--- title: Freshservice Gmail Gadget for G Suite Reviews meta_title: 'Freshservice Gmail Gadget for G Suite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Freshservice Gmail Gadget for G Suite works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 11 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Freshservice Gmail Gadget for G Suite Reviews **Vendor:** Freshworks **Category:** [Google Workspace Administration Software](https://www.g2.com/categories/google-workspace-administration) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About Freshservice Gmail Gadget for G Suite Freshservice Gmail Gadget lets you check into ticket and requester's information right from your email, and also send your replies. ## Freshservice Gmail Gadget for G Suite Reviews ### 1. Freshservice Gmail Gadget for G Suite **Rating:** 5.0/5.0 stars **Reviewed by:** PAWAN K. | Mr., Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Freshservice Gmail Gadget for G Suite?** Quickly check ticket and requestor information from your email, and even send your replies from there. Determine the time within which agents should respond and resolve tickets on the basis of ticket priorities. **What do you dislike about Freshservice Gmail Gadget for G Suite?** Customize options, create a template that suits business requirements, add and assign rules, and set the performance standard for the support team with the SLA. **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** The Freshdesk Gmail gadget pulls up contact information and all recent tickets from this customer and gives us a whole context that we need to start working on the key even before you shoot out the first reply. The best thing about this software is it keeps all our ticket communications in one place. ### 2. Handles tickets with Freshservice ITSM functions through Gmail inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Freshservice Gmail Gadget for G Suite?** Ticket Management feature helps in manage tickets into Gmail inbox which is easier to track and respond and this also help in easy User Interaction with thoso who submitted tickets. Since we use gmail most of the time it will be easy assign the ticket to specific people with Ticket Assignment feature. **What do you dislike about Freshservice Gmail Gadget for G Suite?** So far functiionality is limited and integration will be little complex and i order to resolve these problems we need to engage with learning curve. for any technical issues during the integration we should also need to depend on support team **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** Ticket Management feature helps in manage tickets into Gmail inbox which is easier to track and respond and this also help in easy User Interaction with thoso who submitted tickets. Since we use gmail most of the time it will be easy assign the ticket to specific people with Ticket Assignment feature. ### 3. excellent application package **Rating:** 5.0/5.0 stars **Reviewed by:** lina yiseth m. | Sales Person, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Freshservice Gmail Gadget for G Suite?** The professional email of your domain type "@yourCompany.com" Additional storage in Gmail and Drive Business. 24-hour uninterrupted technical assistance by phone and email. 9% uptime guaranteed. Interoperability with Microsoft Outlook. **What do you dislike about Freshservice Gmail Gadget for G Suite?** Only what is inside the folder can be synced. When sharing files you cannot work at the same time. **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** The Freshdesk Gmail gadget fetches contact information and all recent tickets for this customer. This software keeps all our ticket communications in one place. ### 4. Very helpful and productive **Rating:** 5.0/5.0 stars **Reviewed by:** Karan R. | Senior Specialist-CIS, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Freshservice Gmail Gadget for G Suite?** It is more productive and adds value to things I do **What do you dislike about Freshservice Gmail Gadget for G Suite?** Nothing as much all is super easy to use **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** Most of the problems which other suite can solve ### 5. Using it for my personal and professional work **Rating:** 4.0/5.0 stars **Reviewed by:** Rachit G. | Service Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Freshservice Gmail Gadget for G Suite?** G suit helps me to get my work done efficiently. **What do you dislike about Freshservice Gmail Gadget for G Suite?** No such cons as per my observations can capture it once use more **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** It helps me to connect with the people efficiently ### 6. Makes tab switching less necessary **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Freshservice Gmail Gadget for G Suite?** This tool saves time switching between multiple tabs, which is very handy for a service desk technician. The Google gadgets also helps to automatically create and respond to tickets all from within the widget. **What do you dislike about Freshservice Gmail Gadget for G Suite?** - The widget can sometimes be laggy or tickets not immediately created. - User interface could be better, a bit more intuitive to use. - Getting support from the vendor **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** - A widget for incoming emails - Saving time when switching tabs - Improved productivity - Ticket creation automation - Responding to tickets in a timely manner ### 7. Great service **Rating:** 3.5/5.0 stars **Reviewed by:** Emma B. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Freshservice Gmail Gadget for G Suite?** It is very useful to have the two integrated so your colleagues can view email correspondence within the Freshworks system **What do you dislike about Freshservice Gmail Gadget for G Suite?** It doesn't always pick up some information **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** Me and my colleagues spend less time having to search through emails to find specifc correspondence ### 8. Freshservice increases productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Freshservice Gmail Gadget for G Suite?** Easy to use and configure and Information at your fingertips **What do you dislike about Freshservice Gmail Gadget for G Suite?** In my perspective I have nothing negative to say **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** Information at my fingertips. It is helping me a lot in the process of managing all the asset information ### 9. Easy to use but lacking in features provided in Free version. **Rating:** 4.0/5.0 stars **Reviewed by:** David R. | School Technology Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Freshservice Gmail Gadget for G Suite?** Ease of use and simplified user interface. **What do you dislike about Freshservice Gmail Gadget for G Suite?** Not enough features provided in the Educational / Free version. **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** ITIL Management and Asset tracking. ### 10. Freshservice Gsuite gadget a must! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Freshservice Gmail Gadget for G Suite?** Freshservice Gsuite gadget is very helpful in viewing and responding to tickets in a fast manner **What do you dislike about Freshservice Gmail Gadget for G Suite?** Lack of updates to the application despite being assured that updates will be coming soon **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** Increases productivity for both users and admins ### 11. Great utility for your gmail inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany H. | Technical Presales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2018 **What do you like best about Freshservice Gmail Gadget for G Suite?** Managing tickets and users, retrieving details of records and users. Raise tickets from incoming messages. **What do you dislike about Freshservice Gmail Gadget for G Suite?** It covers all my expectations from a simple utility. **Recommendations to others considering Freshservice Gmail Gadget for G Suite:** You should look after the gadget in the gmail apps section on your inbox, the link it to your Freshservice URL address. There are a few authentication steps before the gadget is completely functional. **What problems is Freshservice Gmail Gadget for G Suite solving and how is that benefiting you?** Getting the historical activities in my helpdesk, summarized on a sneak peek in my email inbox. - [View Freshservice Gmail Gadget for G Suite pricing details and edition comparison](https://www.g2.com/products/freshservice-gmail-gadget-for-g-suite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-01+11%3A49%3A26+-0500&secure%5Bsession_id%5D=d16f7fed-43ad-4cb7-93de-30a1c8f5bdb5&secure%5Btoken%5D=5fb5d164765dd430a970d3940e7466d36d3cf03fcd404d0bed0e850058f826c3&format=llm_user) ## Freshservice Gmail Gadget for G Suite Features **Agentic AI - Google Workspace Administration** - Autonomous Task Execution - Cross-system Integration ## Top Freshservice Gmail Gadget for G Suite Alternatives - [CrashPlan Platform](https://www.g2.com/products/crashplan-platform/reviews) - 4.9/5.0 (260 reviews) - [AvePoint Confidence Platform](https://www.g2.com/products/avepoint-confidence-platform/reviews) - 4.5/5.0 (122 reviews) - [gPanel](https://www.g2.com/products/gpanel/reviews) - 4.4/5.0 (60 reviews)