Forsta Pros and Cons

Ease of schedule, good sales rep & customer service Review collected by and hosted on G2.com.

the Forsta Live (aka Focus Video) platform is awful; creating video clips is not intutitive and the quality is subpar; video freezes; clips take a long time to create; also why must a tech be responsible for video taping? isn't there more intelligent video recording technology? Review collected by and hosted on G2.com.

Quota Management, Ease of programming and knowledge base. Review collected by and hosted on G2.com.

There should be regular updates on user email for anything new feature or updation rollout. Review collected by and hosted on G2.com.

Whilst the product is excellent, I think the part of Forsta that sticks out for me is the support. From onboarding teams, account managers and their support desk. Any question or request gets answered super quick. Review collected by and hosted on G2.com.

It's really difficult to think of a negative and I don't think I can. At a push I would most likely say that the cost of the reporting licenses does mean I can't provide dashboards to everyone I would like to within the business. Review collected by and hosted on G2.com.

Forsta have a well rounded range of products which help support your CX. We use Forsta for surveys and dashboards. The studio reports are great for showing and analysing. Review collected by and hosted on G2.com.

The support and training portal can be hard to use at times. It has been improved but I still find it hard to get to the help articles I need to check how things work. Review collected by and hosted on G2.com.

Presented a crystallised and easy to consume view of insights. Review collected by and hosted on G2.com.

Links to behavioural intelligence rather than claimed data solely could enhance the output Review collected by and hosted on G2.com.

My experience is with Forsta VIsualizations, which is easily the best visualization tool for Market Research.

It is integrated with databases such as SPSS, and the options for variable handling and graphic design are in line with the needs of a Market Research company. Review collected by and hosted on G2.com.

The servers are often busy, which leads to an unpleasant user experience for us (but not for our clients) But their response to this problems of often within a few hours. Review collected by and hosted on G2.com.

The biggest plus for Decipher are the dynamic questions skins. There's a lot of them and they are all mobile optimized. Overall the entire layout is mobile optimized. Basic users can create a custom user experience with no advanced scripting needs.

Secondly I really enjoyed the XML interface. It allows for fast change of question types via search replace.

Being able to edit XML also allows for offline work which can be faster at times than working in browser.

Thirdly I was very pleased with their support team. Both the support department as well as their customer satisfaction managers were very quick to give solutions to all of my requests.

As a side note the regular contract allows for an unlimited number of logged in users. Which is a big advantage considering that this allows you to provide your clients with day to day access to the integrated testing and reporting solutions. Review collected by and hosted on G2.com.

Not really a fan of the python code. Having to create optimal scripting doesn't come easy. I've dabbled in it and found that complex code could be simplified by using integrated function which are not straight forward to learn even though the Knowledge base is pretty extensive. Trial and error really was the way to go, as well as consulting with their support team.

The debugging process is not really straight forward as XML errors get mixed with python errors and JavaScript errors in the same compiler and it takes time to sort out where the actual issue is. Also switching from one editor to the other might reveal errors that you weren't aware of. Review collected by and hosted on G2.com.

The Priority support and product have zero failures. Lover the functionalities availability and the upgrades received regularly. Review collected by and hosted on G2.com.

May be maintain the Orange and white combination like earlier used by the ConfirmIT maintained still. Review collected by and hosted on G2.com.

Easy to build dashboards

Lot of calculations available

Nice look and feel of the visualizations

Lot of crosstab options, calculations, formatting options etc. Review collected by and hosted on G2.com.

Doesn't allow user to create user defined variables in bulk

Column or row variables cannot be used as Filter variables

Doesn't allow batch charting - same type of charts

Crosstab module allows only 50000 cells

RIM weighting cannot be done on the tool

Appending the open ended coded data to the survey connected via api

For the uploaded dataset, the MRV delimiter cannot be used for other variables. A lot of preprocessing needed to be done. Review collected by and hosted on G2.com.

Introducing Forsta to our business has been an absolute game changer. Their CX software solution delivers incredible value and provides us with the insights and data that form the foundation of our business strategy. Their software is well-integrated with our applications; it's efficient, easy to use, and provides a great user experience. Their CX consultants offer expert advice and recommendations, and their account managers and technical support team provide excellent and efficient support. I cannot recommend their products and team enough! Review collected by and hosted on G2.com.

We're yet to experience any concerns or issues with Forsta. Their applications are well-run, and their team is highly efficient. Review collected by and hosted on G2.com.