The biggest plus for Decipher are the dynamic questions skins. There's a lot of them and they are all mobile optimized. Overall the entire layout is mobile optimized. Basic users can create a custom user experience with no advanced scripting needs.

Secondly I really enjoyed the XML interface. It allows for fast change of question types via search replace.

Being able to edit XML also allows for offline work which can be faster at times than working in browser.

Thirdly I was very pleased with their support team. Both the support department as well as their customer satisfaction managers were very quick to give solutions to all of my requests.

As a side note the regular contract allows for an unlimited number of logged in users. Which is a big advantage considering that this allows you to provide your clients with day to day access to the integrated testing and reporting solutions. Review collected by and hosted on G2.com.

Not really a fan of the python code. Having to create optimal scripting doesn't come easy. I've dabbled in it and found that complex code could be simplified by using integrated function which are not straight forward to learn even though the Knowledge base is pretty extensive. Trial and error really was the way to go, as well as consulting with their support team.

The debugging process is not really straight forward as XML errors get mixed with python errors and JavaScript errors in the same compiler and it takes time to sort out where the actual issue is. Also switching from one editor to the other might reveal errors that you weren't aware of. Review collected by and hosted on G2.com.

The Priority support and product have zero failures. Lover the functionalities availability and the upgrades received regularly. Review collected by and hosted on G2.com.

May be maintain the Orange and white combination like earlier used by the ConfirmIT maintained still. Review collected by and hosted on G2.com.

Easy to build dashboards

Lot of calculations available

Nice look and feel of the visualizations

Lot of crosstab options, calculations, formatting options etc. Review collected by and hosted on G2.com.

Doesn't allow user to create user defined variables in bulk

Column or row variables cannot be used as Filter variables

Doesn't allow batch charting - same type of charts

Crosstab module allows only 50000 cells

RIM weighting cannot be done on the tool

Appending the open ended coded data to the survey connected via api

For the uploaded dataset, the MRV delimiter cannot be used for other variables. A lot of preprocessing needed to be done. Review collected by and hosted on G2.com.

Introducing Forsta to our business has been an absolute game changer. Their CX software solution delivers incredible value and provides us with the insights and data that form the foundation of our business strategy. Their software is well-integrated with our applications; it's efficient, easy to use, and provides a great user experience. Their CX consultants offer expert advice and recommendations, and their account managers and technical support team provide excellent and efficient support. I cannot recommend their products and team enough! Review collected by and hosted on G2.com.

We're yet to experience any concerns or issues with Forsta. Their applications are well-run, and their team is highly efficient. Review collected by and hosted on G2.com.

API synced data files. Multiple data files can be uploaded per project, greater control over larger datasets. Many visualization options on story teller. Dynamic icons and images. Benchmarking/drill down and time series functionality. Easy to make bulk text/meta data changes. Easy color management. Hierarchical structures. Personalized dashboard themes. Review collected by and hosted on G2.com.

Unable to export dashboard/StoryTeller objects as native ppt objects, they get exported as images. Bulk charting is not possible. No syntax writing capability to create/edit variables. Copying objects from crosstabs tool and story creater to story teller is not possible. Review collected by and hosted on G2.com.

Forsta provides us with a user-friendly system which allows us easily to collect both quantitative and qualitative insights from Transport Users. This feedback is invaluable in terms of demonstrating our importance to the transport industry and to ensure that the view of customers is considered in the design of transport systems. Review collected by and hosted on G2.com.

There are lots of options in terms of the way that customer feedback can be collected and the results of this work presented. It can sometimes be difficult to decide what the best option is and tricky to find a business case to use some of the options which are available. Review collected by and hosted on G2.com.

The techs - I have always had good experience with FV techs. The project managers are also very helpful, but I really appreciate the flexibility of the techs too. Review collected by and hosted on G2.com.

The only major downside that I can think of is the challenges some respondents have logging in. I think this has been improved with browser integration and VOIP. Review collected by and hosted on G2.com.

The overall experience, survey tracking, the quotas and crosstabs are super easy to use. The editing is very easy and the best part will be that I have never seen a down-time while using the tool. Review collected by and hosted on G2.com.

I have had some issues with using the Report 2010 tab and it is slightly confusing with the way it is named. Downloading the report is not simplified and the dropdown should have an option to select all respondents that entered/clicked on the survey. All else is great! Review collected by and hosted on G2.com.

The support from the Forsta team has been great, the team are always willing and available to help with any queries or questions we have.

The platform is much more than a survey tool, we use it for both surveys and "data capture" applications internally and externally. Review collected by and hosted on G2.com.

Like with any platform, there are areas which are easy to use and some which are more challenging, we are finding Studio hard to produce the same results, but with the support of Forsta, we are reaching the end goals. Review collected by and hosted on G2.com.

I like that Forsta Viz is always evolving. They also listen to the customers to make improvements. I know that my voice is heard if I have ideas on how to improve the platform. Review collected by and hosted on G2.com.

I dislike that there is no way to alert us if systems go down. It's not a good look when we are alerted by our clients that the portal is down. I would like better awareness of where the systems stand so we can proactively alert clients. Review collected by and hosted on G2.com.