Top 10 Freshdesk Customer Success Alternatives & Competitors

Top 10 Alternatives to Freshdesk Customer Success Recently Reviewed By G2 Community

#1

Planhat
By Planhat
(688)4.6 out of 5
Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS.
Categories in common with Freshdesk Customer Success:
• Customer Success
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Reviewers say compared to Freshdesk Customer Success, Planhat is:
Better at support
See all Planhat reviews
#2

ChurnZero
By ChurnZero
(1,356)4.7 out of 5
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.
Categories in common with Freshdesk Customer Success:
• Customer Success
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Reviewers say compared to Freshdesk Customer Success, ChurnZero is:
Better at support
Better at meeting requirements
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#3

Totango
By Totango
(1,015)4.3 out of 5
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.
Categories in common with Freshdesk Customer Success:
• Customer Success
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#4

Gainsight Customer Success
By Gainsight Inc.
(1,552)4.5 out of 5
Gainsight CS is a complete Customer Success Platform.
Categories in common with Freshdesk Customer Success:
• Customer Success
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See all Gainsight Customer Success reviews
#5

Vitally
By Vitally
(618)4.5 out of 5
Vitally helps your B2B company ensure the right customers continuously use your product in the right way.
Categories in common with Freshdesk Customer Success:
• Customer Success
Try for free
Reviewers say compared to Freshdesk Customer Success, Vitally is:
Better at support
See all Vitally reviews
#6

ClientSuccess
By ClientSuccess
(422)4.4 out of 5
ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform
Categories in common with Freshdesk Customer Success:
• Customer Success
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#7

Custify
By Custify
(384)4.6 out of 5
Next-Generation Customer Success Software For B2B SaaS
Categories in common with Freshdesk Customer Success:
• Customer Success
Reviewers say compared to Freshdesk Customer Success, Custify is:
Better at support
Better at meeting requirements
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#8

Salesforce Service Cloud
By Salesforce
(5,606)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Freshdesk Customer Success:
• Customer Success
Try for free
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#9

Catalyst
By Totango
(593)4.6 out of 5
Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives.
Categories in common with Freshdesk Customer Success:
• Customer Success
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Reviewers say compared to Freshdesk Customer Success, Catalyst is:
Better at support
See all Catalyst reviews
#10

Qualtrics Customer Experience
By Qualtrics
(548)4.4 out of 5
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Categories in common with Freshdesk Customer Success:
• Proactive Customer Retention
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See all Qualtrics Customer Experience reviews