folk Reviews & Product Details

What I value most is the balance between simplicity and capability. Having used ACT for over 30 years, I was concerned about losing functionality when moving to a lighter system, but that has not been the case.

Folk does everything I need without the complexity or cost of a traditional CRM, and in some areas it goes further. The ability to capture and organise data directly from email and WhatsApp interactions is particularly impressive and fits far better with how I now work.

It feels like a modern, practical tool designed around real relationship management rather than rigid database structures. Review collected by and hosted on G2.com.

There are a couple of areas where improvement would make a meaningful difference.

Firstly, the ability to link more than one WhatsApp account, for example business and personal, would be very valuable and better reflect how many of us manage client communication.

Secondly, I have experienced delays with support. I raised two requests relating to Folk not picking up multiple Outlook email accounts, and despite these being escalated following a call with a Folk consultant, I have not received a resolution or update for over a month. More responsive follow up on support queries would improve confidence. Review collected by and hosted on G2.com.

I loved the simple setup and easy integration. You install, connect your email and WhatsApp and install the Chrome plugin for LinkedIn, and you are running. The learning curve is easy, and the value it brings to my business is huge.

I used to miss conversations on LinkedIn, finding it difficult to build momentum. Still, Folk has helped me never to miss a conversation again while easily building momentum in my sales efforts. Because of the Chrome plugin, it saves me a load of time and labour capturing and enriching contacts because it draws all the information from LinkedIn, and it also enriches the contact's details.

Their help files and help videos cover almost everything you might ask. That said, their customer support is quick and puts a lot of effort into helping you.

I use this product every day, 7 days a week, and it has helped me to create a consistent rhythm in my sales activities. Review collected by and hosted on G2.com.

I wish their help files had a section that showed workflows for people in different markets and different ways of use. Once you find your workflow then you get a lot done very quickly. Review collected by and hosted on G2.com.

The best aspect of this platform is that it's a very modern and lightweight CRM to manage leads across the lifecycle. Their interface is very clean, and organising contacts in this platform is easy and detailed. I also like the tracking mechanism for this CRM platform, from tracking the lead communication to engagement and follow-ups, with chrome extension and LinkedIn integration is very effective to track the lead communication and engagement in social media channels as well. Review collected by and hosted on G2.com.

Though this platform is simple and flexible, it do lacks some sales features such as advanced pipeline management, forecasting and detailed reporting. Their automation and workflow capabilities are a bit limited and need further fine-tuning. Their integration ecosystem is also a bit limited, needs wider options in this aspect. Review collected by and hosted on G2.com.

I appreciate how Folk balances simplicity and practicality for Hong Kong’s fast-paced B2B environment. It doesn't overload users with unnecessary features, and every part of it feels built for real-world team collaboration and client communication. I love how naturally it fits into our daily workflow without needing heavy training or complicated onboarding. The clean and intuitive interface allows even colleagues who aren’t tech-savvy to use it effectively from day one. I also really value its stability and responsiveness, especially when working across different time zones or with multiple stakeholders. It rarely has downtime or glitches, which is crucial for maintaining smooth client interactions and meeting tight deadlines. The initial setup of Folk was straightforward and hassle-free, which is a big plus for our small but busy team. Review collected by and hosted on G2.com.

The biggest gap is around advanced reporting and customization. For client updates and internal compliance, we sometimes need more tailored dashboards or export options. Right now, the reporting is functional but basic, so we end up manually adjusting data for stakeholder presentations. Review collected by and hosted on G2.com.

It is its simplicity and focus on relationships: it is very intuitive (spreadsheet-like) and allows you to organize contacts and track them quickly without complications.

Additionally, it automates tasks such as tracking and enriching contacts, which saves time and improves daily management. Review collected by and hosted on G2.com.

What I don't like about Folk CRM is that it has limited advanced features: little analysis, fewer integrations, and it falls short for larger teams. Review collected by and hosted on G2.com.

Folk is truly one of the easiest and most valuable tools I have encountered in my sales career. What makes it stand out? The 1-click LI integration seamlessly pulls in accurate data, which has significantly enhanced my outreach efforts. I can then sequence prospects directly within either the web or desktop app, making it feel as though I have a dedicated enrichment and sales prospecting partner working in the background to support my side hustles. Review collected by and hosted on G2.com.

The main drawback I find with folk is the absence of a mobile app. While this is understandable considering LinkedIn's user experience, I still wish there were a much more advanced version available. Review collected by and hosted on G2.com.

Very easy to use and intuitive. The one-click enrichment feature is amazing for instantly adding pertinent data to my contacts. I like that I'm able to organize my contacts into different groups and categories. It also makes it easy to stay on top of follow-ups without things slipping through the cracks. Review collected by and hosted on G2.com.

It may be a bit limited in terms of deeper features and customization compared to more advanced CRMs. For my purposes, it has more than enough features to satisfy my requirements. Review collected by and hosted on G2.com.

Folk is very easy to set up and use. The integration with LinkedIn to import and enrich contacts is great! Customer support is incredible: they reply within seconds and are very friendly and solution-oriented. Thanks! Review collected by and hosted on G2.com.

For now, there isn’t much to say—I’m only just starting my journey ;) Review collected by and hosted on G2.com.

The enrichment and AI capabilities are top of mind. Email validation and enrichment is a real chore. Hunter.io and other tools can be helpful...sure. But Folk CRM makes it possible to just click a button and MAGIC, emails are enriched. I'm saving money and spending time and energy. Most importantly, I can segment my emails faster and get to the parts of the work that require the most creative energy: strategy, messaging, and content. Review collected by and hosted on G2.com.

I've used a lot of CRMs – all of them, almost. I don't have any real dislikes with Folk. That's what I like about it so much. Review collected by and hosted on G2.com.

folk is great for our small team. We have the funcitonality we need without extras that we don't need. The email campaign capabilities are affordable and provide great insights to make data-driven decisions. Learning how to use it was easy and integration with email and LinkedIn have saved me somuch time! I use it every day and it keeps me organized and makes it easy to answer pipeline related questions. Review collected by and hosted on G2.com.

One of my future wishes for folk would be the ability to add contacts mid email campaign. Review collected by and hosted on G2.com.