Freshdesk
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Freshdesk
By Freshworks
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4.4 out of 5 stars
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Freshdesk Reviews & Product Details - Page 24

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Freshdesk Overview

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What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
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CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
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Video Reviews

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Feature-rich applications and unparalleled customer service
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3,501 Freshdesk Reviews

4.4 out of 5
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3,501 Freshdesk Reviews
4.4 out of 5
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Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Michael F.
MF
VPO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

The ability to have collaborators have been a huge benefit in our transition over to Freshdesk. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Wish there were more options to learning of its capabilities. Wish the Salesforce integration was cleaner. Wish there was more flexibility with sending emails from different email addresses. Easier way to merge tickets would be helpful too. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Connecting multiple platforms, viability, keeping our response times honest, and history of communications Review collected by and hosted on G2.com.

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Reanna P.
RP
UX/UI Designer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Freshdesk?

Providing stellar customer support to my audience is a highlight of Freshdesk. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I think it can be a little tricky to set up properly in the beginning, but once it's up and running it's great. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk is streamlining the customer services offered to make the process of offering support more comprehensive. Review collected by and hosted on G2.com.

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Vikesh A.
VA
Team lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
(Original )Information
What do you like best about Freshdesk?

Its easy to use and gives us data in different view Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Not giving no intraction TAT only shows number of intractions happend Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Customer problems Review collected by and hosted on G2.com.

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Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Freshdesk?

Automation and support from Freshwork team is excellent Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

As of now, there is nothing which we dislike but SLs are limited to few existing fields which limited us to create the automation in specific fields only. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Tracking all the complaints and getting them resolved on timely manner which improves the customer experience Review collected by and hosted on G2.com.

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May Ann A.
MA
Account Manager in Business Development
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

The filter option to differentiate the ticket types. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

The interface, I think it can be improved to make it even more user friendly. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Operational Challenges issues Review collected by and hosted on G2.com.

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Vignesh S.
VS
Manager operations
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Automation which help to keep our customers connected with us Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Reply or forward option should me more simplar Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

It is helping us to keep our customers connected Review collected by and hosted on G2.com.

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Alfiya S.
AS
Consumers Insight
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Freshdesk?

Easy to use and helps to complete our task quickly Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing as such which I dislike about freshdesk Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Understanding consumer issue easily and solve it on time Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Freshdesk?

Automation, Customer Support and ease of use. Ease of Intergration. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Reporting updates after every 30min. Please try to get this down to 15min. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

In dept reporting which allows me to pull in dept reports to share with our clients.

User friendly and quick speed allowing a faster response time to our customers. Review collected by and hosted on G2.com.

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Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshdesk?

The Interface is very easy for support manager to manage the tickets. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Sometimes the UI breaks and not able to see the dashboard properly Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

All the support tickets which comes to us we can assign to all in our member and the main benefits is to have the reports clarity. Review collected by and hosted on G2.com.

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Nabi A.
NA
Customer Success Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Freshdesk is a great customer support platform with many positive features. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Freshdesk has a lot of features and products, which can be overwhelming for new users Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk is a cloud-based customer support platform that can help businesses improve customer support and engagement by solving problems. Review collected by and hosted on G2.com.

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