Freshstatus by Freshworks
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Freshstatus by Freshworks
By Freshworks
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Freshstatus by Freshworks Reviews & Product Details - Page 27

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Freshstatus by Freshworks Overview

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What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
Discussions
Freshstatus by Freshworks Community
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Niranjan R.
NR
Overview Provided by:
Niranjan Ragavan

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
Answer a few questions to help the Freshstatus by Freshworks community
Have you used Freshstatus by Freshworks before?
Yes

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373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
4.5 out of 5
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Freshstatus by Freshworks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Brian T.
BT
Senior Software Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

it is a simple setup but very complete and easy to customize. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I have no specific dislikes, it all seems what I need for the business. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

yes compared to some other status monitoring systems I like fresh status the most. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I want to have our customer get an inside on the uptime of our current systems. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Fresh UI & Backend

Integration with overall support suite Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing as such

They are constantly improving Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Communicating incidents, uptime and maintenance issues with end customers. Review collected by and hosted on G2.com.

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Jeff L.
JL
Chief Experience Officer (CXO)
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Backend is simple and clear, new features keep rolling out Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Was slow to get new features for a while and lacked many critical components, but is now becoming a real option for us. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Incident response communications and transparency Review collected by and hosted on G2.com.

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OK
Founder & Chief Executive
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Their free plan is fantastic. It has everything you need. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

You're limited to only ten automatic status update rules. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

You can use a custom domain (with SSL) if you use Cloudflare and proxy the subdomain. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Being able to be as transparent with customers as possible is a plus. Review collected by and hosted on G2.com.

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Verified User in Primary/Secondary Education
AP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Super easy to get up and going and best of all its FREE Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

nothing really at this time unless for more intergrations in the future would be nice Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

a single location for end users to view status of services Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The number of features I can use to communicate with my clients Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I have found no troubles with this service Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

The capability to communicate with my clients when any services goes offline. Review collected by and hosted on G2.com.

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Mert M.
MM
Music Producer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Free services, responsive panel and features. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I dont have a dislike for Freshstatus. Everythings ok. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

This is create website, i'm used my business website. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Most services do not offer the number of features fresh status offers for free. After searching long and hard we decided to try fresh status and it has been a 95% decent experience. I would recommend this to anyone that is in the IT industry Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Sometimes Twitter posts do not work, The limit to widget embeds, webhooks and API but this is now all available in the recent update.

Email notifications are forced to use freshstatus email address rather then your own SMTP service and email Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

The ability to display incidents on our Network in realtime we are able to notify clients quickly and effectively Review collected by and hosted on G2.com.

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MG
NA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The simplicity to setup and comprehensive overview of system status that can be shared to end-users and directors with a high-quality finish. Simplicity done well. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The ability to upload CSV tables would be useful during inital setup Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Share real-time equipment activity that could be accessed by key stakeholders anywhere/anytime. During the daily hospital capacity review, this information can now help make informed decisions about a pts pathway depending on the availability of equipment. Review collected by and hosted on G2.com.

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JF
IT Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

How easy it is to set up and launch.

Creating incidents and scheduled maintenance is simple.

Integration with Freshping and Freshdesk Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

No SSL on free plan

Could do with better styling

Would make sense to bring Freshping and Freshstatus into one solution. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Ability to show our stakeholders current incidents, give them a place to go to find details about upcoming schedules maintenance and keep a historical record. Review collected by and hosted on G2.com.

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Freshstatus by Freshworks Categories on G2
IT Alerting
IT Alerting

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