FreshChat Reviews & Product Details - Page 25

SDK is ready to integrate with all platforms (In my case Android and IOS). It is easy to debug send messages using javascript and as developer, I find it easy to debug too. Review collected by and hosted on G2.com.

Maybe this is a review of the version am using, but the chat support UI seems outdated in comparison with peers. HTML style support for IOS could be better. For example, I want to add a new line in a single chat message via javascript it's not straightforward. I had to reach out to the support team for help. (Which they did and close the issue very quickly). Documentation could be improved. Review collected by and hosted on G2.com.

It offers a nice experience to the user. It works pretty well if it's well structured. It has a simple and user-friendly interface for customers, visitors, users of your application. Review collected by and hosted on G2.com.

The administration panel can be confusing at first use. Panels of Freshworks products are not very good for single application use. For example, it can be useful if you use Frashdesk with Freshchat. Review collected by and hosted on G2.com.

Good and Easy setup of Integration between Freshdesk and Freshchat. Easy solution for separating incoming chats per group or per country. IntelliAssign option is really easy to setup and it is working well Review collected by and hosted on G2.com.

Problematic points are that is difficult sometimes to setup the bot and also Proactive Campaign is not created well. It is complicated to create new custom variables. Also, the Offline form is problematic. Is based only on business hours and you can't setup to be based on online/offline agents Review collected by and hosted on G2.com.

Freshchat seamless integration with the homepage is one the best tool for a startup to clarify queries quickly. Integrating with Freddy AI reduced the tickets up to 30% Review collected by and hosted on G2.com.

Integrations, it is not very easy to integrate with other tools, than Freshworks' ecosystem. Even if it allows, it's painful to get the full experience.

UX looks like, it's from early 2010s. Review collected by and hosted on G2.com.

We have migrated to freshdesk from another provider and we loved the options it provides for us to customize as per our requirement, our developers was able to set this up on our website with the API in no time which is an added advantage for this tool Review collected by and hosted on G2.com.

The reports it provides are limited and to get customized reports we need to reach their technical help which at times is very inconvenient and time consuming as well. Review collected by and hosted on G2.com.

I liked the chat builder orchestration which allows us to create custom bot flow based on the business flow. It captures all customer details and allows us to share FAQs, Knowledge base articles, Video links and whatnot. I consider it as one of the most powerful chatbot builder Review collected by and hosted on G2.com.

I did not like the interface when it comes to integration with other applications and create custom webhooks for retrieving order details from other applications. Review collected by and hosted on G2.com.

The best part of Freshconnect is that it offers excellent tools for managing and tracking time, bills, and costs paid. It makes the workplace culture feel more cohesive across diverse groups. Because it is a somewhat complex piece of software, it takes some time to absorb and comprehend. Review collected by and hosted on G2.com.

The most significant downside of this programme is that the balance sheet capability is unsatisfactory. When compared to the competitors, this programme is relatively pricey. It has impressive features, although a couple of them might be improved for smoother operation. Review collected by and hosted on G2.com.

One of the things I like most about this messaging platform is the high customizability it has; we use it to complement our CRM to manage customer tickets and respond to concerns quickly and efficiently. I have been surprised and delighted by how simple the ticket assignment system is; it doesn't make us waste time. On the other hand, it integrates with various third-party tools; it helped us improve our customer service. Review collected by and hosted on G2.com.

For a tool that promotes good customer service and support, they don't set the best example; their customer service could be improved. Review collected by and hosted on G2.com.

The chat is amazingly simple to integrate with your application. I also loved the customization feature to match users' branding guidelines.

Also features like bot, campaign, topics, faqs, etc are too good. Review collected by and hosted on G2.com.

The only downside I notice is that there are no tutorials available for most of the features. I had to contact support for Demo which took quite a long. I suggest a separate tutorial on every feature like bots, campaign, setup, etc. Review collected by and hosted on G2.com.

User Interface (UI) is one of the best things that have come across Review collected by and hosted on G2.com.

Lack of features is something that is concerning. Review collected by and hosted on G2.com.