FreshChat
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FreshChat
By Freshworks
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4.4 out of 5 stars
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FreshChat Reviews & Product Details - Page 14

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FreshChat Overview

Editedit
What is FreshChat?

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

FreshChat Details
Discussions
FreshChat Community
Languages Supported
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Finnish, French, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

How do you position yourself against your competitors?

Freshchat is the only complete conversational solution with powerful in-built AI capabilities. Freshchat's AI bots can be used on multiple messaging channels with ready-to-use templates that don’t require any technical knowledge to implement. Freshchat helps businesses offer not just reactive but also proactive support on numerous messaging channels. Further, Freshchat offers in-depth analytics, one-click integrations, and agent productivity capabilities. Finally, with its low total cost of ownership, Freshchat helps businesses deliver a great conversational experience without breaking the bank.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent FreshChat Reviews

Anuj K.
AK
Anuj K.Enterprise (> 1000 emp.)
5.0 out of 5
"Features of Freshchat"
Freshchat is a best tool to solve various
Read more
Ashwani K.
AK
Ashwani K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Quickly and easily contact with client through Freshchat portal"
It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Conv...
Read more
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Good support."
Canned response are very good it allow us to give a fast reply.
Read more

FreshChat Pricing

Free
$0.00
Growth
$15.00
Pro
$39.00
Enterprise
$69.00
See all 4 FreshChat pricing levels
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FreshChat Media

FreshChat Demo - Bot Builder
Bot Builder.jpg
FreshChat Demo - Campaigns View
Campaigns View
FreshChat Demo - Inbox View
Inboxview.png
FreshChat Demo - Integrations View
integrationsview.png
FreshChat Demo - Freshchat Analytics
Freshchat Analytics
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Video Reviews

Review by Seth H.
FreshChat review by Seth H.
Play FreshChat review by Seth H.
User friendly -- Love the intro bots option
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492 FreshChat Reviews

4.4 out of 5
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492 FreshChat Reviews
4.4 out of 5
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FreshChat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Program Development
UP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FreshChat?

I like these mentioned features of freshchat

1) Intelligent chat routing

2) Priority inbox

3) Co-browsing

4) Tailored bots Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Sometimes I face some issue like:

1)Limited number of integrations

2)Bugs and ongoing client issues

3) Hard to transfer chats

4) Poor timely notifications Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Freshchat solving problems many problems like :

1) Faster turnaround times: Chats can be resolved quickly.

2) Personalized customer experiences: Agents can provide personalized experiences.

3) Faster resolutions: Chatbots can detect intent and provide faster resolutions. Review collected by and hosted on G2.com.

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Rahul S.
RS
customer service executive
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about FreshChat?

Pulling data for each day and dashboard appearance Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Dont have option to pull the data on Excel Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It helps to check customer past conversation and history Review collected by and hosted on G2.com.

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Nikhil S.
NS
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

This is a hassle free service which provides more customer and employee retention and proacotively addressses customer issues. It also strengthens culture and streamlines process. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Nothing to dislike about freshchat. It overall covers all the essential attributes. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Customer Retaintion

Speedy Response

Increases Customer Retention Lifecycle

Competitive Advantage

Proactively Addresses Customer Issues

Boosts Company Culture Review collected by and hosted on G2.com.

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DO
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

The canned messages helps out a lot and also DVA. I think having all the messsages saved also makes it easier to figure out what needs to be done and how to personalize the can to fit the situation at hand. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

The only downfall would be trying to get the cans personalized with the correct information pertaining to the CMs account before it tells you to resolve the chat. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It helps me get the correct infrmation to the cardmember. Review collected by and hosted on G2.com.

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Amit B.
AB
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Bot flows and simple intregrations with different software.

Able to set up FAQs

Mobile UI on user side is good.

Like the freedom it gives to customise Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Improve your support quality and train your executive better in terms of product knowledge otherwise it difficult to explain or understand clients issue Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Helping user to raise more chats quicker and helping decreasing the overall resolution time under 30 minutes

User are able to talk to two different team at sams time Review collected by and hosted on G2.com.

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Sarah S.
SS
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about FreshChat?

The features are convenient and easy to understand. It have many features which help me to provide timely service to the customer. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

I don't like that freshchat don't have option to integrate the report in geckoboard which is a bit disappointing. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

Freshchat is benefiting me in terms of replying my customers queries Review collected by and hosted on G2.com.

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Raman K.
RK
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FreshChat?

Allows is to easily manage our chat support with our customers and ticket raising is easier. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

Nothing much, it can be a bit faster and beautiful. Otherwise functionality wise it's awesome Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It helps us to connect with our customers on the website and resolve their queries resulting in happy customer reviews. Review collected by and hosted on G2.com.

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Anuj K.
AK
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about FreshChat?

Freshchat is a best tool to solve various Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

There is nothing to dislike in freshchat. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It is helping me to solve various types of the queries of the students studying in my organization l. Review collected by and hosted on G2.com.

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Sharanya S.
SS
Assistant Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FreshChat?

I liked how you could tag chats in Freshchat, and the option emerges after you close the chat conversation. This way, one can add the tag label the conversion without fail. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

It didn't capture the chat history of the users. The past conversations of the same user had to be manually searched on the platform for this. Pretty hard task. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It helped us engage in live chats with our clients, and it was pretty simple to use. There is an option to alter the responses we share with the customers, and it was handy for us to correct any typos or spelling mistakes upon found. It had multiple inboxes, that way we were able to share the work with the team at times to finish them better. Review collected by and hosted on G2.com.

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JM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about FreshChat?

Freshchat has eased my work and ability to communicate with customers and also work hand in hand with my colleagues. Review collected by and hosted on G2.com.

What do you dislike about FreshChat?

I would not dislike fresh chat other than some few updates that it would need from time to time. Review collected by and hosted on G2.com.

What problems is FreshChat solving and how is that benefiting you?

It basically eases communication between the team and the customers Review collected by and hosted on G2.com.

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