---
title: Freshdesk Customer Success Reviews
meta_title: 'Freshdesk Customer Success Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 22 reviews by the users' company size, role or industry to
  find out how Freshdesk Customer Success works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 22
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Freshdesk Customer Success Reviews
**Vendor:** Freshworks  
**Category:** [Customer Success Software](https://www.g2.com/categories/customer-success)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 22
## About Freshdesk Customer Success
Freshdesk Customer Success is a Customer Success Management platform that helps B2B companies maximize customer value.



## Freshdesk Customer Success Pros & Cons
**What users like:**

- Users value the **ease of managing a large support team and tracking tickets** with Freshdesk Customer Success. (2 reviews)
- Users love the **ease of use** of Freshdesk Customer Success, appreciating its user-friendly interface and straightforward setup. (2 reviews)
- Users appreciate the **easy automation rule creation** for streamlined task assignments within Freshdesk Customer Success. (1 reviews)
- Users value the **seamless connectivity** of Freshdesk Customer Success, integrating effortlessly with various tools for enhanced efficiency. (1 reviews)
- Users praise the **responsive customer support** of Freshdesk, noting quick replies and excellent onboarding assistance. (1 reviews)
- Easy Setup (1 reviews)
- Integrations (1 reviews)
- Intuitive (1 reviews)

**What users dislike:**

- Users find the **difficult reporting** aspect of Freshdesk less intuitive, suggesting improvements for better understanding and usability. (1 reviews)
- Users experience **slow performance** with Freshdesk Customer Success, impacting their overall efficiency and satisfaction. (1 reviews)
- Users feel that the **user interface and speed** of Freshdesk Customer Success could significantly be improved. (1 reviews)


## Freshdesk Customer Success Discussions
  - [Is customer success same as customer support?](https://www.g2.com/discussions/is-customer-success-same-as-customer-support) - 1 comment

- [View Freshdesk Customer Success pricing details and edition comparison](https://www.g2.com/products/freshdesk-customer-success/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-10+02%3A11%3A29+-0500&secure%5Bsession_id%5D=2a4c62f3-f671-45e8-b7fa-6495aef68674&secure%5Btoken%5D=c9f5f04d6b45d26910133b592d906f9f77302548c6ad724dd0a2e13ac405e2c0&format=llm_user)

## Freshdesk Customer Success Features
**Customer Information**
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Playbooks
- Customer Segments
- Product Engagement
- Surveys
- NPS of Customers
- Customer Engagement

**Platform**
- Health Score
- Customer Profiles
- Notifications
- NPS of Customers

**Predictions**
- Churn Risk
- Upsell Opportunities
- Custom Triggers
- Machine Learning

**Predictions**
- Service Quality Assurance
- Predictive Analytics
- Revenue Impact
- Artificial Intelligence
- Sentiment
- Retention
- Behavior Analytics
- Usage Tracking/Analytics

**Platform**
- Reporting & Dashboards
- Third-Party Integrations
- Data Import & Export Tools
- Workflow Capability
- Notifications
- Customization
- Scalability
- Data Security
- Performance & Reliability
- User, Role, and Access Management
- Collaboration Tools
- Real-Time Data
- Activity Dashboard
- Customer Experience Management
- Churn Management
- Survey/Poll Management
- Communication Management
- Task Management
- Customer Management
- Account Management
- Renewal Management
- Feedback Management
- Knowledge Base Management
- Revenue Management
- Workflow Management
- Contact Management
- Email Management
- Configurable Workflow

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Loyalty Program
- AI Copilot
- Campaign Personalization
- Personalization
- Email Campaign Management
- A/B Testing
- Knowledge Base Management
- Renewal Management
- Performance Metrics
- Workflow Management
- Behavioral Targeting
- Customer Engagement
- Sentiment Analysis
- Engagement Tracking
- Task Management
- Feedback Management
- Behavior Tracking
- Retention Tracking
- Support Ticket Management
- User Onboarding
- Lifecycle Management
- Customer Surveys
- Campaign Management
- Real-time Alerts
- Customer Journey Mapping
- Cancellation Management
- Third-Party Integrations
- Review Monitoring
- Customer Data Management
- Referral Tracking
- Customer Communication
- Churn Management
- Marketing Automation
- Referral Management
- Customer Segmentation
- Messaging
- Workflow Automation

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Customer Success**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Onboarding
- Chat/Messaging
- Performance Metrics
- Activity Tracking
- CRM
- API
- Customer Database
- Customizable Templates
- Widgets
- Win/Loss Analysis
- AI Copilot
- Event Triggered Actions
- Surveys & Feedback
- Engagement Tracking
- Customer Segmentation
- Customizable Reports
- Drag & Drop
- Customer History
- Reporting & Statistics
- Reporting/Analytics
- Customizable Forms
- Customizable Branding
- Usage Tracking/Analytics
- Multi-Channel Communication
- Account Alerts

## Top Freshdesk Customer Success Alternatives
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,822 reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,719 reviews)
  - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (942 reviews)