Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

CY

Corey Y.

Small-Business (50 or fewer emp.)

4/4/2024

"Easy to use"

4/5

What do you like best about Freshsales?

There is a mobile app that can be used when on the go and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

A slightly annoying feature is the quick pop out menus have the x close button on the left side instead of the right and are a blue/grey color instead of red. Review collected by and hosted on G2.com.

GR

Gary R.

Partner

Small-Business (50 or fewer emp.)

6/27/2024

"Sales Support Calvin Concesso is Awesome"

5/5

What do you like best about Freshsales?

Sales and Product Support by my rep Calvin Concesso! Also ease use and flexibity of the data input features! Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

A bit confusing between features and offerings of Fresh Sales vs Fresh Works! Review collected by and hosted on G2.com.

DK

Devender K.

Head - Performance Marketing

Mid-Market (51-1000 emp.)

10/15/2024

"All in one CRM"

4.5/5

What do you like best about Freshsales?

Highly customizable and user friendly CRM Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

Integrations are limited and required additional tools like zapier Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/12/2024

"Fresh works the leader in CRM"

5/5

What do you like best about Freshsales?

Customer support service, data management, best price when compared to others Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

SMS option is not integrated properly, we are using other SMS option Review collected by and hosted on G2.com.

BM

Brian M.

Co-Founder, Chief Operating Officer

Small-Business (50 or fewer emp.)

11/9/2023

"Maximizing Efficiency with Ease: A Freshsales Review"

5/5

What do you like best about Freshsales?

Exceptional Value and Support:

Freshsales stands out in the CRM market for its exceptional value. The commitment of their team goes beyond expectations, as they proactively reach out to ensure users are well-versed in utilizing the platform. The availability of training sessions is a testament to their dedication to customer success.

Simplicity and User-Friendly Interface:

The simplicity of Freshsales is its most striking feature. Unlike other platforms that often feel cumbersome and clunky, Freshsales offers a streamlined, intuitive user experience that makes it accessible even to those who might not be tech-savvy.

Comprehensive CRM Solution:

Freshsales exceeds expectations in facilitating sales, marketing, and client relations. The platform’s robust features align seamlessly with business needs, ensuring that the investment in the tool pays off by contributing significantly to the success of these core areas.

Upsides:

Ease of Use: The platform is user-friendly, allowing new users to navigate and utilize its features without a steep learning curve.

Customer Support: The Freshsales team is always within reach, ready to assist with any issues or questions, ensuring that users can maximize the platform's potential without delay.

Comprehensive Tools: The platform is equipped with a wide array of features that cater to various aspects of CRM, making it a holistic tool for businesses. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

To be candid, there isn't a component of Freshsales that falls short for me. Any time I've encountered a hurdle or had a question, the support team has been there to assist me in learning and overcoming the challenge. Their customer service and the platform's capabilities have ensured that any potential dislikes are swiftly addressed and resolved. Review collected by and hosted on G2.com.

What problems is Freshsales solving and how is that benefiting you?

Information Accessibility:

Freshsales serves as my informational hub, presenting a crystal-clear snapshot of vital data when I need it. This immediacy in accessing relevant information has been a game-changer, allowing me to make informed decisions swiftly.

Account Management and Follow-ups:

One of the common challenges in CRM is keeping up with the myriad of accounts and ensuring timely follow-ups. Freshsales has provided a solution with its intuitive interface, reminding me to re-engage with accounts I haven't touched in a while. This helps maintain and nurture customer relationships without letting any slip through the cracks.

Streamlined Communication:

Communication is the backbone of customer relations, and Freshsales has significantly simplified this aspect. With customizable templates and sequences, sending out emails has become a breeze. The ability to automate and personalize correspondence saves time and enhances efficiency, ensuring that my outreach is both consistent and impactful.

Benefits of Using Freshsales:

Enhanced Productivity: By reducing the time spent on administrative tasks, Freshsales frees up my schedule to focus on strategic activities that drive sales and growth.

Improved Customer Engagement: The CRM's reminders and automation capabilities ensure that no customer is forgotten, leading to better engagement and customer satisfaction.

Simplified Workflows: With email templates and sequences, I can reach out to customers and prospects with ease, creating a smooth workflow that eliminates the tedium of manual input.

In essence, Freshsales is not just a CRM platform; it’s a comprehensive solution to several complex problems, facilitating a more organized, efficient, and effective business operation. Review collected by and hosted on G2.com.

PS

Pat S.

Senior Manager

Mid-Market (51-1000 emp.)

8/2/2024

"Good pltform for starter teams"

5/5

What do you like best about Freshsales?

The lead management module is nice, the fresh caller integration helps makes calls as well. The filters are nice and can be used for reporting. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

There should be a way to filter leads by company and not just individual contacts. Review collected by and hosted on G2.com.

SI

Syed I.

IT Manager

Information Technology and Services

Enterprise (> 1000 emp.)

11/9/2023

"Freshsales Review"

4.5/5

What do you like best about Freshsales?

Very easy to setup Contracts, clients ,lead and service at one place, gather all communication channels with customers under one dashbaord, excellent analytical reports with ability to download the source data , Admin have full control on customization of screen, options and layouts Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

need some more controls in adding custom fields

need to add some on screen help for users to get fimiliar with CRM

pricing module should be more flexible to enable multi level pricing Review collected by and hosted on G2.com.

What problems is Freshsales solving and how is that benefiting you?

Freshsales is helping sales team to record all the leads , follow them to convert into a succes or loose, successful lead will convert into a client with complete details of company business, expected volume of sale monthly / yearly. Management can review the sales performace on a single clickto view all analytics and progress reports and view the weak area where sale is getting low or team is unsuccessful in getting business. Review collected by and hosted on G2.com.

IV

Verified User in Veterinary

Small-Business (50 or fewer emp.)

9/12/2024

"Great for calls & SMS'"

3.5/5

What do you like best about Freshsales?

The ability to make calls from the system & send SMS's. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

The inability to undo imports, no audit history & no sandbox! Review collected by and hosted on G2.com.

JB

John B.

Sales Director

Small-Business (50 or fewer emp.)

4/2/2024

"Simple Solution, Great Support"

4/5

What do you like best about Freshsales?

While the tool itself is fine, I've been very happy with the personalized support. For example, I've been able to get someone to help me with initial setup, and subsequent tasks like importing contact spreadsheets and troubleshooting issues live over Zoom with a very quick response time. This saves me a lot of frustration when it comes to 'sticking points' with the solution (which I expect with any product). Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

The dashboards/data display could be a little more user friendly. For example, phone numbers MUST show as 2322222222 vs. 232-222-2222. Odd items like that which could be easy fixes seem to persist. Review collected by and hosted on G2.com.

AO

Andrea O.

Small-Business (50 or fewer emp.)

4/5/2024

"GREAT FOR WORK"

5/5

What do you like best about Freshsales?

I love Freshsales because it has many features, for my calls and emails I can send them in bulk and save time writing to each one. It is so easy to use the platform. Every day is calmer thanks to Freshsales. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

Sometimes it can get stuck but with a restart to the page it is done. Review collected by and hosted on G2.com.