Freshstatus by Freshworks
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Freshstatus by Freshworks
By Freshworks
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Freshstatus by Freshworks Reviews & Product Details - Page 21

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Freshstatus by Freshworks Overview

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What is Freshstatus by Freshworks?

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

Freshstatus by Freshworks Details
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Freshstatus by Freshworks Community
Languages Supported
English
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Product Description

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Niranjan R.
NR
Overview Provided by:
Niranjan Ragavan

Recent Freshstatus by Freshworks Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Gives our users the insights that they need"
Freshstatus by Freshworks excels in simplifying incident and status page management, offering user-friendly customization, and automated communicat...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good straightforward product"
It's a simple layout, but with a range of great features. Our customers like they can subscribe to 1, lots or all incidents, or services
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Best On The Internet"
I use this constanly to display my website status. Freshstatus by freshworks is one of the fastest, most efficent, and easiest to use softwares for...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Freshstatus by Freshworks Media

Freshstatus by Freshworks Demo - Better incident management and status page software
Advanced Incident Communication Customizable Public and Private Status Page Automated Alerts & Notifications
Freshstatus by Freshworks Demo - Manage incident lifecycles with advanced features
Private and Public Incident Management. Templates and Canned Responses Quick Service Status Change
Freshstatus by Freshworks Demo - Build branded status pages in minutes
Fully customizable look & feel. Unlimited Service Components Customizable Email Alerts
Freshstatus by Freshworks Demo - Alert and notify through multiple channels
Use channels like RSS/ATOM, Twitter, Slack etc to keep the right stakeholders looped in at all times.
Freshstatus by Freshworks Demo - Integrate with the apps and tools you already use
Extend the power of Freshstatus by easily integrating it with your existing tech-stack.
Freshstatus by Freshworks Demo - Freshstatus serves every need
For SaaS companies who are looking for custom status pages for their clients or for Corporate IT teams that want to keep their distributed workforce updated at all times.
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373 Freshstatus by Freshworks Reviews

4.5 out of 5
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373 Freshstatus by Freshworks Reviews
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Freshstatus by Freshworks Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Freshstatus by FreshworksQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Eric V.
EV
Customer Success Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The front-facing interface for status pages has a clean and professional look. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

More customizability on the status pages - such as adding my own tag manager for analytics other than google analytics would be really ideal. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

No problems thus far; We are in beta with our program, so we expect this to provide great value in communicating updates to our beta testers. Review collected by and hosted on G2.com.

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CM
Sr. Systems Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

We love the fact that Freshstatus enables transparency, and customers find out why they are having a problem as soon as we post the Incident. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

You cannot customize it very much, but since it 'just works,' this is not a complete downside. You want to be careful how you label and group services together to provide proper categorization of your incident. Review collected by and hosted on G2.com.

Recommendations to others considering Freshstatus by Freshworks:

Prepare your own templates and give only generalized information while creating incidents or updating them. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We have reduced the number of incoming support calls checking on the status of the system. Customers can read for themselves and save time. Review collected by and hosted on G2.com.

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WS
CEO
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Freshstatus by Freshworks?

That it is very simple to use, it is very reliable and I can always count on it incase I need to let my customers know what is going on. 10/10! Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I don't like that they removed the feature where you can select if it has an Outage without creating an incident. I also don't like that they don't have any themes to really choose from. Although the customizable CSS makes up for it. Still 10/10 Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

It helps us solve the problems like "why is the server offline" or "Why cant I use this" with Freshstatus we can get the message out there, to let everyone know what is happening. Review collected by and hosted on G2.com.

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Richard S.
RS
Chief Product Officer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The user interface is very clean and the functionality is generally very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Some key features like a Slack integration are not available yet and you can't add more than 5 agents. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus is very effective at communicating with your customers and stakeholders about issues affecting your service. For those with multiple data centres, I think Freshstatus has the most flexible service/container setup. Review collected by and hosted on G2.com.

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WW
Chief Executive Officer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

The Freshstatus notifications system is simple, intuitive, and easily interacts with other software. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

There are many more positives than negatives; an API is the only feature Freshstatus is missing. An API would allow our custom software to interact with Freshstatus easily. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Freshstatus notifications system and status page allow ease of mind for our support team. Having that automatic tool for notifying customers of unexpected server downtime or other issues removes the need for several hundred unnecessary support tickets and prevents our support system from being overwhelmed during incidents. The benefits are simply endless. Review collected by and hosted on G2.com.

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KW
Network Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I've only just started using, but so far, so good. Looks easy to use and is intuitive. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Nothing so far as I've only just started setting this up. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I wanted a simple online portal to point end users to displaying any issues Review collected by and hosted on G2.com.

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Verified User in Real Estate
AR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Incident Management Page,

Embedable Status Widget Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

We need to show past incidents to a customer. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Transparency Review collected by and hosted on G2.com.

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PH
Network Director
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshstatus by Freshworks?

I really like the simple integration with Freshping, making it easy to monitor outages and automatically inform clients what's going on Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

The signup system is clunky. If you just had one Freshworks account for all services then it would be easier, but instead you create a new one for each service. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

We had no means of keeping our customers informed of outages, unless one of our system administrators happened to be on hand to deliver the news. Now, we know that Freshstatus is immediately informing our clients of outages, so they know that we know. Review collected by and hosted on G2.com.

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Abul K.
AK
Founder & CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

It packed with almost all the essential features even in the free plan. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

I can't pop up with any immediate point that I would say in my dislike list. But it would be great to introduce new features and integration capabilities with major SaaS platforms. Also offering few badges for free would be great. Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

I can easily inform my clients about the service downtime in no time. It's a powerhouse to automate all the tasks of incident notification of its own. Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshstatus by Freshworks?

Simple and easy-to-navigate user interface. Review collected by and hosted on G2.com.

What do you dislike about Freshstatus by Freshworks?

Free-tier plan has a few features that would be incredibly valuable to have! Review collected by and hosted on G2.com.

What problems is Freshstatus by Freshworks solving and how is that benefiting you?

Monitoring service status and reporting status to customers for transparancy purposes. Review collected by and hosted on G2.com.

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Freshstatus by Freshworks Categories on G2
IT Alerting
IT Alerting

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