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Feature-rich applications and unparalleled customer service
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Answer Inquiries from Customers for Sales and Support
3,501 Freshdesk Reviews
Overall Review Sentiment for Freshdesk
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Clean UI, easy to manage and get up to speed in managing the ticket system. Automations and canned responses are helpful and easy to play around with.
The implementation side is easy as well to get it going as well and becomes an essential tool to be used everyday to depend on. Review collected by and hosted on G2.com.
Would like an feature where sending scheduled emails/outreaches is possible within the ticket system regardless if it messes with any SLA metrics. Review collected by and hosted on G2.com.
It's simple to use and provides a comprehensive service desk from start to finish Review collected by and hosted on G2.com.
It would be nice to have the ability to hide functions you don't use daily for your own individual requirements Review collected by and hosted on G2.com.
The ease of implementing Automations with customization is really helpful. it is self explanatory to a level that my agents write automation for any impromtu situations Review collected by and hosted on G2.com.
The chatbot could be a bit more dynamic, in terms of taking the query from users Review collected by and hosted on G2.com.
Automation is really useful, agents find the system really easy to use, so training isn't needed. Review collected by and hosted on G2.com.
Freddy co-pilot is really expensive
Surveys doesn't have an option for an NPS question- we have to buy survey monkey and track CSAT outside of Fresh, which isn't what we want. Review collected by and hosted on G2.com.
Been a tool which is use intuitive and helps with assisting our support teams very well. They have been responsive for our questions and implementation has been very easy. Review collected by and hosted on G2.com.
Need more support when it comes to showcasing new features which are getting rolled out. We usually think that the full potential of Freshworks aren't been explored by us yet! Review collected by and hosted on G2.com.
Easy to use and understand. The layout is helping a lot to understand how everything works Review collected by and hosted on G2.com.
When Im switching between 2 different languasges i have to go to the settings etc. Would love to be able to have a button to change the language quicker Review collected by and hosted on G2.com.
User-Friendly Interface: I find the interface to be quite intuitive and easy to navigate, which makes managing customer support tickets a breeze. Review collected by and hosted on G2.com.
Customization Limitations: The customization options are there, but they can be pretty limited. Sometimes, I feel like I need to know how to code just to implement more advanced customizations. Review collected by and hosted on G2.com.
