FreshChat
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FreshChat
By Freshworks
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4.4 out of 5 stars
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FreshChat Reviews & Product Details - Page 19

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FreshChat Overview

Editedit
What is FreshChat?

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

FreshChat Details
Discussions
FreshChat Community
Languages Supported
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

How do you position yourself against your competitors?

Freshchat is the only complete conversational solution with powerful in-built AI capabilities. Freshchat's AI bots can be used on multiple messaging channels with ready-to-use templates that don’t require any technical knowledge to implement. Freshchat helps businesses offer not just reactive but also proactive support on numerous messaging channels. Further, Freshchat offers in-depth analytics, one-click integrations, and agent productivity capabilities. Finally, with its low total cost of ownership, Freshchat helps businesses deliver a great conversational experience without breaking the bank.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent FreshChat Reviews

Anuj K.
AK
Anuj K.Enterprise (> 1000 emp.)
5.0 out of 5
"Features of Freshchat"
Freshchat is a best tool to solve various
Read more
Ashwani K.
AK
Ashwani K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Quickly and easily contact with client through Freshchat portal"
It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Conv...
Read more
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Good support."
Canned response are very good it allow us to give a fast reply.
Read more

FreshChat Pricing

Free
$0.00
Growth
$15.00
Pro
$39.00
Enterprise
$69.00
See all 4 FreshChat pricing levels
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FreshChat Media

FreshChat Demo - Bot Builder
Bot Builder.jpg
FreshChat Demo - Campaigns View
Campaigns View
FreshChat Demo - Inbox View
Inboxview.png
FreshChat Demo - Integrations View
integrationsview.png
FreshChat Demo - Freshchat Analytics
Freshchat Analytics
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Video Reviews

Review by Seth H.
FreshChat review by Seth H.
Play FreshChat review by Seth H.
User friendly -- Love the intro bots option
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492 FreshChat Reviews

4.4 out of 5
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492 FreshChat Reviews
4.4 out of 5
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FreshChat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Gambling & Casinos
UG
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

I love that every teammate can have access to the chat that any member of the teammate is on. In that way, it foster teamwork and accountability. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

I do not like the fact that the mobile experience is difficult to navigate compared to the desktop user experience Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

The main problem it is solving is that it bridges the communication channel between users and producers as regards to the service provided to the users and producers are also able to get feedback as a result of freshchat Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

You can see all of the chats that are coming in and can add private notes for the other team members to check. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Everything is all good and the tool is providing us the necessary features that we need to support customers. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Solving customer's inquiries in a timely manner. Review collected by and hosted on G2.com.

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Verified User in Automotive
CA
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Deliversgood value for the price. Happy with the feature set. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

The assignment feature could be better. Sometimes the executives dont receive the chat, even if its closed. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

This is one of the best platform for chat process. Its pricing and the support team works best. Review collected by and hosted on G2.com.

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Abdul R.
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The speed of the freshchart is very impressive it helps to resolve query soon Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

There is no specific dislikeof freschart as its allover well and good Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Freshchart helps in resolving the queries of the customer and it helps to satisfy the customer on its best. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about FreshChat?

is to hendal, monitor agents, chat issue storage, pocket frindly in cost Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

vey slow chat is very high, auto assigntement is not that geat Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

day to day issues of customer, reay time assistance to the customer, undarsatding nacure the problem customer is facing Review collected by and hosted on G2.com.

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Verified User in Banking
IB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Sometimeset with some difficulty to creat an matrics to check my view or creat an analysis Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It solves many difficulties that how can i cotact with our customers and make me able to check all the customer history compering to other platforms Review collected by and hosted on G2.com.

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Marcela A.
MA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FreshChat?

Integration via API with WhatsApp and Dashboard information/view Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Support in English, delay in returning problem solutions and high cost to maintain the platform Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Standardization and follow-up of customer communication and ticket volume management Review collected by and hosted on G2.com.

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Prajwal Suhas P.
PP
Founder & CEO
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Simplicity, ease of use, 100% uptime, quick customer resolution Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Their Bots onboarding team has to improve their technical skills and problem-understanding. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Freshchat has helped us improve Jumkey.com conversion rate by 0.5%

Worth mentioning more than 50% of our website conversions are happening in Freshchat with live agents. Our agents love Freshchat system. Review collected by and hosted on G2.com.

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Sridhar P.
SP
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Easy to use.

User friendly.

Transparent. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Some time, technical giltch but it's rare. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

To improve the customer service as per business aspects. Review collected by and hosted on G2.com.

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Parth S.
PS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The web platform to manage tickets and everything is very good and user friendly Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

The flutter integration is quite tricky and very long, especially for iOS. The native notifications of iOS are difficult to integrate. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

as we run a fintech app, we want to provide real-time customer support to our users. Review collected by and hosted on G2.com.

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