ForUsAll Reviews & Product Details

Very personal organization that is responsive and always quick to respond and support whenever there is a need. Review collected by and hosted on G2.com.

I do wish their site was more user friendly for our employees from logging in to being able to play with their data such as retirement age and contributions to know what is best for their future planning like other sites tend to do. Review collected by and hosted on G2.com.

I like ForUsAll's quick response time and their white glove service. The quarterly reviews with our rep are very helpful in understanding our benchmarks and overall account health. I appreciate that they offer individual or group education sessions tailored to our needs. The platform's ease of use is great for both admins and participants as it's very simple to navigate and intuitive. Setting it up was pretty easy too. Review collected by and hosted on G2.com.

Nothing I can think of at the moment. Review collected by and hosted on G2.com.

What I appreciate most about FUA is the quality of its customer support team. Whenever I have a question or need assistance, the team is responsive, dependable, and willing to help identify a solution. Review collected by and hosted on G2.com.

I have not experienced any significant problems with FUA so far. Review collected by and hosted on G2.com.

Professional and knowledgeable SME's on defined contribution plans Review collected by and hosted on G2.com.

We've had a degree of turnover which is more than I like. Review collected by and hosted on G2.com.

Nothing positive to say. They sold us everything and delivered nothing. Review collected by and hosted on G2.com.

There are no reporting tools available to employers or access to employees' contribution history. They have made numerous mistakes on payroll contributions, adding ineligible employees. Customer service is non-existent. They might answer one out of four questions in an email, if they even respond. Numerous billing discrepancies that no one can account for. Their promised "ongoing employee education" is non-existent. The only email our employees receive is occasionally one that says "Congratulations you got paid". Really, like we need to know that we got paid from my 401K provider? Review collected by and hosted on G2.com.

It offers the ability to invest in crypto Review collected by and hosted on G2.com.

When I was considering switching, the agent said it would be super easy. He lied, it's a two-month process with 20 steps.

I switched from human interest so I could get access to crypto, but when I finally moved over to FUA, the crypto window wasn't accessible for weeks. They likely would not have even done it if I didn't follow up.

Support is awful. They answer 1 question out of the 4 in my email.

The agent who helped me switch from human interest was awful at communicating, leaving important details out and not doing easy legwork to help me out. Review collected by and hosted on G2.com.

Struggling to come up with a "pro" for forusall. The screens I guess were simple. Review collected by and hosted on G2.com.

Limited fund options and processing times for rollover disbursements are terrible and require manual intervention. They sent me an email THREE full business days later (after Wall Street closed) to "verify" my request for me to call them - and then I got a voicemail. When they called me back after the market closed for the day, only then did they lock the disbursement value. In that time frame, the market dropped over 2%. If the market had gone up in value in that time, I wonder if my account value would've been locked when the request was made online. Review collected by and hosted on G2.com.

Their automated emails and reminders gave me hope that it was going to be an easy to work with experience. Review collected by and hosted on G2.com.

It is almost impossible to reach someone there, even during business hours. Very hard to find a phone number, and when you do, you still have to leave a message.

My example is I tried to close out a 401k I had with an old employer. After reaching out multiple times and being asked to wait by them, I finally (after months) was sent a distribution form. I filled out (via DocuSign mind you) and waited. MONTHS go by and I am again asking them via their chat emails and calling to find out what is going on. Meanwhile they are literally LOSING money for me, because they haven't distributed my funds that I requested.

Finally after reaching someone (and contacting my old employer) I was told that a "new person at the company made a mistake and forgot to turn in my paperwork to their finance dept. to cut the check". Then they wanted to charge me to expedite it (I am trying to roll it over into a personal 401k).

Finally I got my check today (where they had lost over 1k in the 3 month delay from when I had asked for the distribution), and they took out Federal taxes, which they weren't supposed to do since I am doing a rollover.

As an employee - I would never recommend this company and have spent hours dealing with what I honestly started to believe was a fake company. Unreal. Review collected by and hosted on G2.com.

East to use, simple for employees to get started. Settings for auto- enrollment and the option to set up auto increases annually, simple reporting. Integration with our Payroll System Sentric Workforce/SentricHr. From an employee standpoint, the virtual assistant that helps you determine how you want your 401(k) to be set up is very helpful and easy to use. The fees are super low and almost everything is paperless! They do almost all of the record-keeping tasks. The streamlined fund choices are actually a real benefit. In the past, we had so many choices and we had staff who opted out of participating or felt anxious about making the right choices. This one offers a more limited set of options but they are good options and the virtual assistant can walk them through choosing or they can choose to manage the plan on their own. They have enough choice but not so much that they end up with analysis paralysis. Review collected by and hosted on G2.com.

The online employer dashboard could use some more detail. Nothing too bad but sometimes I wish we could see more employee details. The per distribution fee for staff who reach retirement age upset one of our employees. Review collected by and hosted on G2.com.

The team is very knowledgeable and committed to customer service. Coming into my position, we had a few open items from the prior transition to Forusall. Forusall made extraordinary efforts to guarantee that the transition of our assets was conducted professionally, providing accurate data, education materials, and efforts to guarantee customer-focused reporting. Our administrator answers inquiries in record time, both thoughtfully and thoroughly. And, the team is planning on providing an educational seminar to our team to make sure that our employees understand their plan and maximize their use of it. We could not ask for a better service provider! Review collected by and hosted on G2.com.

I'd recommend only that Forusall offer a list of enrichment courses either online or via web training to its customers. Review collected by and hosted on G2.com.