# Forter Reviews **Vendor:** Forter **Category:** [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) **Average Rating:** 4.5/5.0 **Total Reviews:** 29 ## About Forter Digital commerce is built on trust. Without trust, businesses are leaving millions of dollars on the table. At Forter, we know that building trust (and your bottom line) means more than just blocking fraud. It means protecting the entire customer journey — from account creation to checkout and returns. Forter makes the most accurate, real-time decisions about every digital interaction, powered by the largest network of online retailers. Our Trust Platform makes decisions on more than $300B in transactions annually for some of the world’s digital commerce leaders, such as Priceline, Nordstrom, eBay, HelloFresh, and more. ## Forter Reviews ### 1. Fast, Automated Fraud Decisions—But More Transparency Would Help **Rating:** 3.5/5.0 stars **Reviewed by:** Kerolos G. | Payment Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Forter?** What I like best about Forter is its ability to make fast fraud decisions with minimal manual effort. It helps reduce operational workload by automating a large part of the fraud review process, while still supporting approval rates and customer experience. The main value is that it balances risk control with smoother order acceptance, which is especially useful for scaling transactions efficiently. **What do you dislike about Forter?** The main downside is limited transparency in some decisions. When a transaction is declined or flagged, it can be difficult to fully understand the exact logic behind the outcome, which makes internal review and stakeholder alignment harder. It can also create dependency on the tool’s recommendation, especially when teams want more flexibility or clearer evidence for manual challenge, dispute handling, or rule tuning. **What problems is Forter solving and how is that benefiting you?** Forter is solving the problem of fraud risk management at scale. It helps identify high-risk transactions, reduce manual review workload, and support better approval decisions in real time. Instead of relying only on static rules or heavy manual checks, it gives a more automated way to assess transaction risk. The benefit for me is improved efficiency and better balance between fraud prevention and order approval rates. It helps the team act faster, reduces operational effort, and supports more consistent decision-making. It is also useful when monitoring risky orders, understanding fraud patterns, and improving overall payment performance. ### 2. Simple, Easy-to-Use Tool That Keeps Workflows Hassle-Free **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed D. | Payment Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Forter?** Simple and easy to use, with no need to deal with complicated workflows. **What do you dislike about Forter?** If I need to see what recommendations are based on, it isn’t available. **What problems is Forter solving and how is that benefiting you?** Please reduce the false positives when blocking fraud cases. ### 3. Forter is the shield for fraud **Rating:** 3.5/5.0 stars **Reviewed by:** Shankar S. | Export Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Forter?** Here are some of the best features of Forter software: Real-time Fraud Prevention: Forter uses machine learning algorithms to analyze every transaction in real-time, which allows it to detect and prevent fraud as it happens. This helps online retailers to minimize losses and avoid chargebacks. End-to-End Fraud Protection: Forter provides end-to-end fraud protection, from the initial transaction to the final delivery of goods. Online retailers can be confident that all aspects of their business are protected from fraudulent activity. Instant Approvals: Forter uses a combination of AI and human expertise to provide instant approvals for legitimate transactions. This helps improve the customer experience by minimizing the time customers have to wait for their orders to be processed. **What do you dislike about Forter?** While Forter offers many powerful features for fraud prevention, some potential drawbacks to the software should be considered. Here are a few examples: Cost: Forter is a premium and costly service for smaller businesses. The cost of the service may be a significant expense for online retailers with lower transaction volumes, or for those who are just starting out. False Positives: While Forter uses advanced machine learning algorithms to detect fraud, there is still a risk of false positives. This occurs when legitimate transactions are flagged as fraudulent and declined. False positives can be frustrating for customers and may lead to lost sales and revenue. Integration Challenges: Forter may not integrate seamlessly with some legacy systems, which may require additional development work or customization. This may be a challenge for online retailers who do not have dedicated technical resources or experience with integrations. Limited Data Access: Forter does not provide full access to raw transaction data, which may limit the ability of online retailers to perform their own analyses and generate insights. While Forter provides detailed reports and analytics, some retailers may prefer to have direct access to the underlying data. Limited Customization: While Forter provides customizable rules for fraud prevention, some online retailers may find that customization is insufficient for their needs. This may be a particular concern for retailers in highly specialized or niche markets, where fraud patterns may be more unique. Overall, while Forter is a powerful fraud prevention solution, it may not be the best fit for all online retailers, depending on their specific business needs, budget, and technical capabilities. **What problems is Forter solving and how is that benefiting you?** Chargeback Guarantee: Forter provides a chargeback guarantee, which means that it will cover the cost of any chargebacks that occur due to fraudulent transactions that it failed to detect. This helps reduce online retailers' financial risk and gives them greater peace of mind. Customizable Rules: Forter allows online retailers to create customizable rules for fraud prevention, which can be tailored to their specific business needs. This allows them to focus on the types of fraud that are most relevant to their industry or product category. Multi-Channel Support: Forter supports multiple channels, including web, mobile, and in-store transactions. This allows online retailers to provide a consistent fraud prevention experience across all of their tracks, which is essential for maintaining customer trust and loyalty ### 4. Good for business AND consumers **Rating:** 5.0/5.0 stars **Reviewed by:** Kara H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Forter?** Forter reduces the overhead required to maintain traditional rules based fraud platforms and manual human review. As a consumer, it is a relief to know that services like Forter exist to protect us from fraudulent activity on our accounts. **What do you dislike about Forter?** Portal sometimes loads slowly and filtering options are not the best **What problems is Forter solving and how is that benefiting you?** Protecting our inventory by identifying and flagging customers that we believe are resellers, solution for returns abuse, and coupon abuse prevention. All of the aforementioned services reduce and eliminate what would be a very heavy lift for our business to solve for internally. ### 5. Excellent partner that is very capable of delivering best in class service **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie A. | Vice President of Strategic Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Forter?** Technical abilities and willingness to earn our business. While continually adding value to the relationship and overall business value proposition **What do you dislike about Forter?** I haven't found any downside to working with Forter. The only thing I would say is that there has been some account turnover with resources internally **What problems is Forter solving and how is that benefiting you?** Forter solves all of our transactions in real time while also providing a chargeback guarantee model that ensures their decision works. They also indemnify us against eGift cards and provide real-time responses to those transactions as well ### 6. We have enjoyed working with Forter and consider our relationship important to our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Genevia G. | Loss Prevention Exception Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Forter?** Their ability to provide services that allow us to focus on other aspects of our business, being assured Forter's work is done with integrity and commitment. **What do you dislike about Forter?** We lose some of the visibility into our fraud activity but we are working to enhance those insights through reporting. **What problems is Forter solving and how is that benefiting you?** Online order review - approvals or declines ### 7. Comprehensive and easy to use fraud prevention tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nitin S. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Forter?** 1. Easy to use 2. Easy to implement API documentation 3. Great Support Team 4. User Friendly Dashboard 5. Automatic evaluation of incoming orders 6. Helps us in figuring out the issues our customers are facing **What do you dislike about Forter?** 1. Not supported on Safari 2. Initial setup is dificult or let's say time consuming 3. Sometimes proper reasons are not provided when a customer card is declined **What problems is Forter solving and how is that benefiting you?** It has saved us a lot of money and time by catching fraud automatically and by reviewing, blocking or approving the customers orders. ### 8. Avoid fraud with this awesome tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Pavan S. | Digital Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Forter?** This tool is very easy to use. No need special training to use this as it is very user friendly. The best thing with forter is there is no setup fee and available in reasonable price. **What do you dislike about Forter?** I dont see any dislikes with this tool. This is very helpful in fraud check. **What problems is Forter solving and how is that benefiting you?** By this tool usage time and money is saved a lot, by which we can concentrate on genuine transactions and neglect fraud transactions. ### 9. Future of fraud Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Jaikrishnan N. | Associate Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Forter?** 1. Safe and Secure 2. Great customer support 3. Reduction in number if manual revies 4. Quick and Real-time decision making 5. Adequate channela for communication **What do you dislike about Forter?** 1. Lacking granularity on the acceptance/rejection fraud options. 2. Does not support apple browser. 3. Initial setup can be time consuming and a great pain for the teams working **What problems is Forter solving and how is that benefiting you?** 1. Helps identify frauds. 2. Easy training of data for transactional frauds. 3. Minimal manual intervention required for identifying and processing fraudulent transactions. ### 10. Developer Friendly API implementation for Fraud Prevention **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Forter?** We are using this to prevent fraud in our airtime topup business. Easy to implement, well API documentation and good customer and technical support. Compared to other fraud providers, it is easy to use. **What do you dislike about Forter?** As a developer of this website, I worked on many fraud provider tools, and I found Forter is the best. There is nothing which I can say that I dislike. It is awesome. **What problems is Forter solving and how is that benefiting you?** etopuponline.com is an eCommerce website used to send and do topup of friends and family. Most of the users of this website are in developed countries US, Europe, and UK, and send topup to their family and friend of their native countries. All transactions are real-time, so there is a big chance of fraud, and there is no guarantee to get that money back as transaction/topup are real-time and instantly. Forter helps us identify fraudulent attempts and give accurate decisions to process that topup. ### 11. Forter's automated fraud prevention software made work easier in organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul J. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Forter?** 1) Support Team is Great 2) Reduced Manual Dependency 3) Fraud orders are easily caught 4) Very easy to use 5) API is user freindly **What do you dislike about Forter?** 1) Initial setup is time-consuming 2) It does not support Safari **What problems is Forter solving and how is that benefiting you?** 1) Automated decisions are taken by forter 2) It's helping us to taking an accurate decision in very less time. 3) We are easy to identify fraud orders. ### 12. Forter is a great tool to have in any e-commerce business. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Forter?** I like that Forter is relatively easy to use. Searching for transactions via email for our customers is seamless and quick. Figuring out the issue for our customers is made more accessible by getting immediate results and easy-to-understand reasons. **What do you dislike about Forter?** There isn't much that I don't like to be honest. One thing I would like to see is a better explanation for the reasons that a customer's card may have been declined, perhaps by hovering over the cause. For some of them, I need to research it on Google to find out what the decline reason might mean to better explain it to either a customer or one of our agents. **What problems is Forter solving and how is that benefiting you?** We sometimes have customers who are unable to complete a payment on our website or in our app, and we use Forter to see if we can find out the reason why. Often, it has to do with their credit card is declined for one reason or another, and it helps us to understand what is happening so we can figure out how to help out customers better. ### 13. Industrial AI expert **Rating:** 4.0/5.0 stars **Reviewed by:** Ramesh k. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Forter?** comprehensive platform for end to end digital intervention and security, data based ecision. its a connected platform with out much hassle of usage and cost effective **What do you dislike about Forter?** can it can also be integrated platform for IOT BASED INDUSTRIAL platform **What problems is Forter solving and how is that benefiting you?** secure transaction in Eeommerce and integrating the same for industrial purpose can definitely solve a major issue. ### 14. Very effective and comprehensive fraud check tool **Rating:** 5.0/5.0 stars **Reviewed by:** Purna S. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Forter?** The API documentation is super clear and easy to follow. Also, the debugging tools on the Forter portal are helpful for all the developers. The support and guidance from the Tech and support team are outstanding. **What do you dislike about Forter?** Better documentation of the mobile SDK and a clearer understanding of the device data being collected. **Recommendations to others considering Forter:** It is a great tool to do Fraud mitigation for your e-commerce platform. **What problems is Forter solving and how is that benefiting you?** We are trying to stop online card payment frauds and chargebacks. We are trying to identify repeat fraudsters and fraud rings that operate across multiple different channels and markets. So far the chargeback rates have maintained a lower trend. ### 15. A leader in fraud prevention **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Forter?** It is automated and makes the work easy. It reminds and notifies of unfinished functions and ensures we are up to date with the evaluation. **What do you dislike about Forter?** Initially it took us time to set up and get started with the software. Other than this, we haven't faced much issues with Forter. **What problems is Forter solving and how is that benefiting you?** We have seen a drastically low frauds and chargebacks on online card transactions. This is the most significant success to our business. We know our ecommerce activities are protected now. ### 16. Cannot remember life before Forter! **Rating:** 4.5/5.0 stars **Reviewed by:** Cacy M. | Manager of Web and Software Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Forter?** The best thing about Forter is not only their ability to create efficiencies for my eCommerce business, but also the level of customer support we've received - it's out of this world! **What do you dislike about Forter?** The only complaints we've had is regarding integration with our site following migrating to the newest version of our platform. However, Forter has been working through the issues we've had and we are confident we'll have a full solution soon. **What problems is Forter solving and how is that benefiting you?** The benefits from the Forter service have primarily for us been in saving time and labor. Not only do our customer service reps now have less verification to do for large sales, but the chargeback process is much more streamlined when Forter handles it for us! ### 17. Best software for fraud prevention **Rating:** 5.0/5.0 stars **Reviewed by:** Manish . | Performance Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Forter?** Catching fraud risk is best cost saving. **What do you dislike about Forter?** Nothing all is perfect interface is easy **What problems is Forter solving and how is that benefiting you?** It's system is able to catch resellers as well as fraud riskes ### 18. Very quickly helped us bring down fraud rates, very low cost of management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Forter?** Easy onboarding and training of our data for transaction fraud. Forter's chargeback protection made it a no brainer to sign, as it was lower than our overall fraud rate and provided instant coverage. One of the best customer service teams that I've worked with across all vendors. I've also liked that Forter has stayed on top of new types of fraud (like account takeover) and has grown with the business. **What do you dislike about Forter?** Forter has a philosophy of not using block lists. This has been detrimental for us when we have specifically known fraudsters that we want to block out of the system. Forter could really offer more business rule management to allow end users to be more or less aggressive with suggestions. **What problems is Forter solving and how is that benefiting you?** Using Forter, we've significantly brought down both transaction fraud and chargebacks as a percentage of revenue; a huge success story for us. The use of Forter also required very little engineering time, especially if you're on a major platform like Shopify. ### 19. Forter is a must-try software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Forter?** Fraud Analytics Implementation of multiple use cases user-friendly **What do you dislike about Forter?** Can't think of any. Maybe the support can get better. **What problems is Forter solving and how is that benefiting you?** My use has a very limited scope. ### 20. One of the best fraud detection and prevention software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Forter?** Extended featureres, pricing flexibility **What do you dislike about Forter?** Integration issue, multiple features to select from. **What problems is Forter solving and how is that benefiting you?** Fraud prevention and protection for digital commerce to make commerce activities secure.. ### 21. Great Service - Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie H. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Forter?** Forter is very easy to work with and provides the tools to help you make the best decisions for your companies needs. The dashboard is very user friendly. **What do you dislike about Forter?** Have not found anything we don't like at this point. **What problems is Forter solving and how is that benefiting you?** We were having a high amount of fraud orders and since we started using Forter our Fraud has been drastically reduced. Forter will identify high-risk customers and block the sale from being processed. We can the review the transaction and request an override if we deem it to be a valid sale. We have options on how to proceed and Forter allows us to be involved in the decision making. ### 22. Saved us thousands in time and fraud prevention **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Forter?** Forter's automated fraud prevention software has completely changed how we can process orders. Previously we had been manually evaluating incoming orders, a process which took hours or days. With Forter this process is simplified into seconds **What do you dislike about Forter?** Occasionally odd things will slip through the cracks or our CEOs transaction will be blocked. The PayPal API could be more automated. **Recommendations to others considering Forter:** We waited too long to implement which cost us thousands in fraudulent transactions and labor wasted manually attempting to do what Forter does. **What problems is Forter solving and how is that benefiting you?** Forter has freed up an entire customer service employee for other, more important tasks as well as begun the process of streamlining dispute resolution. ### 23. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Forter?** Fraud prevention techniques deployed at it best. **What do you dislike about Forter?** Ease of usage to improve by a big amount. **What problems is Forter solving and how is that benefiting you?** Fraud prevention techniques ### 24. Best security for verified transactions **Rating:** 5.0/5.0 stars **Reviewed by:** s p. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Forter?** Speed for resolution of an issue. Support is always quick to assist. **What do you dislike about Forter?** Tech support on different time zone. Forter is not supported on Safari **Recommendations to others considering Forter:** We have been with Forter since the very beginning. Other companies provide similar services. At some point we had two services run side by side, Forter was faster, more accurate allowing us to ship our product out quickly. The mobile interface on my mobile Browser is horrible and very time intensive. Wish that Forter would also work on Safari **What problems is Forter solving and how is that benefiting you?** Transactions get reviewed and approved, If a claim is made Forter will back it up ### 25. Forter Review **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag S. | Assistant Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Forter?** Forter is very user-friendly and super fast. It reduces dependency on manual process. **What do you dislike about Forter?** The initial setup may be a little consuming. **Recommendations to others considering Forter:** Forter is a robust system and has a great support team. **What problems is Forter solving and how is that benefiting you?** The fraudulent chargeback have reduced in number. The effort and resources required in verification have reduced drastically. ### 26. A decent fraud prevention service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Forter?** It's great at catching fraud orders for the most part. **What do you dislike about Forter?** I feel like the customer service is a little lackluster **Recommendations to others considering Forter:** I think it's a great product. It's definitely one of the better services out there. **What problems is Forter solving and how is that benefiting you?** It has saved us a lot of money by catching fraud automatically and early. ### 27. Reliable and Helpful Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Forter?** Chargeback rate for our company has declined by a notable portion, with Forter blocking suspicious and fraudulent orders. **What do you dislike about Forter?** Ideally, Forter would notify us when certain events and data points are out of the ordinary. Currently it is solely on us to notice things of this nature. **What problems is Forter solving and how is that benefiting you?** Chargebacks which were a much larger issue prior to our implementation of Forter. Forter is ultimately saving us money by reviewing and blocking/approving orders. ### 28. Great tool and supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Forter?** The team' s dedicated approach and high professional level **What do you dislike about Forter?** The portal ui can be improved: more data insights and enrichment **What problems is Forter solving and how is that benefiting you?** Great tool to prevent fraud easily ### 29. Forter is wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Forter?** Forter is very easy to use and gives us all of the information we need to determine if an order is fraudulent or real. **What do you dislike about Forter?** The new update makes information a little hard to find and read. **What problems is Forter solving and how is that benefiting you?** I am able to find out which customer’s information could be fraud and take the steps to either correct that or verify. ## Forter Discussions - [What is Forter used for?](https://www.g2.com/discussions/what-is-forter-used-for) - [View Forter pricing details and edition comparison](https://www.g2.com/products/forter/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+16%3A00%3A37+-0500&secure%5Bsession_id%5D=b90018ab-cb7e-4b35-822b-543c8057b793&secure%5Btoken%5D=4a7057093aa3fe53647b0cfe17e2f415b19f2cea673bd02a929fef3c1c6c9290&format=llm_user) ## Forter Features **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making ## Top Forter Alternatives - [Signifyd](https://www.g2.com/products/signifyd/reviews) - 4.6/5.0 (331 reviews) - [Riskified](https://www.g2.com/products/riskified/reviews) - 4.4/5.0 (209 reviews) - [Sift](https://www.g2.com/products/sift-s-ai-powered-fraud-decisioning-platform-sift/reviews) - 4.6/5.0 (593 reviews)