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3,501 Freshdesk Reviews
Overall Review Sentiment for Freshdesk
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Freshdesk is so user-friendly. It is very simple to use. Review collected by and hosted on G2.com.
Subscribers from different countries should be able to pay using their local currencies. Nigeria should be able to pay in Naira instead of paying in dollars. Review collected by and hosted on G2.com.
We have used Freshdesks for a couple of years to handle all of our support tickets, and are very pleased with the results. It is priced very competitively considering the features it comes with and was very quick to implement. We recieve a lot of repetitive tickets, which can be handled with a combination of canned responses, scenarios and other automation features. There is also an in-depth analytics system, which allows us to track recurring tickets and monitor patterns on platform usage. Review collected by and hosted on G2.com.
Whilst the pricing is competitive, we find the number of users allowed on our pricing tier to be quite limited. This means we cannot setup as many accounts as we'd like and sometimes login credentials have to be shared, particularly when staff are on annual leave or away sick. We have also found the mobile version of Freshdesk to be somewhat limited, not offering the full suite of features that the desktop version provides. Review collected by and hosted on G2.com.
Being able to collaborate on tickets nad being presented with a to-do list of tasks Review collected by and hosted on G2.com.
Keyboard shortcuts can bug out on occasion, New agent permissions default to global access Review collected by and hosted on G2.com.
My company used to have gmail as our prior support inbox, with freshdesk it was possible to have reports and analytical insights to help improve our SLA response time and keep customers satisfied. Review collected by and hosted on G2.com.
I think the product is going through many changes and with that comes some bugs, but other than that, nothing to complain about. Review collected by and hosted on G2.com.
Parent -chid ticketing permits team collaboration and a good overview of issue resolution progess Review collected by and hosted on G2.com.
No reporting on inhouse ticket creators. You can't track the number of tickets being created by an agent. Review collected by and hosted on G2.com.
Easy to use
Easy to Implement
Provide end to end customer support
Analytics feature for monitoring and tracking and
Freddy AI Review collected by and hosted on G2.com.
None! But there was one specific feature that we needed while using Freshdesk and that's we needed both SSO Login and a regular password based login (without SSO) but we couldn't do this here. Review collected by and hosted on G2.com.
It help us support with out support system. raising tickets and handling user issues. we have integrated its bot in our webapp. Review collected by and hosted on G2.com.
There are frequent outage in freshdesk that needs to be improved. but overall its good. Review collected by and hosted on G2.com.
The ticketing system is a great tool when dealing with a large number of requests during the day. Reporting features are also nice. Fresh desk is very easy to use. Review collected by and hosted on G2.com.
Responses to tickets are not always shown completly in the emailed copies of the tickets. Review collected by and hosted on G2.com.
