Freshdesk
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Freshdesk
By Freshworks
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4.4 out of 5 stars
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Freshdesk Reviews & Product Details - Page 26

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Freshdesk Overview

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What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
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CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
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Video Reviews

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Feature-rich applications and unparalleled customer service
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3,501 Freshdesk Reviews

4.4 out of 5
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4.4 out of 5
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Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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GH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

So easy to use, and so efficient, categorizing requests and creating lists is so quick, and collaborating with team members is instant. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I would like creating new forms to be easier. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

We use Freshdesk as an internal helpdesk for staff to raise a variety of requests for production of sales, and support of internal software users - accounts, websites, CRM etc.

The ability to have all requests from across the business centralized into one system where we have dedicated team members dealing with these, and making it so easy for work to be picked up or passed along is so beneficial, the support team is far more efficient than the old days when individuals received direct requests & information got lost or forgotten. I honestly don't know how we managed to keep on top of support before Freshdesk! Review collected by and hosted on G2.com.

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VB
Administrative Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

We did not have a ticketing system prior to Freshdesk. This system has created transparency and accountability throughout our organization allowing for a better staff and customer experience. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Could use more automation and integration with our systems Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Call follow up and analyze. Insight in to call volume and why we are recieving certain calls. Review collected by and hosted on G2.com.

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Tom C.
TC
Customer Success Rep
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Easy to use, easily integrated into system. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing, team has greatly improved since its implementation. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Quicker repsonse times by agents. Review collected by and hosted on G2.com.

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Gabriel H.
GH
Suporte
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Freshdesk?

The bot options, the agility, the notification sounds Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

there are times when the fresh loses connection and drops Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

In the quickness Review collected by and hosted on G2.com.

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Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

User friendly and simple to navigate UI. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Unable to export automation rules

No notifictaion are sent when an app needs updating,so the app stops working abruptly unless the admin updates it promptly . This an admin overhead Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Reduced response time to customers and improved agent productivity Review collected by and hosted on G2.com.

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Chaire J.
CJ
Assistant Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshdesk?

Easy to use and modify.

useful for bulk data Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Lags a lot and it refreshes sometime glitches Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Connecting with the learners to resolve queries Review collected by and hosted on G2.com.

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MM
Release Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshdesk?

The application is easy to customize to fit your business needs and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing the system has been working well for us Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Our customer service has improved since we started using Freshdesk and there's proper visibility on what our resources are working on and types of trends and we can see our trends Review collected by and hosted on G2.com.

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Ajay K.
AK
SME
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

easy to export data whenever required, customer support is quick! Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

If we paull long term data it takes time Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk is a customer support platform designed to address several key challenges businesses face in managing customer service. Here’s a breakdown of the problems it solves and how it can benefit you: Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

ticket management, automation and collaboration capabilities are just a few of the highlights of freshdesk.

integration with other tools and easy interface makes it so easy to be part of the team. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

i have observed no downsides in 4 years of using it Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

reporting, increasing agent productivity, increased customer satisfaction, Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

I really appreciate the ease of use when working through tickets. I also appreciate how easy it is to collaborate on tickets with my entire team. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

It would be nice if we were able to generate auto responses for frequently asked questions. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

More analytics - better understanding of the work. Review collected by and hosted on G2.com.

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