Freshstatus by Freshworks
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Freshstatus by Freshworks
By Freshworks
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Freshstatus by Freshworks Reviews & Product Details - Page 25

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Freshstatus by Freshworks Overview

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What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
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Freshstatus by Freshworks Community
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Niranjan R.
NR
Overview Provided by:
Niranjan Ragavan

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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Have you used Freshstatus by Freshworks before?
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373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
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Freshstatus by Freshworks Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Ben J.
BJ
Broadcast Operations Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

FreshStatus is fast and responsive and gives our customers easy access to our service status. It's easy for us to use and now allows customers to subscribe to their own choice of alerts. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Allowing SMS notifications would be nice Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

It's a lot better to have a statuspage hosted by a third party so that it's still accessible if your own service is down. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The status embedding aspect and the ease of use. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The amount of times i have to enter my email. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Having a status badge and page for our application. Review collected by and hosted on G2.com.

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Bill D.
BD
Director, Security and Architecture
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

A single web app/tool to run communications around IT services up/down. This creates a single place where your customers, both internal and external, can stay informed of the status of provided services and see the uptime stats of those services. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Needs to have integration points for creating incidents & maintenance windows from external sources, or the inverse. This would minimize the double entry of the support teams. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Keeping our business customers informed in a single, known tool (that can be inserted into any other internal system) Review collected by and hosted on G2.com.

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Andrew H.
AH
Systems Admin/Network Admin/Help Desk
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The asy of setup makes it a prime choice for users to setup and let users know of issues on the fly. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Sometimes some wording is very confusing Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Easy to notification to our staff who need to know with just a click of a button so we are not bombarded with multiple tickets or calls on an issue. Review collected by and hosted on G2.com.

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Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Es muy facil de usar y nos ayuda mucho a comunicar los incidentes con los clientes Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Es muy amigable y simple de configurar e implementar. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Que se puede monitorear os servicios y el cliente puede evidenciar el SLA del servicio Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The price! The setup is easy intuitive and offers many features that are only usually available in paid-for products. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Lack of SSL for the status page. That really needs to be a priority. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We can notify customers quickly about incidents without the need to have configured email groups for each service. Review collected by and hosted on G2.com.

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Verified User in Research
AR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Freshstatus by Freshworks?

This is great for providing real time status to our customers on various systems Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

It would be nice to have customer facing and internal facing option within the same account. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

It's easy to share what systems are online and help manage expectations. Review collected by and hosted on G2.com.

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César T.
CT
Founder & CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The look and feel of the Status page is awesome and very adaptable to our branding. The platform is quite easy to operate and configure. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

It took several months to being able to connect Freshstatus with Freshping (the monitoring system of the same company, aso very recommended). Now that both are connectable, you can fully automate incident communications when something fails in your systems. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We are fully automating incidents communication to our customers based on the status of our API's. Freshpings analyzed the status of our API's every minute and opens and closes Freshstatus tickets based on different rules we have defined. Our customers get instant email and Twitter notifications of every update. Review collected by and hosted on G2.com.

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TG
Head of Roasting and Quality
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Simple to deploy solution and clean modern looking interface to inform customers about service status of our applications. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Currently no embedded status widget, but that is supposed to launch soon. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

An easy to implement solution that allows a quick glance for your customers to understand the status of your application and services. If you need complex integrations into other systems this might not be the right solution, but if you need a simple easy to use solution for a statuspage this is the perfect solution. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Keep customers up to date on the status of our apps and services. Review collected by and hosted on G2.com.

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Toby H.
TH
C
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It has all the features we need and all the features other status page companies have been promising but not delivering for years. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Most of our disliked have been addressed in the latest updates. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We have used status pages in the past to communicate network and service status to our customers, employees, etc but have always been limited or expensive for what you get. Freshstatus provide excellent options in their free tier with options to upgrade if more is needed. Review collected by and hosted on G2.com.

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Freshstatus by Freshworks Categories on G2
IT Alerting
IT Alerting

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