Fourth HR and Payroll Services Reviews & Product Details

It's quite easy to follow and learn, especially if you use it on a daily basis. The support team is very quick in answering and resolving issues. The integration with other systems was straightforward. Review collected by and hosted on G2.com.

There's some outdated features, and reporting could include more details. Review collected by and hosted on G2.com.

Nothing worth noting. There was nothing. Review collected by and hosted on G2.com.

In fall 2022 I purchased a contract for my business, using the HR and HotSchedules services with Fourth. Throughout the next several months there were several issues present where Fourth employees were responsible for large financial mistakes that cost me time and money and requires me to request thousands of dollars of refunds. These include errors in payroll processing (e.g.- paying the wrong pay rate to employees, changing pay rates, paying terminated employees, etc). Additionally, several times I was told vastly different pieces of information on the system capabilities and the answers continuously changed depending on who I was speaking with.

I was forced, because of the continuous financial errors, to have to cancel my contract in June 2023. Solutions were not continuously met, errors continued to occur, payroll continued to be incorrectly created. I was informed that my contract would be terminated on a call on April 12 and final termination meeting on May 31 effective July 1. This was not done, and now I am being informed that, despite the reason for cancelling being due to the above company errors, my contract is cancelled effective in 2025 and I am required to pay them for the next 2 years despite not being able to use their services and being informed my access is revoked in their system. Review collected by and hosted on G2.com.

Good scheduling tool and communication tool with staff via the app and notification updates. HR system as standard...does the basics well. Review collected by and hosted on G2.com.

Really mixed bag on browser support...some modules and tasks will work on one browser but not on another, and mobile support is poor except when using app. Review collected by and hosted on G2.com.

We used it morr than 6 years ago and at that time i remember it was good tool for distributing the service charge. Also managers were in control of their own restaurant insstead payrl to be done from central head office Review collected by and hosted on G2.com.

It was very basic and not good design website. It was freezing because was use the most on the market and majlny businesses were using it... Which was causing big lags Review collected by and hosted on G2.com.

The employees are wonderful, they are helpful, responsive and really try to fix all of our issues. The HR side, Kelly Roque is amazing and always helpful as is her team. Review collected by and hosted on G2.com.

We needed a robust system of Payroll, HR solutions, benefits and Time clock systems, you offer all and the systems do not talk to each other at all. It is an actual job to maneuver through everything that we need to accomplish, one of the most inefficient systems I have ever had to deal with. The employees are very responsive but Leadership is not, I never get a check in call or email from Leadership. Gary Cona, Gene Cabrera, Kelly Roque, Nicole Fischer all responsive, out client success manager doesn't return calls or emails or check in...ever! Review collected by and hosted on G2.com.

Fast and confident process, the payroll process is submitted and you feel comfortable doing it. Review collected by and hosted on G2.com.

The whole process is being well managed by the staff in charge. Review collected by and hosted on G2.com.