FreshChat Reviews & Product Details - Page 15

I find very easy as the chats reopen after an incoming message . Review collected by and hosted on G2.com.

It is getting difficult some time to review Review collected by and hosted on G2.com.

The UI is designed in a user friendly manner. Review collected by and hosted on G2.com.

I feel enabling auto spelling while typing would be really helpful and this is more of a feedback than a dislike. Review collected by and hosted on G2.com.

It's easy to use and is bug free. Customer support is great Review collected by and hosted on G2.com.

Nothing honestly. It's been seemless so far Review collected by and hosted on G2.com.

it is very organized and not overwhelming to use Review collected by and hosted on G2.com.

nothing I think it is great for all businesss to use and navigate Review collected by and hosted on G2.com.

From the moment I set it up, it was evident that this system was designed with simplicity and ease of use in mind. I am delighted to share my positive experience and recommend it wholeheartedly.

The setup process was an absolute breeze. With clear, step-by-step instructions and an intuitive interface, I had everything up and running in no time. Unlike other systems I've encountered, this one didn't require technical expertise or endless troubleshooting. It was refreshingly straightforward, making the entire setup experience stress-free and enjoyable.

Navigating the system is very easy from an agent and admin perspective. It doesn't require extensive training for first-time users.

Furthermore, integrating the local CRM and the Bot setup was straightforward and required minimal intervention from our developers.

The Customer Support team is very responsive, and also we were provided extra guidance whenever we asked for it. Review collected by and hosted on G2.com.

While the support team is friendly and approachable, there were instances where they couldn't resolve my issues on the spot. Some problems required further investigation or escalation, resulting in delays in receiving a resolution. In certain cases, it took a day or even two to get a satisfactory response or a resolution to my queries. They showed a genuine willingness to assist and resolve any issues encountered, even if it took longer than expected. Their expertise and dedication is commendable, although the overall response time could certainly be improved. Review collected by and hosted on G2.com.

This tool is easy to use and helps us help our valued customers :) Review collected by and hosted on G2.com.

Nothing to be honest, when the system was built for our business we were consulted to give it a personalised touch. Review collected by and hosted on G2.com.

I like the centralization of information and having everything in one place. The support is very fast and has always been willing to help me with the main problems. Review collected by and hosted on G2.com.

Since it is not a Brazilian platform, and my product is, it may not meet all our needs and requirements at all times. Review collected by and hosted on G2.com.

The range of products: Freshworks offers a comprehensive suite of software products, catering to various customer engagement needs. Whether it's customer support, sales, marketing, or project management, Freshworks provides a solution for each area, allowing businesses to streamline their operations and improve customer experience.

Automation capabilities: Freshworks excels in automating repetitive tasks, saving time and improving efficiency. From ticket management to lead nurturing, the platform offers powerful automation features that help businesses streamline their processes and focus on delivering better customer service. Review collected by and hosted on G2.com.

Pricing structure: While Freshworks offers a range of plans tailored for different business sizes, the pricing structure can become costly as additional features and users are added. This might pose a challenge for smaller businesses with limited budgets.

Limited customization options: While Freshworks provides solid out-of-the-box functionality, customization options can be limited for businesses with unique requirements. Some advanced customization options may require technical expertise or additional assistance from the Freshworks team. Review collected by and hosted on G2.com.

Easy to use, user friendly. the reports are amazing and it gives me a compete picture of the ipoerformance at one glance. Review collected by and hosted on G2.com.

The speed and to schedule an appointment with POC Review collected by and hosted on G2.com.

very convenient to use and easy to access Review collected by and hosted on G2.com.

Nothing it is easy to access. Some times there is a lag Review collected by and hosted on G2.com.