1. [Home](https://www.g2.com/) 2. ... 3. [Customer Success Software](https://www.g2.com/categories/customer-success) 4. [Freshdesk Customer Success Discussions](https://www.g2.com/products/freshdesk-customer-success/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_376c342b25d58ee09e3af58f6428fbbb/freshdesk-customer-success.png "Product Avatar Image") ](/products/freshdesk-customer-success/reviews) [ Freshdesk Customer Success ](/products/freshdesk-customer-success/reviews) (22)4.5/5 Freshdesk Customer Success is a Customer Success Management platform that helps B2B companies maximize customer value. Show More * * * ### 77.0 Nps Score Already have Freshdesk Customer Success? ### All Freshdesk Customer Success Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # Is customer success same as customer support? ](/discussions/is-customer-success-same-as-customer-support) Is customer success same as customer support? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Proactive Customer Retention Software ](https://www.g2.com/tags/proactive-customer-retention-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Customer+Success+Discussions+section.&title=Freshdesk+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss%0aAsk+Freshdesk+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Customer+Success+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss%0aAsk+Freshdesk+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Customer+Success+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What is Freshworks CRM? ](/discussions/what-is-freshworks-crm) What is Freshworks CRM? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Customer+Success+Discussions+section.&title=Freshdesk+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss%0aAsk+Freshdesk+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Customer+Success+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss%0aAsk+Freshdesk+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Customer+Success+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # Which of the following features are present in Freshdesk? ](/discussions/which-of-the-following-features-are-present-in-freshdesk) Which of the following features are present in Freshdesk? [ Customer Success Software ](https://www.g2.com/tags/customer-success-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshdesk+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Customer+Success+Discussions+section.&title=Freshdesk+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshdesk+Customer+Success+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshdesk+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss%0aAsk+Freshdesk+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Customer+Success+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshdesk+Customer+Success+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss%0aAsk+Freshdesk+Customer+Success+questions+and+get+answers+from+expert+users+in+our+Freshdesk+Customer+Success+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/freshdesk-customer-success/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_376c342b25d58ee09e3af58f6428fbbb/freshdesk-customer-success.png "Product Avatar Image") ### Have you used Freshdesk Customer Success before? Answer a few questions to help the Freshdesk Customer Success community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshdesk-customer-success%2Fdiscuss%3Fsmall_ask%3Dfreshdesk-customer-success) No ## Top Contributors in Freshdesk Customer Success 1 ![Cee L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cee L.") CL Loading... ### [Cee L.](https://www.g2.com/users/27ed4331-8f87-4b3f-a42b-7e03857f362b "Cee L.") 1 pt