I have personally found it more usable than a lot of other survey platforms. For example, the Google surveys of the world are extremely limited in the range of functions they can include. Other high-functionality options are less intuitive and frankly more intimidating from a UX standpoint.

I also like how it is built for easy vendor integration. Review collected by and hosted on G2.com.

It can be clunky and some behind-the-scenes rules and programming just don't make sense. There is a lot of learning-on-the-job, not helped by the fact that some of the resource videos and guides are for previous versions of the system.

In addition, I have found the help desk variably helpful, due in some part to delays in responses leading me to go through several shifts of support personnel for a single question. Review collected by and hosted on G2.com.

generally quick customer service. A couple of times I had some issues while programming partially due to my lack of expertise, and the technician was quick in addressing the issues. Overall the experience has been positive. It has been used by my organization in several studies and I presume for several years.

As part of our agreement, I think we receive Decipher at a discounted rate. I am not 100% sure about this, but it could be the case for our company.

I like that the programming language is fairly easy (XML), although for some functionalities even Phyton can be used. I am definitely not an expert of Phyton, but thanks to the support, I managed to overcome the difficulties of our project. The client was also satisfied. Review collected by and hosted on G2.com.

Some functionalities were not available, but overall nothing that big. In essence, we wanted to add an audio to be played, but actually that would have caused echos during the interviews. Therefore, we have asked the technician assisting during the qualitative interviews to embed that audio file into Adobe Connect. The results was overall of good standard of quality.

Lastly, last time during a virtual CL day the customer service was a bit slower than before. However, we managed to fix the issues together and he was helpful. Review collected by and hosted on G2.com.

Decipher is a great way to store, analyse and share large databases.

I've been using this for over 2 years now and every day I discover new ways of making the most out it.

It really helps me doing my job as an analyst, and also provides endless options to customise a data piece to a specific request from a client.

It's quite easy to use even with minimal training and no supervision. Review collected by and hosted on G2.com.

Sometimes it's not that straightforward to filter only sections of databases.

There are so many options that proper training to master it would take a long time, which is not practical for ocassional users like myself (once every 2 weeks more or less). Review collected by and hosted on G2.com.

Most of the stuffs are inbuit, programming makes easier, and even clients are now able to edit the quotas as per the requirement without waiting for the programmers to asist. Crosstabs r quick to access too. Clients can now downnload the data as well whenever needed, actually the dependency of programmers have been reduced to very much extent with the introduction of Decipher. Only we need programmers for programming the survey and to provide required access and then we are good t o go. Next thing is, easy and qucik access to crosstab, this is another good feature i believe. If talking about repoting tab, all the basic details are handy, like LOI, median, etc, which previously need to be calculated manually so ofcourse this kind of stuffs are saving time as we need these details almost daily. Review collected by and hosted on G2.com.

I think costing could be an issue for few. Also when make the survey live and made any changes then quota got overwrite with the quotas in temp edit builder, thats something i dont like as we need to download the sheet and then upload it again so this seems to be extra work to me. Rest all good and happy. Review collected by and hosted on G2.com.

Decipher balances an easy-to-use interface with the ability to modify the XML of the survey to leverage powerful scripting options. Decipher also has a help desk that is quick to respond and very knowledgeable about the product. Review collected by and hosted on G2.com.

As I've delved into the more advanced features of the product, there have been times where I have reached out to support with a question and they were able to provide a link to a page in the knowledge-base that covered the answer, even though I wasn't able to find it when searching the KB. So, while their KB is very comprehensive, there have been times when I haven't been able to find the information I was looking for even when it was covered. Review collected by and hosted on G2.com.

Mostly the techs are really helpful and good at passing on info/instructions between each other. Very polite and responsive. They're good at doing dry runs and helpful with contact info. Review collected by and hosted on G2.com.

I only had one or 2 problems; once was a lot of problems with their sound quality, connecting respondents, fast response to problems. Usually it's ok but was a real problem on this one occasion. I've heard other people have problems and I've not experienced it the same way. Review collected by and hosted on G2.com.

Ease of use and very helpful decipher support staff.

Setting up priority logic is breeze.

Least fill quotas can be setup very easily.

Reportal (Response summary) gives a very good insight of the ongoing project. Also it is created automatically by default. No need to manullay setup reportal for each projects. Review collected by and hosted on G2.com.

The way email invites are handled. Not easy to understand. I wish it was simpler to use the email campaign feature that decipher provides. Review collected by and hosted on G2.com.

It is a robust software that can pretty much do anything as far as survey programming. Review collected by and hosted on G2.com.

It takes a certain degree knowing jscript to really take advantage of the software. Review collected by and hosted on G2.com.

Decipher is quite flexible as well as dynamic to work on. Plus the updates are regular which brings new features as well close the bugs which is also good.

Support is excellent and is one of the strong suits that Decipher has. Review collected by and hosted on G2.com.

Very large surveys are sometimes very heavy and it becomes too slow. Conjoint part still needs to be made better to compete with rivals Review collected by and hosted on G2.com.

Ability to convene virtual advisory board panels during Covid. Can share presubmitted materials or share content live via screenshare. Can use backroom chat and breakout room functions Review collected by and hosted on G2.com.

Platform can be a bit challenging for older folks to coordinate their phone line and computer audio sometimes. Tech is available to handle those issues to free my up to moderate/focus on content Review collected by and hosted on G2.com.