FreshChat Reviews & Product Details - Page 23

Initially, the pricing was very economical. Review collected by and hosted on G2.com.

The tool is very slow when large volumes of chat come in. It's also buggy and lacks features that are important while handling conversations. Review collected by and hosted on G2.com.

All products of freshworks are loved by our employees. Review collected by and hosted on G2.com.

no bulk application, separate license fee for each application Review collected by and hosted on G2.com.

Bot capability and ease of use as a product. Review collected by and hosted on G2.com.

They should have provided an option to video chat. Review collected by and hosted on G2.com.

its easy to integrate with my web channel, and we wanted Agent-like, automated behavior to get started to provide the initial support query. Our developer worked with the FreshChat team ( there were some initial API issues); however it worked seamlessly. Review collected by and hosted on G2.com.

when we are working with the API integration, we were stuck with the issues; the support turn around from Freshchat took some time unexpectedly. It later sorted with relationship manager as we were doing initial POC Review collected by and hosted on G2.com.

We are writing with riders and the chat is working very well, sometimes there are some issues like lagging bugs, but its enough good to work with freshchat : - ) Review collected by and hosted on G2.com.

Sometimes its lagging and slow, i dont know if its because of my internet, but there is no other thing to complain, its a good chat portal for me and my colleagues :) Review collected by and hosted on G2.com.

What I like the best about this product is the user interface and ease of access in terms of setting up and managing concerns inside the platform. Review collected by and hosted on G2.com.

Freshdesk Omnichannel Integration has been improved so far but still lacks of native integrations that is high demand in different countries. Like Viber. Review collected by and hosted on G2.com.

It allows me to keep track of new leads and business.

Set holdovers for tasks and follow-ups.

Organize contacts.

Automatically send emails to contacts.

Sales sequence.

Module for easy navigation. Review collected by and hosted on G2.com.

The user interface should be more intuitive and easy to use.

The technical support is not up to par. Review collected by and hosted on G2.com.

Canned Responses

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Shortcuts Review collected by and hosted on G2.com.

Resolved chats page refreshed every now and then Review collected by and hosted on G2.com.

Ability to send canned responses and also its quick and efficient Review collected by and hosted on G2.com.

Nothing at the moment. The app works great and is helpful for companies supporting customers Review collected by and hosted on G2.com.

Most features are available. There's always a way to achieve what you want to achieve.

The support team is always quickly available, but the quality of customer service is inconsistent. Review collected by and hosted on G2.com.

The analytics don't always work well, are unclear, and it isn't easy to set up custom reports.

I often need to contact their support team to achieve advanced automation. Review collected by and hosted on G2.com.