# Top 10 Freshdesk Customer Success Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 22 The Customer Success Software solutions below are the most common alternatives that users and reviewers compare with Freshdesk Customer Success. Customer Success Software is a widely used technology, and many people are seeking reliable, secure software solutions with playbooks, custom triggers, and surveys. Other important factors to consider when researching alternatives to Freshdesk Customer Success include user interface and features. The best overall Freshdesk Customer Success alternative is HubSpot Service Hub. Other similar apps like Freshdesk Customer Success are Gainsight Customer Success, Planhat, ChurnZero, and Totango. Freshdesk Customer Success alternatives can be found in [Customer Success Software](https://www.g2.com/categories/customer-success) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Experience Management Software](https://www.g2.com/categories/experience-management). ## Best Paid & Free Alternatives to Freshdesk Customer Success - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) - [Custify](https://www.g2.com/products/custify/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) ## Top 10 Alternatives to Freshdesk Customer Success Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Freshdesk Customer Success stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Accounting, and Health, Wellness and Fitness, and find the best product for your business. ### 1. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,917 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Freshdesk Customer Success, HubSpot Service Hub is: - Easier to set up - Better at support Categories in common with Freshdesk Customer Success: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Freshdesk Customer Success vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-customer-success-vs-hubspot-service-hub) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-service-hub) - [HubSpot Service Hub vs Planhat](https://www.g2.com/compare/hubspot-service-hub-vs-planhat) - [HubSpot Service Hub vs ChurnZero](https://www.g2.com/compare/churnzero-vs-hubspot-service-hub) - [HubSpot Service Hub vs Totango](https://www.g2.com/compare/hubspot-service-hub-vs-totango) - [HubSpot Service Hub vs Vitally](https://www.g2.com/compare/hubspot-service-hub-vs-vitally) - [HubSpot Service Hub vs TeamSupport](https://www.g2.com/compare/hubspot-service-hub-vs-teamsupport) - [HubSpot Service Hub vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-hubspot-service-hub) - [HubSpot Service Hub vs Custify](https://www.g2.com/compare/custify-vs-hubspot-service-hub) - [HubSpot Service Hub vs Qualtrics Customer Experience](https://www.g2.com/compare/hubspot-service-hub-vs-qualtrics-customer-experience) ### 2. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) By Gainsight Inc. **Average Rating:** 4.5/5 **Total Reviews:** 1,750 Gainsight CS is a complete Customer Success Platform. Categories in common with Freshdesk Customer Success: [Customer Success](https://www.g2.com/categories/customer-success), [Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) **Compare:** [Freshdesk Customer Success vs Gainsight Customer Success](https://www.g2.com/compare/freshdesk-customer-success-vs-gainsight-customer-success) **Compare Gainsight Customer Success with other alternatives:** - [Gainsight Customer Success vs HubSpot Service Hub](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-service-hub) - [Gainsight Customer Success vs Planhat](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) - [Gainsight Customer Success vs ChurnZero](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) - [Gainsight Customer Success vs Totango](https://www.g2.com/compare/gainsight-customer-success-vs-totango) - [Gainsight Customer Success vs Vitally](https://www.g2.com/compare/gainsight-customer-success-vs-vitally) - [Gainsight Customer Success vs TeamSupport](https://www.g2.com/compare/gainsight-customer-success-vs-teamsupport) - [Gainsight Customer Success vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-gainsight-customer-success) - [Gainsight Customer Success vs Custify](https://www.g2.com/compare/custify-vs-gainsight-customer-success) - [Gainsight Customer Success vs Qualtrics Customer Experience](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-customer-experience) ### 3. [Planhat](https://www.g2.com/products/planhat/reviews) By Planhat **Average Rating:** 4.5/5 **Total Reviews:** 947 Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS. Reviewers say compared to Freshdesk Customer Success, Planhat is: - Better at support Categories in common with Freshdesk Customer Success: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Freshdesk Customer Success vs Planhat](https://www.g2.com/compare/freshdesk-customer-success-vs-planhat) **Compare Planhat with other alternatives:** - [Planhat vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-planhat) - [Planhat vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) - [Planhat vs ChurnZero](https://www.g2.com/compare/churnzero-vs-planhat) - [Planhat vs Totango](https://www.g2.com/compare/planhat-vs-totango) - [Planhat vs Vitally](https://www.g2.com/compare/planhat-vs-vitally) - [Planhat vs TeamSupport](https://www.g2.com/compare/planhat-vs-teamsupport) - [Planhat vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-planhat) - [Planhat vs Custify](https://www.g2.com/compare/custify-vs-planhat) - [Planhat vs Qualtrics Customer Experience](https://www.g2.com/compare/planhat-vs-qualtrics-customer-experience) ### 4. [ChurnZero](https://www.g2.com/products/churnzero/reviews) By ChurnZero **Average Rating:** 4.7/5 **Total Reviews:** 1,604 ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Reviewers say compared to Freshdesk Customer Success, ChurnZero is: - Better at support - Easier to set up - Better at meeting requirements Categories in common with Freshdesk Customer Success: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Freshdesk Customer Success vs ChurnZero](https://www.g2.com/compare/churnzero-vs-freshdesk-customer-success) **Compare ChurnZero with other alternatives:** - [ChurnZero vs HubSpot Service Hub](https://www.g2.com/compare/churnzero-vs-hubspot-service-hub) - [ChurnZero vs Gainsight Customer Success](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) - [ChurnZero vs Planhat](https://www.g2.com/compare/churnzero-vs-planhat) - [ChurnZero vs Totango](https://www.g2.com/compare/churnzero-vs-totango) - [ChurnZero vs Vitally](https://www.g2.com/compare/churnzero-vs-vitally) - [ChurnZero vs TeamSupport](https://www.g2.com/compare/churnzero-vs-teamsupport) - [ChurnZero vs ClientSuccess](https://www.g2.com/compare/churnzero-vs-clientsuccess) - [ChurnZero vs Custify](https://www.g2.com/compare/churnzero-vs-custify) - [ChurnZero vs Qualtrics Customer Experience](https://www.g2.com/compare/churnzero-vs-qualtrics-customer-experience) ### 5. [Totango](https://www.g2.com/products/totango/reviews) By Totango **Average Rating:** 4.3/5 **Total Reviews:** 1,150 Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement. Categories in common with Freshdesk Customer Success: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Freshdesk Customer Success vs Totango](https://www.g2.com/compare/freshdesk-customer-success-vs-totango) **Compare Totango with other alternatives:** - [Totango vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-totango) - [Totango vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-totango) - [Totango vs Planhat](https://www.g2.com/compare/planhat-vs-totango) - [Totango vs ChurnZero](https://www.g2.com/compare/churnzero-vs-totango) - [Totango vs Vitally](https://www.g2.com/compare/totango-vs-vitally) - [Totango vs TeamSupport](https://www.g2.com/compare/teamsupport-vs-totango) - [Totango vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-totango) - [Totango vs Custify](https://www.g2.com/compare/custify-vs-totango) - [Totango vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-totango) ### 6. [Vitally](https://www.g2.com/products/vitally/reviews) By Vitally **Average Rating:** 4.5/5 **Total Reviews:** 703 Vitally helps your B2B company ensure the right customers continuously use your product in the right way. Reviewers say compared to Freshdesk Customer Success, Vitally is: - Easier to set up - Better at support Categories in common with Freshdesk Customer Success: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Freshdesk Customer Success vs Vitally](https://www.g2.com/compare/freshdesk-customer-success-vs-vitally) **Compare Vitally with other alternatives:** - [Vitally vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-vitally) - [Vitally vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-vitally) - [Vitally vs Planhat](https://www.g2.com/compare/planhat-vs-vitally) - [Vitally vs ChurnZero](https://www.g2.com/compare/churnzero-vs-vitally) - [Vitally vs Totango](https://www.g2.com/compare/totango-vs-vitally) - [Vitally vs TeamSupport](https://www.g2.com/compare/teamsupport-vs-vitally) - [Vitally vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-vitally) - [Vitally vs Custify](https://www.g2.com/compare/custify-vs-vitally) - [Vitally vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-vitally) ### 7. [TeamSupport](https://www.g2.com/products/teamsupport/reviews) By TeamSupport **Average Rating:** 4.4/5 **Total Reviews:** 891 TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Reviewers say compared to Freshdesk Customer Success, TeamSupport is: - Easier to set up - Better at support Categories in common with Freshdesk Customer Success: [Customer Success](https://www.g2.com/categories/customer-success), [Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) **Compare:** [Freshdesk Customer Success vs TeamSupport](https://www.g2.com/compare/freshdesk-customer-success-vs-teamsupport) **Compare TeamSupport with other alternatives:** - [TeamSupport vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-teamsupport) - [TeamSupport vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-teamsupport) - [TeamSupport vs Planhat](https://www.g2.com/compare/planhat-vs-teamsupport) - [TeamSupport vs ChurnZero](https://www.g2.com/compare/churnzero-vs-teamsupport) - [TeamSupport vs Totango](https://www.g2.com/compare/teamsupport-vs-totango) - [TeamSupport vs Vitally](https://www.g2.com/compare/teamsupport-vs-vitally) - [TeamSupport vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-teamsupport) - [TeamSupport vs Custify](https://www.g2.com/compare/custify-vs-teamsupport) - [TeamSupport vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-teamsupport) ### 8. [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) By ClientSuccess **Average Rating:** 4.4/5 **Total Reviews:** 424 ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform Reviewers say compared to Freshdesk Customer Success, ClientSuccess is: - Easier to set up - Better at support Categories in common with Freshdesk Customer Success: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Freshdesk Customer Success vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-freshdesk-customer-success) **Compare ClientSuccess with other alternatives:** - [ClientSuccess vs HubSpot Service Hub](https://www.g2.com/compare/clientsuccess-vs-hubspot-service-hub) - [ClientSuccess vs Gainsight Customer Success](https://www.g2.com/compare/clientsuccess-vs-gainsight-customer-success) - [ClientSuccess vs Planhat](https://www.g2.com/compare/clientsuccess-vs-planhat) - [ClientSuccess vs ChurnZero](https://www.g2.com/compare/churnzero-vs-clientsuccess) - [ClientSuccess vs Totango](https://www.g2.com/compare/clientsuccess-vs-totango) - [ClientSuccess vs Vitally](https://www.g2.com/compare/clientsuccess-vs-vitally) - [ClientSuccess vs TeamSupport](https://www.g2.com/compare/clientsuccess-vs-teamsupport) - [ClientSuccess vs Custify](https://www.g2.com/compare/clientsuccess-vs-custify) - [ClientSuccess vs Qualtrics Customer Experience](https://www.g2.com/compare/clientsuccess-vs-qualtrics-customer-experience) ### 9. [Custify](https://www.g2.com/products/custify/reviews) By Custify **Average Rating:** 4.7/5 **Total Reviews:** 515 Next-Generation Customer Success Software For B2B SaaS Reviewers say compared to Freshdesk Customer Success, Custify is: - Easier to set up - Better at support - Better at meeting requirements Categories in common with Freshdesk Customer Success: [Customer Success](https://www.g2.com/categories/customer-success) **Compare:** [Freshdesk Customer Success vs Custify](https://www.g2.com/compare/custify-vs-freshdesk-customer-success) **Compare Custify with other alternatives:** - [Custify vs HubSpot Service Hub](https://www.g2.com/compare/custify-vs-hubspot-service-hub) - [Custify vs Gainsight Customer Success](https://www.g2.com/compare/custify-vs-gainsight-customer-success) - [Custify vs Planhat](https://www.g2.com/compare/custify-vs-planhat) - [Custify vs ChurnZero](https://www.g2.com/compare/churnzero-vs-custify) - [Custify vs Totango](https://www.g2.com/compare/custify-vs-totango) - [Custify vs Vitally](https://www.g2.com/compare/custify-vs-vitally) - [Custify vs TeamSupport](https://www.g2.com/compare/custify-vs-teamsupport) - [Custify vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-custify) - [Custify vs Qualtrics Customer Experience](https://www.g2.com/compare/custify-vs-qualtrics-customer-experience) ### 10. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) By Qualtrics **Average Rating:** 4.3/5 **Total Reviews:** 751 With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform. Categories in common with Freshdesk Customer Success: [Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) **Compare:** [Freshdesk Customer Success vs Qualtrics Customer Experience](https://www.g2.com/compare/freshdesk-customer-success-vs-qualtrics-customer-experience) **Compare Qualtrics Customer Experience with other alternatives:** - [Qualtrics Customer Experience vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Planhat](https://www.g2.com/compare/planhat-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs ChurnZero](https://www.g2.com/compare/churnzero-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Totango](https://www.g2.com/compare/qualtrics-customer-experience-vs-totango) - [Qualtrics Customer Experience vs Vitally](https://www.g2.com/compare/qualtrics-customer-experience-vs-vitally) - [Qualtrics Customer Experience vs TeamSupport](https://www.g2.com/compare/qualtrics-customer-experience-vs-teamsupport) - [Qualtrics Customer Experience vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Custify](https://www.g2.com/compare/custify-vs-qualtrics-customer-experience) --- ## Freshdesk Customer Success Alternatives FAQs ### Which Customer Success tools do reviewers recommend instead of Freshdesk Customer Success? Reviewers consistently recommend [ChurnZero](https://www.g2.com/products/churnzero/reviews) for its superior support, ease of setup, and comprehensive feature set including real-time health scoring and AI-driven automation. [Planhat](https://www.g2.com/products/planhat/reviews) is favored for its intuitive interface, customization, and strong customer support. [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) is praised for its seamless CRM integration, user-friendly ticketing, and automation capabilities. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) is recommended for enterprise-grade automation, sophisticated health models, and robust customer success workflows, supported by a strong customer success community and support team. ### How does Freshdesk Customer Success compare to Service Hub? According to G2 data, [Freshdesk Customer Success](https://www.g2.com/products/freshdesk-customer-success/reviews) holds an average rating of 4.5/5 from 22 reviews, while [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) has a 4.4/5 rating across 2,915 reviews. Freshdesk scores higher in Usability (9.6 vs 8.6) and Meeting Requirements (8.9 vs 8.5) by 1.0 and 0.4 points respectively, whereas Service Hub leads in Ease of Setup (8.3 vs 7.6) and Ease of Admin (8.5 vs no data for Freshdesk) by 0.7 points. Service Hub also has a slight edge in Support (8.8 vs 8.7) and Ease of Doing Business With (8.8 vs no data). User feedback highlights Freshdesk's intuitive interface, automation, and strong customer support, with 2 mentions of case management and ease of use. Service Hub benefits from extensive mentions of ease of use (443), features (287), case management (205), ticketing management (195), and automation (170). However, Service Hub users report concerns about missing features (169 mentions), limited customization (125), ticketing issues (118), and pricing (69). Freshdesk users note occasional slow performance and UX improvement needs. Both platforms integrate well with other tools and offer automation, but Service Hub's broader ecosystem integration and AI-powered tools are frequently praised. Overall, Freshdesk excels in usability and meeting requirements, while Service Hub offers stronger administration capabilities and a richer feature set, supported by a significantly larger user base. ### Why do users choose Service Hub over Freshdesk Customer Success? Users choose [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) over Freshdesk Customer Success primarily for its comprehensive ecosystem integration, combining CRM, marketing, sales, and service in one platform. With 443 mentions of ease of use and 287 mentions of features, Service Hub is favored for its centralized ticketing, automation, and AI-powered tools that streamline workflows and improve team efficiency. The platform's ability to unify customer data and provide detailed reporting enhances visibility and accountability, which appeals to teams seeking end-to-end customer management. Additionally, Service Hub's customization capabilities (102 mentions) and extensive integrations (181 mentions) support diverse business needs. Despite concerns about pricing (69 mentions) and a learning curve (87 mentions), users appreciate the platform's scalability and the time-saving automation features. Many users switched to Service Hub to consolidate multiple service platforms, improve collaboration, and leverage AI-driven customer support. The seamless connection with HubSpot CRM and marketing tools, along with strong automation and reporting, makes Service Hub a preferred choice for organizations aiming for a unified, efficient customer service solution according to G2 data. ### What are the best alternatives to Freshdesk Customer Success? The best alternatives to Freshdesk Customer Success include [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) (4.4/5 stars, 2915 reviews), [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) (4.5/5 stars, 1737 reviews), [Planhat](https://www.g2.com/products/planhat/reviews) (4.5/5 stars, 926 reviews), and [ChurnZero](https://www.g2.com/products/churnzero/reviews) (4.7/5 stars, 1595 reviews). These platforms excel in ease of use, support capabilities, automation, and advanced analytics, with ChurnZero rated highest at 4.7 stars and Service Hub having the largest review base. ### What features do alternatives offer that Freshdesk Customer Success does not? Freshdesk Customer Success lacks advanced native customer success features such as deep customer health scoring, AI-powered automation tailored for customer success workflows, and comprehensive real-time analytics. It also has limited automation flexibility, less robust reporting and analytics capabilities, and fewer integrations with diverse third-party tools including SMS and Instagram. 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