FreshChat
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FreshChat
By Freshworks
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4.4 out of 5 stars
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FreshChat Reviews & Product Details - Page 20

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FreshChat Overview

Editedit
What is FreshChat?

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

FreshChat Details
Discussions
FreshChat Community
Languages Supported
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

How do you position yourself against your competitors?

Freshchat is the only complete conversational solution with powerful in-built AI capabilities. Freshchat's AI bots can be used on multiple messaging channels with ready-to-use templates that don’t require any technical knowledge to implement. Freshchat helps businesses offer not just reactive but also proactive support on numerous messaging channels. Further, Freshchat offers in-depth analytics, one-click integrations, and agent productivity capabilities. Finally, with its low total cost of ownership, Freshchat helps businesses deliver a great conversational experience without breaking the bank.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent FreshChat Reviews

Anuj K.
AK
Anuj K.Enterprise (> 1000 emp.)
5.0 out of 5
"Features of Freshchat"
Freshchat is a best tool to solve various
Read more
Ashwani K.
AK
Ashwani K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Quickly and easily contact with client through Freshchat portal"
It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Conv...
Read more
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Good support."
Canned response are very good it allow us to give a fast reply.
Read more

FreshChat Pricing

Free
$0.00
Growth
$15.00
Pro
$39.00
Enterprise
$69.00
See all 4 FreshChat pricing levels
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FreshChat Media

FreshChat Demo - Bot Builder
Bot Builder.jpg
FreshChat Demo - Campaigns View
Campaigns View
FreshChat Demo - Inbox View
Inboxview.png
FreshChat Demo - Integrations View
integrationsview.png
FreshChat Demo - Freshchat Analytics
Freshchat Analytics
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Video Reviews

Review by Seth H.
FreshChat review by Seth H.
Play FreshChat review by Seth H.
User friendly -- Love the intro bots option
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492 FreshChat Reviews

4.4 out of 5
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492 FreshChat Reviews
4.4 out of 5
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FreshChat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
TC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about FreshChat?

Easy to handle and reports anyltics are great Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Poc and their appointment is very tough to get in Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

The app can give me everything which i lookm for. The social profile of the customer is also available Review collected by and hosted on G2.com.

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Verified User in Education Management
IE
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The web app interface is very user interactive & easy to understand. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

The icons are kind of confusing but I do not dislike it . Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

All the user that use our tools face issue while processing an application , they raise the issue over freshchat & we get notified immediately & assit them in resolving the query.

Thus the end user i.e the client get timely resolution & that helps us in maintaining customer satisfaction. Review collected by and hosted on G2.com.

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Fabricio F.
FF
Onboarding Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about FreshChat?

multiple service channels like a Instagram, facebook and whatsapp , integration with your website is very easy, with multiple groups and agents on the platform Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

there is no display of the customer's position in the queue Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Any problems about customer support, live chat, and chat bot , and the tool is very very intuitive Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Quickly connect to a user that needs help or needs to ask a question. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Buggy, quirks with parts of the agent interface jumping off screen, chats not appearing when an end user has replied(!), chat widget from within Freshdesk not loading correctly, and confusing amount of similar chatbot elements within Freshchat (Settings > Bots, Chatbots, Topics that trigger a bot flow, Freshdesk's chatbot!...) Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Helping users quickly ask a question, get help there and then, and allows us to steer them onto the right track. Review collected by and hosted on G2.com.

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Jayanth R.
JR
Project Manager
Insurance
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Top features of Freshchat:

- Intelli-assign

- Canned Responses

- Assignment Rules Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Can improve:

- Bots

- More automation with easier configurations Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Freshchat helped save agent time by asking lead questions via bot flow automation, thus improving productivity. Assignment rules & Chat groups helped automation Review collected by and hosted on G2.com.

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Yaseen P.
YP
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Beneficial support desk that is very knowledgeable and can fully assist with any queries raised. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Raising tickets and getting different responses depending on the agent dealing with the query. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

How to build the chat bots and how to to test changed within Code pen Review collected by and hosted on G2.com.

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Bharath .
B
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Frinedly Tool to work on ticketing Process, Good Infrastructure well designed Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Nothing to mention on the same.Thank you Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Ticketing Flow was good it helps me to learn the things in easy way Review collected by and hosted on G2.com.

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Moatasem E.
ME
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FreshChat?

I like the easy integration between othe Fresh suite softwares. It's quiet easy to get it seamlessly integrated, but a little tricky to integrate outside of their eco system. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Interface was old but I believe they're responding to the mutilate user requests they received.

The Admin Dashboard needed some additional shortcuts for better ux, but overall good. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Providing live agents to support our online customer. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Awesome services user friendly cost effective. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Long appointment time GB Consumption .. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Freshchat has great user base and we can identitfy the problem state with the help fresh chat report. Review collected by and hosted on G2.com.

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Verified User in Education Management
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Interface is excellent, support is very helpful. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

The same WhatsApp number cannot be shared between Freshdesk Omnichannel and Freshsales. This is a major issue that needs to be resolved. We CANNOT have a separate number for sales and notifications. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It gives us an integrated system to manage support queries from various sources - WhatsApp, Instagram, email, et cetera. Review collected by and hosted on G2.com.

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