FreshChat Reviews & Product Details - Page 22

The bot is extremley helpful with new sign ups to our platform Review collected by and hosted on G2.com.

sometimes the chat glitches and messages don't send or don't come through Review collected by and hosted on G2.com.

I use Freshchat to interact more easily and quickly with clients and potential clients that I contact through social media management through digital marketing. I can increase the flow of clients and implement the corresponding chat. I like that you have a lot of interaction with customers through contextual messages from the chatbot, this allows you to offer your services and products, it is even the way to make a sale. With webhooks, I can obtain data to provide users with the corresponding information, the one they are especially looking for, such as the status of an order, a payment, invoices or any type of activity that is related to our company and the use of this platform. Review collected by and hosted on G2.com.

At first, it is a bit complicated to use but I guess that happens when you are new to using this software, it was a bit difficult to adapt to but now I manage it very well. Many clients have told me that using the bot has been a challenge for them; it takes time for them to keep up with it. Another thing, to create the chatbot you have to invest a lot of time. Review collected by and hosted on G2.com.

Freshchat is very user-friendly. I especially love that we can create canned messages, which saves a lot of time. Review collected by and hosted on G2.com.

Everything is great! Keep up the great work! Review collected by and hosted on G2.com.

ace of use and granular configurations and filtering the tickets Review collected by and hosted on G2.com.

Initial user education and one-time setup is as usual a big challenge for any product. Review collected by and hosted on G2.com.

The pace your time goes by extreemly fast Review collected by and hosted on G2.com.

Some things can be misunderstood when your not on the phone Review collected by and hosted on G2.com.

Freshdesk Omnichannel ticket management helps to keep track of a lot of things such as sla times, it's very nice that they report against me, I like it. this is amazing. Review collected by and hosted on G2.com.

There are no negative aspects in general. Review collected by and hosted on G2.com.

Convenience of reports

BOT feasibility

Communication whatsapp messages Review collected by and hosted on G2.com.

Integrations are difficult

For different logs need to reach to admin team everytime Review collected by and hosted on G2.com.

It chatbot journey builder is the best feature that enables us to build contextual messaging and chatbot interaction at touchpoints. We can map CRM fields and assign the chat to the agent at any point of time. The best thing is to fetch data with the help of webhooks to help users with the exact information that they are looking for like Order status, Invoice amount or any activity-based information that is recorded in the platform. Review collected by and hosted on G2.com.

Its complexity for new users is challenging at the initial stage. The users have to invest a lot of time learn the bot and get hands-on experience to build a mature chatbot for real use cases. Review collected by and hosted on G2.com.

The way they support in real-time. They are customer-centric and provide spot resolution. Review collected by and hosted on G2.com.

The only thing is sometimes it will get slow. Review collected by and hosted on G2.com.

Real-time chatting with the customers, dispute handling, email and WhatsApp integrations Review collected by and hosted on G2.com.

The thing which I disliked about freshchat is their IAM and billing system Review collected by and hosted on G2.com.