FreshChat
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FreshChat
By Freshworks
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4.4 out of 5 stars
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FreshChat Reviews & Product Details - Page 16

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FreshChat Overview

Editedit
What is FreshChat?

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

FreshChat Details
Discussions
FreshChat Community
Languages Supported
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

How do you position yourself against your competitors?

Freshchat is the only complete conversational solution with powerful in-built AI capabilities. Freshchat's AI bots can be used on multiple messaging channels with ready-to-use templates that don’t require any technical knowledge to implement. Freshchat helps businesses offer not just reactive but also proactive support on numerous messaging channels. Further, Freshchat offers in-depth analytics, one-click integrations, and agent productivity capabilities. Finally, with its low total cost of ownership, Freshchat helps businesses deliver a great conversational experience without breaking the bank.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent FreshChat Reviews

Anuj K.
AK
Anuj K.Enterprise (> 1000 emp.)
5.0 out of 5
"Features of Freshchat"
Freshchat is a best tool to solve various
Read more
Ashwani K.
AK
Ashwani K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Quickly and easily contact with client through Freshchat portal"
It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Conv...
Read more
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Good support."
Canned response are very good it allow us to give a fast reply.
Read more

FreshChat Pricing

Free
$0.00
Growth
$15.00
Pro
$39.00
Enterprise
$69.00
See all 4 FreshChat pricing levels
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FreshChat Media

FreshChat Demo - Bot Builder
Bot Builder.jpg
FreshChat Demo - Campaigns View
Campaigns View
FreshChat Demo - Inbox View
Inboxview.png
FreshChat Demo - Integrations View
integrationsview.png
FreshChat Demo - Freshchat Analytics
Freshchat Analytics
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Video Reviews

Review by Seth H.
FreshChat review by Seth H.
Play FreshChat review by Seth H.
User friendly -- Love the intro bots option
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492 FreshChat Reviews

4.4 out of 5
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492 FreshChat Reviews
4.4 out of 5
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FreshChat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Ravi s.
RS
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The rephrase option is about the fresh chat Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Unavailability issue and no time monitoring on breaks Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

User interaction made easy with multiple chat at a time Review collected by and hosted on G2.com.

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Kamilia .
K
Mid-Market(51-1000 emp.)
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Incentivized Review
What do you like best about FreshChat?

Easy to navigate, simple layout, user-friendly Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

The fact that I need to click on the photos one by one instead of clicking one and the rest is automatically downloaded for me to view. Lagging, too. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Easy to review past conversations when investigating a case. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
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Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about FreshChat?

It helps smooth interaction with coustomers and the messaging features are really good! Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

It gets stuck sometime but it also may be due to my network fluctuations. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It helps is campaigning, team box, live chats and many more issues getting resloved Review collected by and hosted on G2.com.

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Justin L.
JL
B
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

I like the ability to customize and see the changes published immediately. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

The bots are helpful for deflection, but the functionality and user interface are limited. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Ability to scale the business more efficiently by increasing agent effectiveness. Customers benefit with quicker access to a live agent and the ability to access self-service features. Chat is an essential tool for improving the customer and agent experience. Review collected by and hosted on G2.com.

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Rushika L.
RL
Customer support excecutive
Small-Business(50 or fewer emp.)
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What do you like best about FreshChat?

INTERFACE EASY TO USer and easily understand to everyone Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Nothing of now it's good use for chats n have lots of fun Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Good support if any troubleshoot occurs on timely manner Review collected by and hosted on G2.com.

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RR
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

API to whatsapps make more traffic, and we can count everything with freshchat. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

limited channel to connect to freshchat, we have marketplace chat but cannot connect,

please to add this feature :) Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

we can count everything start with time,quantity,quality and interaction detail Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The support I got post and pre onboarding. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Nothing. It was a smooth transaction working with the onboarding team. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Data reporting. Our old solution has a complicated interface-building dashboard. Freshdesk have simplified that for us and the templates are relevant to Customer Service. Review collected by and hosted on G2.com.

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Verified User in Entertainment
UE
Small-Business(50 or fewer emp.)
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(Original )Information
What do you like best about FreshChat?

Easy to understand, navigate and use tools and systems. Nice design, easy for visuals Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Rarely it needs a refresh, sometimes new messages or calls don't come through straight away Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Helping by having instant communication with users, with focus to resolve their issue immediately Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

That its simple, and not hard to us. With every update, it makes the program even easlier to use Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

I wish there were more sound notifcations for when telling me a new message was coming in! Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Makes it so our customes don't have to call in and can chat in and can chat with us 24/7! Review collected by and hosted on G2.com.

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Mohammed Z.
MZ
Associate-Customer Experience
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about FreshChat?

It's relevant, understands inputs. Gives near to accurate answers. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Lag time. 2-3 seconds. However, it is understandable as it's AI Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Reducing incoming volumes for humans. Review collected by and hosted on G2.com.

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