers on the same platform. Review collected by and hosted on G2.com.

Need to have more sycronitation with fresh desk. Review collected by and hosted on G2.com.

It's simple UI and workflows make it very easy to use as an agent. We use it mostly for customer support and website chats and I can easily switch between conversations, have contextual information about the client and leave internal notes where necessary.

As a customer, the different tabs between FAQs and messages are easy to navigate. The provision of FAQs make it easier to get answers before having to engage an agent. Review collected by and hosted on G2.com.

Messaging vs. session based chat is still a discussion. Customers sometime have doubts over agent availability (despite the 'typically replies in' function). Works most of the time but there can be many places where it could look bad if the agent is unavailable.

However, the biggest issue is that notifications sometime go missing and there are a lot of missed chats because of this. Chat routing and assignment can get a little messed up at times. I have had chats been assigned to me wrongly/out of turn. The bots functionality is also primitive and needs a lot of work. Review collected by and hosted on G2.com.

Using the Outbound Campaign Feature of the product. Good to see Inbound Contact Center and Collaboration/Messagaing capabilities in the out of the box product Review collected by and hosted on G2.com.

It would be helpful to have examples of usage in different verticals to get someone organized initially. The details may be there in the user guides and online help. Review collected by and hosted on G2.com.

Freshdesk has been incredibly simple to implement within our daily practices. The interface is very user-friendly and easy to navigate. Most of the features are very intuitive and do not take long to learn. Freshwork's Customer Support team is also wildly quick to respond! Review collected by and hosted on G2.com.

Some features and apps such as emailing a chat transcript to a customer are only available in the highest tiers of service. It would be great to have a version of these apps for the lower-tiered levels as well since the majority of customers want a copy of their conversation. Review collected by and hosted on G2.com.

Get more done, together with Freshsales and Freshconnect

With Freshsales and Freshconnect, communicate in context and collaborate with teams across your organization to close deals, faster. Review collected by and hosted on G2.com.

There was nothing that I disliked. THIS lets one invite a developer or anyone else instantly to meet. Review collected by and hosted on G2.com.