FormAssembly Reviews & Product Details

The Salesforce connector is flexible, robust and awesome. The number of use cases we use it for are too many too list. Customer support is great - although technical issues are rare, the team has always followed up promptly when we've encountered a problem. Review collected by and hosted on G2.com.

I wish FormAssembly had a "rank ordered picklist" question type. It would be nice to be able to sort forms in custom folders. A more robust text editor within forms would be nice as well. Review collected by and hosted on G2.com.

Form Assembly has a deceptively simple UI full of design features to create the form you need. The connectors, esp pre-fill, are a lot of fun to use. Review collected by and hosted on G2.com.

Editing and saving a form change it in real-time. It needs the ability to change a form but not publish it right away. Review collected by and hosted on G2.com.

I like the integration with Salesforce which allow us to update fields in every object as well as create new records based on different conditions. Review collected by and hosted on G2.com.

I don't like that when you add new content to the form, the new content always goes to the bottom of the page. Review collected by and hosted on G2.com.

An easy application we added to provide professional surveys. Easy to create, using a template, copying an existing survey and the different ways of displaying my questions and answers. Working in a small office, you don't need to be an IT expert to start on Form Assembly. Review collected by and hosted on G2.com.

I would love a way to be able to save a survey as a PDF or word doc once a survey has been created. Would love to see about adding users to an account. Review collected by and hosted on G2.com.

FormAssembly is extremely easy to use and very simply connects to both Salesforce and Google Sheets. The best part about FormAssembly is their documentation and customer service; both are incredibly helpful and provide detailed support. Review collected by and hosted on G2.com.

One downside of FormAssembly is that the new Workflow tool is a bit slow to load when building a Workflow. This is a brand new feature, so I am confident this will improve over time. Review collected by and hosted on G2.com.

FormAssembly is incredibly easy to use and comes with extremely robust features like powerful connectors to Salesforce and payment processors and dynamic prefill URLs. Review collected by and hosted on G2.com.

The UX/UI could be improved for less "techie" users.

Improve the ability to create questions for respondents to easily rate answer options (like Matrix or Likert style answers). Review collected by and hosted on G2.com.

The integration with Salesforce was very in-depth with a lot of features. We could process our form submissions in a lot of ways to create leads or contacts, check for duplicates and much more. The interface was easy to use. Having such a robust Salesforce integration was a big reason we used FormAssembly. Also, their options for creating the form were very robust as well. We're now using Pardot, and the functionality is extremely lacking compared to the features of FormAssembly, such as creating groups of fields, hide/show based on other selections, multi-step forms, etc. Also, because the forms are each on their own page, and we can embed Google Tag Manager, it allows us to insert tags on our form pages, which was very helpful as well. Review collected by and hosted on G2.com.

The styling of the forms was a bit tedious. I like how they give you the option to write your own CSS, but knowing which elements to change and having so many default styles to override was a bit annoying. I had to go back and forth between viewing the code and writing the styles many times to get it right. Review collected by and hosted on G2.com.

The Salesforce integration is so helpful - no other system that we have tried works so well. I also like the webinars that Form Assembly has been putting on recently. Review collected by and hosted on G2.com.

I wish there were more options for customization within form building in Form Assembly. Specifically, I'd like options to be able to click to customize my form (rather than needing to use code). Although the forms are functional, our users don't love how they look. One thing we would love is a drop-down menu of font options - we currently aren't using our brand font and that's not ideal. Review collected by and hosted on G2.com.

FormAssembly has enabled our institution to create and connect forms to multiple Salesforce orgs as well as Google forms. Review collected by and hosted on G2.com.

While the company is working to create customer-recommended solutions, one function that would be helpful for our team is a better way to organize our forms. Review collected by and hosted on G2.com.

Form Assembly delivers for us exactly what it promises - fantastic forms that integrate perfectly with Salesforce. It has been a game changer for our school as we were able to streamline our admissions process with consistent forms that pull data from multiple sources and accept payments. Review collected by and hosted on G2.com.

Form Assembly is very flexible and offers a ton of customization (especially since it supports custom javascript code) but it can be a bit difficult to get the forms to look exactly like you want. Review collected by and hosted on G2.com.