FrankCrum

By FrankCrum

4.8 out of 5 stars
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FrankCrum Reviews & Provider Details

FrankCrum Media

See FrankCrum's HR technology in action
Play FrankCrum Video
See FrankCrum's HR technology in action
Find out how the Professional Employer Organization (PEO) model works
Play FrankCrum Video
Find out how the Professional Employer Organization (PEO) model works
Hear from Rick Thomas of Thomas Financial on how FrankCrum helps his business
Play FrankCrum Video
Hear from Rick Thomas of Thomas Financial on how FrankCrum helps his business
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FrankCrum Reviews (6)

Reviews

FrankCrum Reviews (6)

4.8
6 reviews
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PM
Small-Business (50 or fewer emp.)
"Friendly, Knowledgeable, and Highly Responsive Team at FrankCrum"
What do you like best about FrankCrum?

The people who work for FrankCrum are very friendly and always courteous. They are also very knowledgeable, but most importantly very responsive. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

There is nothing I disklike about FrankCrum. Their only weakness is not even of their own making: there are about 5 U.S. states or so that will not allow you to utilize FrankCrum, or the services of any PEO. That means you are still on your own as far as payroll filings and such. BUT FrankCrum STILL helps you out, even with those states. They have been wonderful supplying needed reports and even reminders for states they do not even handle. Review collected by and hosted on G2.com.

Response from Devon Murray of FrankCrum

Pete, thanks for trusting us to support your business. We know how complicated multi-state operations can be, and we're glad to take some of the stress off your plate.

C. Michelle M.
CM
Cabinetry Designer
Small-Business (50 or fewer emp.)
"A Real Team Behind You—Frank Crum Goes All In"
What do you like best about FrankCrum?

The most helpful thing about Frank Crum is knowing we have a real team behind us. This isn’t a “close the deal and pass you on to a payroll clerk” kind of company. It feels like a full-contact organization where everyone jumps in to help and make sure things get sorted out. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

They’re all the way in Clearwater, so I can’t just pop in to say hello and thank them for everything they do. We’ll simply have to appreciate them from afar. Review collected by and hosted on G2.com.

Response from Devon Murray of FrankCrum

Thanks so much for taking the time to review us. We take great pride in the quality of service we provide our customers, and we're so happy to hear you're experiencing it firsthand. We love Alana, and we'll be sure to share your kind words with her too. We appreciate your partnership!

D L.
DL
Small-Business (50 or fewer emp.)
"Amazing Customer Service—A True Lifesaver During a Difficult Season"
What do you like best about FrankCrum?

The customer service! Our service reps have been amazing on helping through a difficult season. I appreciate them so much! Maria Tapia-Vallegas has been a God send! Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

Nothing. Just the remote check printing. Review collected by and hosted on G2.com.

Response from Devon Murray of FrankCrum

Thanks for taking the time to leave us a review. I'll be sure your kind words get back to Maria and her supervisor, too. And, thanks for offering your feedback on the remote printing process. I'm sorry it's been frustrating. I'll be sure to share your comments with our operations team, as we are always looking for ways to improve.

Nikki L.
NL
Human Resources Marketing Manager
Mid-Market (51-1000 emp.)
"Quick Responses and Thorough Explanations Every Time and excellent communication."
What do you like best about FrankCrum?

They are quick to respond and explain everything thoroughly. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

Sometimes the benefits is hard to understand. Review collected by and hosted on G2.com.

Response from Devon Murray of FrankCrum

Thanks for the kind words, Nikki. We are very proud of our customer service, and we're happy you've gotten to experience it firsthand.

Verified User in Construction
OC
Small-Business (50 or fewer emp.)
"Accessible Support Team, but COI and Waiver Cost Transparency Needed"
What do you like best about FrankCrum?

My favorite feature is the team and the accessibility I as the client have to various members to support me in my operations. Review collected by and hosted on G2.com.

What do you dislike about FrankCrum?

Some more transparency on the COIs and additional cost for waivers would have been appreciated. Review collected by and hosted on G2.com.

Melissa C.
MC
Account Manager
Small-Business (50 or fewer emp.)
"I enjoyed the Frank Crum software!"
Describe the project or task FrankCrum helped with:

I thought the Frank Crum software was easy to use and I was new to payroll software. It is easy to use and my tax documents were timely. Review collected by and hosted on G2.com.

What do you like best about FrankCrum?

Ease of use and navigate. I find some software programs to have too many buttons and links, this was not like that and very easy for a novice software person! Review collected by and hosted on G2.com.

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FrankCrum