Fonteva for Associations Reviews & Product Details

So far it has proven to be a sturdy eCommerce and ERP/B2B add on. Does well with Membership tasks too. We have been able to customize it, either through Fonteva itself or through their Support Partner, fusionSPAN.

Otherwise, having taken part of the AppCon'22 Conference at Crystal City, it looks like it has created its own Ecosystem, when it comes to Associations.

Arguably, it now being part of Togetherwork, will make it an even more reliable product. Review collected by and hosted on G2.com.

Hopefully most of these "sour grapes" will go away once we implement both Fonteva Payments AND Fonteva Platform 15.0.

As said "sour grapes" come mostly from having to do extra work when handling credit notes and memos over multiple SO's.

Yes, we were given a workaround, but no, one cannot use a workaround for too long as it hurts adoption. Review collected by and hosted on G2.com.

We're already establishing a good amount of useful history in the new system that we can draw on. We're a lot more self-sufficient with reporting whereas previously we had to rely on an outside source for reports. Review collected by and hosted on G2.com.

So far, there has been no downside. We just went live in September 2021 so we're still building the system to our requirements. We're currently in phase 2. There could be some improvement in the training on creating reports. Review collected by and hosted on G2.com.

They make it easy for membership organizations to tailor websites to their members without the cost of building a custom website from scratch. They give you options like role-based data access where certain members can only see certain content so there is great personalization. Review collected by and hosted on G2.com.

There is limited customization with the user authentication process out of the box. I want our members to be able to access our community site easily. There is no option to log in with google or outlook. Review collected by and hosted on G2.com.

Membership and Event App is excellent. We can customize it according to our needs. The configuration is easy for Salesforce Admin, and it is user-friendly for the staff and customers. Review collected by and hosted on G2.com.

It will be nice to have more documentation in the community along with we should be able to search Fonteva documentation using more keywords. Review collected by and hosted on G2.com.

Reporting and ease of customization of reporting. Review collected by and hosted on G2.com.

We haven't found a way to streamline invoicing yet. Review collected by and hosted on G2.com.

- Easy to build solutions

- Security

- Invoices Review collected by and hosted on G2.com.

- Customization sometimes is a little bit hard Review collected by and hosted on G2.com.

We have been using Fonteva for 3 years now and it has helped shaped the way we our moving forward with our multiple associations. Fonteva Membership has helped us manage our memberships, increasing our ability to monitor engagement with reporting. Also utilizing the Lightning Communities has given us the ability to create member portals, allowing our members to subscribe, renew and interact with other members. The platform and technology Fonteva provides has helped change our future and given us the ability to provide more to our staff and members. Also the support they provide along the way gives us the confidence to continue moving forward with no thoughts of slowing down. Review collected by and hosted on G2.com.

So far all of the speedbumps we have it along the way have been overcome with the help of Fonteva and Salesforce! For users that have never used Salesforce there is a little bit of a learning curve but even to list that as a con is tough because of the training Fonteva has available! Review collected by and hosted on G2.com.

I most like that there are so many options to customize and adapt the platform to meet our needs. We had a lot of specific asks that Fonteva worked hard on meeting for us during implementation. Now we have the ground work to continue to build on as we grow as a company. Review collected by and hosted on G2.com.

Our developer left half-way through our implementation, but our new developer and project manager where more than helpful in picking up where we left off. Review collected by and hosted on G2.com.

The fact that it's built on Salesforce CRM. Review collected by and hosted on G2.com.

My original glowing review was done during training. We aced the training as admins, and felt at the time this was going to be a great system. This company relies on first impressions for their reviews and offers incentives for reviews which are fluff. Once implemented, however, the honeymoon is over. It takes a long time to implement, you must conform to their software sacrificing functionality that is out-of-the-box in other systems. They claim that the fees are predictable and that the upgrades and installation of the upgrades are free -- both of which are incorrect. The eCommerce system lacks the elements of standard eCommerce best practices. Basic functions such as membership renewals, event registrations, and setting up new subscriptions are labor intensive, tedious, and unreliable. There are some elements in terms of optimization which should be addressed. There are some objects which require switching back to Salesforce Classic, though most elements live inside of Lightning.

Integrations which are normally easy in Salesforce are difficult due to Fonteva's own Custom Objects. They talk a good game, but, in the end, we ended up spending more than anticipated and getting less. Their business model has also changed to rely on 3rd-Party companies for configuration rather than their own team which changes frequently. Review collected by and hosted on G2.com.

I've been using Fonteva for about 5 months now. As a membership professional (non-IT person) I've found it fairly easy to pick-up. I love the ability to customize our join process (a luxury we've never had). The online training and customer support is always helpful as I try to learn new things. I'm enjoying all the features of the reports and dashboards to help better utilize our data. This is much better than our previous AMS! Review collected by and hosted on G2.com.

With any new software implementation, there is a learning curve. I look forward to continuing to learn how we can be more efficient and utilize all the features in Fonteva. Review collected by and hosted on G2.com.