FreshLearn Pros and Cons

It is not once or twice that I call the team. My business engagement with Freshlearn is from the year 2022. The team is always there to support our requests and all it takes is a simple call to be scheduled. I always connect and my queries get resolved on the call. I am very thankful for the team and specially to Raghu who extends his support above and beyond the call of duty. The team understands our issues, queries quickly and share the knowledge why the issue has cropped and show the resolution on the call. Extremely happy that my LMS is on Freshlearn.

Thank you team. Review collected by and hosted on G2.com.

Scope for more app improvements. Certain sections and fields need additional features and I know that it takes time to implement the changes. Review collected by and hosted on G2.com.

FreshLearn gives us all we need to setup our online courses. We have about 9 online courses live that are working really well. Also the use of the bundles & webinars is a real plus. FreshLearn has no limit on storage which is also a great benefit. And...yes we sometimes have to look for the right setup/configuration, therefore the great customer support is of a very valuable help. Almost all questions asked have been solved and/or put into development. We are very happy. Review collected by and hosted on G2.com.

It can be difficult to find exactly where to turn on/off a certain feature. All features we needed are present on the platform and sometimes we needed customer support to guide us toward the right setting. Review collected by and hosted on G2.com.

As someone completely new to online course creation, what really set FreshLearn apart for me is the outstanding LIVE support I receive from their team, especially Teja and Raghu.

Freshlearn platform is fairly intuitive and easy to navigate, but when you are new it can be at times feel overwhelming but with live support especially getting started makes all the difference!

Teja went above and beyond to help me through each stage of the course setup. Every time I have a question, no matter how basic, Teja responded quickly with clear, detailed answers that made it easy to keep moving forward.

It's rare to find someone so patient and genuinely invested in helping users succeed, and I felt supported at every step.

Thanks to Teja's guidance, I now feel confident in managing my online course and even exploring more advanced features. If you're new to online course creation and want a supportive team behind you, I can’t recommend FreshLearn highly enough! Review collected by and hosted on G2.com.

While the interface is user-friendly, the analytics tools, though functional, lack the depth and range of data insights I’ve seen elsewhere, which can be limiting when trying to optimize course performance and track student engagement on a more granular level. Review collected by and hosted on G2.com.

Very little if anything. The price is ok, but now with companies like Squarespace getting in online learning, FreshLearn's low prices are not nearly as competitive as they used to be. Review collected by and hosted on G2.com.

FreshLearn destroyed the technical SEO of my school. FreshLearn migrated my school from Teachable without moving smaller assets like images, CSS, fonts, etc. to native hosting and DNS. As a result, the SEO of my site as measured by tools like https://pagespeed.web.dev/ dropped to low 20ies both on mobile and desktop Review collected by and hosted on G2.com.

FreshLearn is an invaluable Learning Management System (LMS) platform that provides a comprehensive suite of tools to facilitate seamless learning experiences. With its user-friendly interface and diverse range of features, FreshLearn empowers educators and learners alike. Its intuitive design allows for easy navigation, while its robust functionalities streamline course creation, delivery, and assessment. From interactive quizzes and multimedia-rich content to collaborative discussion forums, FreshLearn fosters engagement and interaction among learners. Moreover, its analytics tools offer valuable insights into learner progress and performance, enabling instructors to tailor their teaching strategies effectively. In essence, FreshLearn stands out as a highly helpful LMS platform, enhancing the educational journey for all stakeholders. Review collected by and hosted on G2.com.

nothing, the customer service provided me with all my answers. Review collected by and hosted on G2.com.

It is easy to use and has more capabilities than other platforms that I have used/considered. I've also found the responsiveness and live support to be great. In addition, it was hugely helpful that they were able to transition my courses from the previous platform getting me up and running faster and easier. Review collected by and hosted on G2.com.

It opens up a lot of new windows in my browser when editing and creating courses, communities, etc.

Masterclasses can only be set up for virtual sessions and not in person. However, they are looking to make that fix soon. Review collected by and hosted on G2.com.

Simple and integrated design with expansive potentioal Review collected by and hosted on G2.com.

Support is hard to get and it depends on how clear their english is for me. Depends on who you get. Review collected by and hosted on G2.com.

Easy to use and world class customer service! Review collected by and hosted on G2.com.

Perhaps more hand holding to use the full extent of their offerings for newbies like me Review collected by and hosted on G2.com.

It has pretty much all the features I need for my online learning platform. But what made my decision finally was the level of individualized customer support that was provided, both when I was trying it out and after I purchased it. Review collected by and hosted on G2.com.

I would like to be able to provide custom responses for wrong answers to quiz answers and unfortunately, that feature is not available. Review collected by and hosted on G2.com.

They are very prompt in customer care and they helped me set it up for me in no extra cost. Review collected by and hosted on G2.com.

Their security feature is not evolved. Users can share login and password and many people can access as email authentication is not there. Review collected by and hosted on G2.com.