FreshChat Reviews & Product Details - Page 26

This software is well built and very complete, it meets all the basic requirements, its user interface is simple and easy to understand, it provides an excellent context of the client's profile which allows the experienced team to make the job much easier. You can easily access the tool and make some changes. Their customer service agents are beneficial, friendly, and knowledgeable; they always make sure you get all the assistance you need before the end of the chat. Review collected by and hosted on G2.com.

Automation is limited to a couple of available options, and they are not scalable. There are no expandable criteria. Review collected by and hosted on G2.com.

It's so useful for me as an agent cause I can solve the issues that face my customers and make it easier and more beneficial for them to be satisfied with the service I provide. Review collected by and hosted on G2.com.

Sometimes in rush hours, as I have to solve all kinds of cases, I deal with so many chats at the same time, and it gets stacked on the queue, which appears to the customer that we are intentionally avoiding them, but it's not a big deal as we handle them. Review collected by and hosted on G2.com.

I like this customer messaging software; it has a well-designed user interface. In terms of functionality, it is correct; it provides everything you need to make communication with customers more proactive. Its chatbots are perfect for optimizing customer service, getting more conversations, and retaining customers, and it is straightforward to set up. Review collected by and hosted on G2.com.

Freshdesk Messaging is great and has really very few disadvantages associated with it from my point of view, one of them is that there are specific features that can only be accessed by getting the highest price level version. Review collected by and hosted on G2.com.

I love it because it's easy to use and fast plus shows you everything that happens in chat like if Conversation was assigned to an agent or group plus the private note is very useful if you want to save something important in the chat like a pic order a date about the customer, private note is only visible to agents customer connect see it also that chat is counting with seconds if u didn't give it first respond thats is good if u have target also the reporting is so powerful and helpful as it shows u the number of agents and assigned chat and the aht and first respond for everyone also Canned Responses is great saves alot of time and u can also add your own plugs on smart plug it's just great i love it Review collected by and hosted on G2.com.

well sometimes it the chat time count is wrong or have delay and also not counting in seconds if u give a response from ur side , also that if u don't have chats assigned to u after a while u will be automatically inactive and any chat will be assigned to u will count as away Review collected by and hosted on G2.com.

It helps me to be more fluid with the participation between customers, any questions they have are addressed through the use of this product, it enhances the standards and operations of rapid communication. Its interface is efficient, it has no slowdown problems or any other errors. Review collected by and hosted on G2.com.

The software has a small problem of integration with older operating systems, it is necessary to upgrade the systems and start enjoying the services of the software. Review collected by and hosted on G2.com.

There are a lot of automations and triggers available to increase our support agents' productivity. The integration with Freshdesk enables us to follow up with customer issues in a multi-channel manner. Review collected by and hosted on G2.com.

We ingest the raw data generated by Freshdesk Messaging through its API, however it sometimes has unexpected behaviors, especially the v2/reports/raw endpoint. This makes it difficult to keep track of product metrics in our BI tools. Review collected by and hosted on G2.com.

There is absolutely no need to go to any other tabs or tools because we can resolve the tickets right under freshconnect. And we can view the discussion under the ticket to get a clear picture of what the issue is about. Review collected by and hosted on G2.com.

Everything is better in this app, should improve the mobile app version as sometimes it gets lag. Otherwise, it is the best app for communication and helps to solve the customer queries much faster Review collected by and hosted on G2.com.

The best thing that I like about Freshchat is real-time analytics. As a team manager, it allows to keep a real-time view of what the agents are doing and the SLAs Review collected by and hosted on G2.com.

You do not get comprehensive reports and analytics which can be used to improve your service offering and optimise the operations and customer experience. It only gives broad level numbers Review collected by and hosted on G2.com.

The user interface is very intutive and it does exactly what's meant to be Review collected by and hosted on G2.com.

Some buttons don't work and sometimes the web interface takes time to load Review collected by and hosted on G2.com.

An excellent tool for communication, and we are a delivery company we use it to communicate with drivers for help in case they have any problem its easy to use. Review collected by and hosted on G2.com.

Sometimes we notice a delay in the messages, especially the first message, and the chat is also transferred to another agent without any reason and this affects the agents Review collected by and hosted on G2.com.