FreshChat
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FreshChat
By Freshworks
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4.4 out of 5 stars
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FreshChat Reviews & Product Details - Page 17

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FreshChat Overview

Editedit
What is FreshChat?

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

FreshChat Details
Discussions
FreshChat Community
Languages Supported
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

How do you position yourself against your competitors?

Freshchat is the only complete conversational solution with powerful in-built AI capabilities. Freshchat's AI bots can be used on multiple messaging channels with ready-to-use templates that don’t require any technical knowledge to implement. Freshchat helps businesses offer not just reactive but also proactive support on numerous messaging channels. Further, Freshchat offers in-depth analytics, one-click integrations, and agent productivity capabilities. Finally, with its low total cost of ownership, Freshchat helps businesses deliver a great conversational experience without breaking the bank.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent FreshChat Reviews

Anuj K.
AK
Anuj K.Enterprise (> 1000 emp.)
5.0 out of 5
"Features of Freshchat"
Freshchat is a best tool to solve various
Read more
Ashwani K.
AK
Ashwani K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Quickly and easily contact with client through Freshchat portal"
It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Conv...
Read more
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Good support."
Canned response are very good it allow us to give a fast reply.
Read more

FreshChat Pricing

Free
$0.00
Growth
$15.00
Pro
$39.00
Enterprise
$69.00
See all 4 FreshChat pricing levels
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FreshChat Media

FreshChat Demo - Bot Builder
Bot Builder.jpg
FreshChat Demo - Campaigns View
Campaigns View
FreshChat Demo - Inbox View
Inboxview.png
FreshChat Demo - Integrations View
integrationsview.png
FreshChat Demo - Freshchat Analytics
Freshchat Analytics
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Video Reviews

Review by Seth H.
FreshChat review by Seth H.
Play FreshChat review by Seth H.
User friendly -- Love the intro bots option
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492 FreshChat Reviews

4.4 out of 5
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492 FreshChat Reviews
4.4 out of 5
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FreshChat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

I like how I can have jot forms automatically save for easy access to send to customers. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

There is nothing that I dislike about Freshchat so far. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Freshchat has helped us communicate with our customers in a way that is more comvenient for them. The customer does not have to wait in line in a queue and they can always walk away from their chat and message back for their chat to re-open at their convenience. This helps the customer multitask, as they get assistance on the go and can also do other things. Review collected by and hosted on G2.com.

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Niranjan H.
NH
Customer Service Support Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Easy to use.User friendly. Would help in effective resolution. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Sometimes hangs but rarely. That time it would be difficult to connect. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Helping us to resolve the customer's queries on real time. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
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What do you like best about FreshChat?

I loved the service and I would really recommend my friends & family. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

nothing, all good. So far I have not got any issues. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It solves issues such as record keeping and that benefits us because we are able to go back and assist a customer who came in a while ago and needs feedback on a query. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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What do you like best about FreshChat?

There is a feature to add attachment to the live chats for a easy communication. You can sync it with grammar correcting tools to avoid any spelling mistakes. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

There is not anything such which I do not like about the product as it is very much easy to use. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

When ever there is any issue that the customer is facing or not able to do it from the app he contacts us. And we answer to this over chat and solve it. This is how we provide the resolution. Review collected by and hosted on G2.com.

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Sana K.
SK
Small-Business(50 or fewer emp.)
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(Original )Information
What do you like best about FreshChat?

Quick & easy to use, user friendly can be recommended to others Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

NA it is awesome. But we should get frequent updates Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It is used for solving customer queries Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The customizability of components relating to chat comms on both freshdesk and freshsales. Makes it really easy to iterate fast but also provide a custom user experience. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Would love to see a pricing model that maybe cuts across Freshdesk, Freshchat and Freshsales in a single fee payment, each with its given quotas and ranges, but with some room for flexibility. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Freshchat allows us to create a custom, easy to use integration for live chat so that developers can focus fully on the business model of the company without having to reinvent the wheel. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The product has a clean UI and makes it easy to manage multiple conversations at once. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

I have been using Freshchat for 2+ years now, and I am not able to think of any dislikes Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Freshchat enables our customers to reach out to our team and eliminates the need to write emails. The team is able to probe more on the issue as the platform is conversational. Review collected by and hosted on G2.com.

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Andrej I.
AI
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

It's super simple and super easy to use. Their customer support is always available for help for any queries. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Some additional features may come difficult to set up, however it doesn't take much effor once you contact their support for help! Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

We are using Freshchat for a live time conversations with our clients. It is beneficial for us to keep in touch with our clients since without this they will not receive the assistance needed. Review collected by and hosted on G2.com.

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Yuvaraj T.
YT
Mid-Market(51-1000 emp.)
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Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about FreshChat?

It is fast, user friendly, new features are there. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

There is no chat delete or edit option, notification sounds will not work sometimes. No dashboard for all Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

There is no such option, which is benefiting. One feature is good, where we can see the customer reviews. Review collected by and hosted on G2.com.

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DV
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The feature to check the user's support history in one go without any hassle. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

It sometimes lag and/or is absolutely slow. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It has an automation feature for generic queries, and it helps reduce the load on our agents and they are focused on solving more complex user issues. Review collected by and hosted on G2.com.

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