FreshChat Reviews & Product Details - Page 18

That messages from various channels can all come into one place and be responded fromcentral place Review collected by and hosted on G2.com.

nothing really just that same client can send multiple messages at the same time Review collected by and hosted on G2.com.

Being able to add multiple channels into our Live Chat setup and then add Ticket integration with complete analytical reporting capability is a massive help to our business. Review collected by and hosted on G2.com.

The ability to translate all conversations on the fly is a feature that would help agents massively, especially when there is a spike in traffic. My understanding is that this will be added in the coming months. Review collected by and hosted on G2.com.

It is a user-friendly app and very useful for the customer support team to chat on time with customers. Review collected by and hosted on G2.com.

Sometimes the chats will get stuck while loading Review collected by and hosted on G2.com.

Its conditional formatting, one-click publishing, and simple code deployment were some of my favourite features. However, my total experience was awful. The dashboard was not receiving inputs from the chatbot on my website. They don't even reply to the ticket. Review collected by and hosted on G2.com.

What frustrates me is that the chatbot's typeface is customised in accordance with the website or application, which is not always optimal, and that the user experience is destroyed even if the dashboard is extremely complicated and the customer care is horrible. Review collected by and hosted on G2.com.

Excellent tool, it helps me a lot in my day to day, facilitating the processes. Review collected by and hosted on G2.com.

Conversations sometimes don't update.

When there is a lot of demand Review collected by and hosted on G2.com.

The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience. Review collected by and hosted on G2.com.

Nothing. So far - the best CRM I've used. Review collected by and hosted on G2.com.

Easy to understand all the dashboard metrics, and the social tab is also very helpful for having an overview of social media handles in one location Review collected by and hosted on G2.com.

Sometimes it is difficult for our employees to find the correct login domain name (between "freshworks" and "freshchat") and we have a lot of confusion when gaining access Review collected by and hosted on G2.com.

Easy interface and setup. Great way to communicate with your customers in a timely manner or use it as a second or third source for support. The API is also a great way to have additional benefits if you want to create your own dashboard across all the Freshworks systems. Review collected by and hosted on G2.com.

Support has been great, but it does take some time to fix an issue if it is a complex case. The support should start with an email, and if the communication keeps going back and forth, I think a call is warranted so we can fix the issue and close the case. I do not have many things to say negatively about FreshChat. Review collected by and hosted on G2.com.

Easy navigation, wherein we can search for options on implementation and round the clock availability of support team Review collected by and hosted on G2.com.

Restrictions, have to rely on Meta for proactive reach out Review collected by and hosted on G2.com.

Easy to set up with different channels, and convert chats into tickets in Fresdesk. Review collected by and hosted on G2.com.

Some integrations are clunky, have not had much luck with BigCommerce. Review collected by and hosted on G2.com.