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Forsta Reviews & Product Details - Page 2

Forsta Overview

What is Forsta?

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.

Forsta Details
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Product Description

Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more.


Seller Details
Seller
Forsta
Year Founded
1990
HQ Location
London, United Kingdom
Twitter
@Forstaglobal
857 Twitter followers
LinkedIn® Page
www.linkedin.com
789 employees on LinkedIn®

FR
Overview Provided by:

Recent Forsta Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
2.5 out of 5
"Competitive pricing, good service, awful platform"
Ease of schedule, good sales rep & customer service
MO
Masumi O.Enterprise (> 1000 emp.)
4.0 out of 5
"Researcher"
It has separate rooms for respondents and clients and the sim trans line. We can chat in the room. Respondents cannot see us.
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
1.5 out of 5
"Good Platform. Needs Link to Behavioural Intelligence"
Presented a crystallised and easy to consume view of insights.
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Forsta Media

Forsta Demo - Forsta Survey Designer
Create surveys that are flexible, scalable and effortless to complete. Setup a process so slick that you’re not just running surveys anymore – you’re having a conversation.
Forsta Demo - Forsta SmartHub
Manage your data in one centralized platform - create reports, import survey data, manage surveys, create contact databases
Forsta Demo - Forsta Studio
Easily configured dashboards to meet all your reporting needs
Forsta Demo - Forsta Go
Mobile surveys so that you can get instant access to all the insights and actions on-the-go
Forsta Demo - Forsta Frontline Innovation
Create custom challenge sites and engage your frontline to gather the best ideas and act on them
Forsta Demo - Forsta Frontline Innovation
Rank ideas and vote on them to pick the most critical opportunities for growth
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Video Reviews

331 Forsta Reviews

4.2 out of 5
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331 Forsta Reviews
4.2 out of 5
331 Forsta Reviews
4.2 out of 5

Forsta Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ForstaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
sadanand g.
SG
Senior Analyst, Analytics & Visualization solutions
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Forsta?

API synced data files. Multiple data files can be uploaded per project, greater control over larger datasets. Many visualization options on story teller. Dynamic icons and images. Benchmarking/drill down and time series functionality. Easy to make bulk text/meta data changes. Easy color management. Hierarchical structures. Personalized dashboard themes. Review collected by and hosted on G2.com.

What do you dislike about Forsta?

Unable to export dashboard/StoryTeller objects as native ppt objects, they get exported as images. Bulk charting is not possible. No syntax writing capability to create/edit variables. Copying objects from crosstabs tool and story creater to story teller is not possible. Review collected by and hosted on G2.com.

What problems is Forsta solving and how is that benefiting you?

It helped me creating dashboards easily for multi brand and multi country datasets. Review collected by and hosted on G2.com.

TC
Senior Insight Advisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Forsta?

Forsta provides us with a user-friendly system which allows us easily to collect both quantitative and qualitative insights from Transport Users. This feedback is invaluable in terms of demonstrating our importance to the transport industry and to ensure that the view of customers is considered in the design of transport systems. Review collected by and hosted on G2.com.

What do you dislike about Forsta?

There are lots of options in terms of the way that customer feedback can be collected and the results of this work presented. It can sometimes be difficult to decide what the best option is and tricky to find a business case to use some of the options which are available. Review collected by and hosted on G2.com.

What problems is Forsta solving and how is that benefiting you?

We are often asked questions for the transport user view on a specific issue where the answer is required at short notice. Forsta has allowed us to collect these insights rapidly, when required. Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Forsta?

The techs - I have always had good experience with FV techs. The project managers are also very helpful, but I really appreciate the flexibility of the techs too. Review collected by and hosted on G2.com.

What do you dislike about Forsta?

The only major downside that I can think of is the challenges some respondents have logging in. I think this has been improved with browser integration and VOIP. Review collected by and hosted on G2.com.

What problems is Forsta solving and how is that benefiting you?

We need a safe, secure platform with a backroom chat for clients to also discuss the research. The stimulus sharing capabilities are also very well integrated between document upload and screen sharing. Review collected by and hosted on G2.com.

Verified User in Market Research
AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Forsta?

The overall experience, survey tracking, the quotas and crosstabs are super easy to use. The editing is very easy and the best part will be that I have never seen a down-time while using the tool. Review collected by and hosted on G2.com.

What do you dislike about Forsta?

I have had some issues with using the Report 2010 tab and it is slightly confusing with the way it is named. Downloading the report is not simplified and the dropdown should have an option to select all respondents that entered/clicked on the survey. All else is great! Review collected by and hosted on G2.com.

What problems is Forsta solving and how is that benefiting you?

I have seen the tool become faster over the time that i have been using it. The data downloads are faster and I have recently seen the feature of capturing images and that has been a great and simple experience. Review collected by and hosted on G2.com.

MR
Principal Innovation Developer & Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Forsta?

The support from the Forsta team has been great, the team are always willing and available to help with any queries or questions we have.

The platform is much more than a survey tool, we use it for both surveys and "data capture" applications internally and externally. Review collected by and hosted on G2.com.

What do you dislike about Forsta?

Like with any platform, there are areas which are easy to use and some which are more challenging, we are finding Studio hard to produce the same results, but with the support of Forsta, we are reaching the end goals. Review collected by and hosted on G2.com.

What problems is Forsta solving and how is that benefiting you?

The biggest problem is data collection and consistency; Forsta addresses these with clear and clean data types and gathering. We set each variable with the type (number, text, date format) to ensure we have the data we require in the format we need. Review collected by and hosted on G2.com.

Amy M.
AM
Director, Reporting
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Forsta?

I like that Forsta Viz is always evolving. They also listen to the customers to make improvements. I know that my voice is heard if I have ideas on how to improve the platform. Review collected by and hosted on G2.com.

What do you dislike about Forsta?

I dislike that there is no way to alert us if systems go down. It's not a good look when we are alerted by our clients that the portal is down. I would like better awareness of where the systems stand so we can proactively alert clients. Review collected by and hosted on G2.com.

What problems is Forsta solving and how is that benefiting you?

Forst is helping us deliver great insights to our clients. We have been using the platform not only for online reports for clients, but to produce internal reports. Review collected by and hosted on G2.com.

Rajeev R.
RR
Lead - Research operations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Forsta?

Programming, Dashboard, crosstab and multi-layered logic handling capability. This tool is really very helpful in data collection, real-time evaluation, data tabulations. Programming is also very dynamic in term of variable and logic building. This tool has the capacity to handle multi-layered logic, python integration made logic implementation very easy than any other tool available in MR world. Review collected by and hosted on G2.com.

What do you dislike about Forsta?

Although this tool is user friendly in data collections, the questions library (in terms of display and type and look - feel) can be increased. Some of the question setup is very hard to manipulate. For example, in carousel setup, the hide element is harder to implement than a grid. Review collected by and hosted on G2.com.

What problems is Forsta solving and how is that benefiting you?

Forsta helped in collecting data and analyzing it in real-time. Using dashboards, crosstab and reportal, it is very easy to analyse the topline report in real-time which help us to make strategies during fielding time and save a lot of time and money. Review collected by and hosted on G2.com.

SG
Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Forsta?

Best feature that I like in Decipher is the 'Language Manager' haven't seen such a easy interface with any other tool.

You can even buy samples immediately once your survey is designed one of the best features that i have never seen with any other survey programming tools. With this feature you can buy samples seamlessly and the cost is also very very competitive. Review collected by and hosted on G2.com.

What do you dislike about Forsta?

Two modes that are Live and Draft sometimes confuses beginners.

Dashboard creation - A lot of improvement needs in this area.

Samples buying option is not present for Asia Pacific region. Review collected by and hosted on G2.com.

Recommendations to others considering Forsta:

Very good tool to run your surveys. Customer support is also very quick and easy to reach. Definitely consider it if you are looking for any research purposes!

Overall the tool is much better when compared to other survey programming tools available in the market like confirmit, qualtrics, survey gizmo, survey monkey etc. It is very robust tool and easy to learn as well if you are a programmer or not previously. Review collected by and hosted on G2.com.

What problems is Forsta solving and how is that benefiting you?

A lot of business research.

Benefits could be time saving when compared to other hard core programming tools. Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Forsta?

The first thing I like about Forsta is the ease of access and availability of all the services in a single platform. It is very nicely integrated platform with all the tools and services.

It is one stop tool where all the services are embedded so perfectly that our job gets done much quicker and faster.

It helps the data analysis process much simpler, and the data insights weigh a lot of value which caters to our client needs.

They display the survey results in a very decent format, which is easy to understand and go through with their filters.

It is one of the best Insight tools to help grow the business. Review collected by and hosted on G2.com.

What do you dislike about Forsta?

1. Cost is the first parameter that is the downside.

2. In a way, adding too many services in a single package is good, but they should offer only those services in their packages that are actually useful.

3. We faced a few programming issues with the tool. The data insights sometimes do not justify the actual data.

4. Sometimes we face problem with the responsiveness in terms of the support. Review collected by and hosted on G2.com.

What problems is Forsta solving and how is that benefiting you?

It solves the problem of using multiple tools as it has everything in one place.

Ther how to use guide makes half of the things easy whenever you are stuck somewhere. Review collected by and hosted on G2.com.

Shuvam kumar p.
P
Market Research and sales
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Forsta?

One of the greatest applications for integrating data from market research surveys. It's easy to create surveys and extract data. GUI are also simple to comprehend. The data can be exported in a number of formats, including SPSS and Excel. Review collected by and hosted on G2.com.

What do you dislike about Forsta?

Its really costly, I mean the licence is costly. Also, It takes longer to script complex surveys. Design options are limited, making personalization challenging. Review collected by and hosted on G2.com.

What problems is Forsta solving and how is that benefiting you?

Probably i think gathering data is very important, to make research paper and all. But sometimes it creates problems to integrate. So Forsta is the best tool for that. Data collection is quite good and easy . Review collected by and hosted on G2.com.