FMX Reviews & Product Details

FMX is a Computerized Maintenance Management System (CMMS) that allows organizations to increase operational efficiency and leverage data to justify additional resources. One of the most significant problems plaguing facility leaders is a lack of actionable, insightful information. To solve that problem, FMX brings together asset management, work order and preventive maintenance management, capital planning, and event management to give you the information and data you need to advocate for your team, the department, and the funding required to do your jobs well. At the use case level, this looks like: Asset management: Add all equipment and assets to FMX to digitize your data. Record information such as asset location, condition, cost, expected lifespan, and any other information you want to add. Store all documents, images, and videos to ensure all equipment information is easy to find in one place. Work order management: With intuitive, configurable work order forms, the entire organization can easily submit tickets. On the backend, Maintenance teams can quickly resolve work orders on their mobile devices from the field and add resolution information such as inventory used, time spent on the job, and additional costs. This information is rolled up to your asset and equipment data for real-time reporting. Preventive maintenance: Whether using time- or meter-based preventive maintenance, your team can set up scheduled maintenance tasks for all your equipment and assets. Add configurable, unique instruction sets to each item to simplify inspections for your team, reduce process variation, and maximize equipment lifespan. Interactive mapping: View asset location, inventory, upcoming work, events, and other points of interest on maps to visualize your organization. Plan efficient maintenance routes, quickly locate inventory, and spot event disruptions before they happen. This lets you easily plan work for your team and reduce back-and-forth trips. Capital planning and forecasting: Leveraging the asset and equipment data in FMX, gain access to a dashboard that shows the expected useful life of each asset, its expected replacement date, and its expected replacement cost. With this tool, you can see expected capital expenditure costs by years, make adjustments to accommodate scenario planning, and add funding sources to identify which years may be over or under-budgeted. Rental and reservation management: Allow your community and staff to reserve rooms or entire buildings within your organization. Ensure all departments know event needs and streamline communication in one system. Process payments through FMX and drive additional revenue for your organization. FMX eliminates tedious tasks from your team’s plate and allows them to focus their time on their areas of expertise. On top of this, FMX stores the data necessary for your team to prioritize work, justify additional resources, and showcase their impact. An investment in FMX is an investment in operational efficiency and optimization.

Product Website

Seller

Facilities Management eXpress

Discussions

FMX Community

Languages Supported

English

Overview by

Marc Stitt

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

FMX Media

FMX Demo - Manage capital projects and extend equipment lifespan

Leverage robust dashboards to plan out various scenarios for your buildings and assets to ensure funds are allocated properly. Track equipment conditional assessments, measure remaining asset lifespan, and calculate upcoming replacement costs.

FMX Demo - Manage fixed assets and inventory

Track asset condition, measure remaining lifespan, and calculate upcoming replacement costs and accounting. Monitor status, condition, and fixed asset utilization to manage the asset lifecycle.

FMX Demo - View assets, maintenance tasks, and events on a map

View upcoming work orders, preventive maintenance, and events to efficiently plan technician routes. Quickly search, filter, and locate assets on a map. View a map of all upcoming events in your organization.

Configure your work order form to meet the needs of your organization and track all reactive work in a single system.

FMX Demo - Manage preventive maintenance tasks

Schedule time- or meter-based maintenance activities on a central calendar and get notified of upcoming tasks.

FMX Demo - Manage internal and community events

Empower community members and staff to schedule, modify, or cancel a booking on their own. Communicate event details with requesters directly in the system. Manage invoices, outstanding balances, and payment collection.

Check out FMX's most powerful products and features in our comprehensive product tour.

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Brett P.

Director of Operations

Mid-Market (51-1000 emp.)

3/6/2025

"Started Strong but Waning"

3/5

What do you like best about FMX?

FMX was very easy to implement and the process was quite quick compared to some other software platforms. Early in our use the customer support team was fantastic and really worked with us to tailor the system for our needs. We really like that we can funnel reactive maintenance, tech requests, preventative maintenance and a central calendar system into one site. It is very simple for our staff to learn and use and they do so daily. The equipment function has really allowed us to have build histories for what was done when which really helps with troubleshooting and future planning. The PM section has allowed us to easily develop a very robust and comprehensive planned maintenance approach. Review collected by and hosted on G2.com.

What do you dislike about FMX?

Early on in our relationship, FMX felt like an attentive partner and was very open to suggestions and product development. We also had someone assigned to us who made regular checks to see what we needed or to get feedback. But, as with many software companies, apparently the growth of the product has not been met with growth in customer support or attention. Suggestions for improvement are generally met the "black hole" treatment. Nobody ever proactively contacts us. Improvements suggested several years ago and were promised to be delivered over a year ago still don't exist. Every time I contact someone, I seem to have a different rep who is servicing my needs. It felt like a young and energetic Dude Solutions when I first started with FMX but is degrading into a "Brightly" lack-of-attention and seeming care for the client needs. Probably the significant price increase or inevitable buyout will be soon to follow. Sad.... Review collected by and hosted on G2.com.

Eric G.

Procurement, Records and Asset Manager and Open Records Officer

Mid-Market (51-1000 emp.)

3/6/2025

"FMX features a user-friendly design, a helpful calendar screen, and responsive support"

5/5

What do you like best about FMX?

FMX's interface is highly intuitive, making it accessible for both experienced and new users. The system is highly customizable. The clean design and user-friendly navigation ensure that users can quickly learn who to utilize all the features. The Calendar screen is particularly valuable, offering an easy-to read overview of schedules and availability with just a quick glance. FMS offers a range of support options including phone and email support. The support team is responsive and knowledgeable, providing quick resolutions to any issues. Review collected by and hosted on G2.com.

What do you dislike about FMX?

I have not found anything that I dislike about the system. Review collected by and hosted on G2.com.

Brandi S.

Office Manager

Mid-Market (51-1000 emp.)

11/14/2024

"FMX Brought us out of the dark ages and made us completely paperless."

4.5/5

What do you like best about FMX?

The paperless work order system and ease of entering work orders. The ability for our Technicians to see their work orders in real time and prioritize them and streamline the finalizing process. Review collected by and hosted on G2.com.

What do you dislike about FMX?

I feel the reports do not detail out all the info we are looking for but I am sure each organization is different with what info they need. We are unique in the fact that we have so many purchases and transactions that need to be loaded. The ability to add a credit invoice would be helpful as we sometimes to make returns and want the cost figures correct on the work orders. Review collected by and hosted on G2.com.

John S.

Assistant Facility Director

Mid-Market (51-1000 emp.)

12/2/2024

"FMX is a useful, web-based MMS that has useful standard and customizable features."

5/5

What do you like best about FMX?

FMX benefits include: Web-based, search filters on home screens, custome fields. It is easy to seach for past or present requests. I am able to customize portoions of the system to include fields that are specific to our organization. The staff have been very knowledgable about the abilities and limitaitons of their product. If I were given the opportunity to choose a MSS again, it would be very dificult to persuade me to choose something other than FMX. Changing over to FMX was a good experience, and the FMX team were major contributors to the success. Review collected by and hosted on G2.com.

What do you dislike about FMX?

There are some features that I have used on other platforms that would be nice to implement in FMX. I would like to track purchases and labor hours seperatly from a responce, or have a dedicated messaging feature and have responces be strictly for logging KPI seperating them from messaging. Another thing that would be nice in the maintenance requests is to activate a customized alert to notify on specific dates and times that is not associated with a due date. The work around on these two items are a little cumbersome but not a deal breaker. Review collected by and hosted on G2.com.

Brian L.

Director of Facilities and Operations

Mid-Market (51-1000 emp.)

11/13/2024

"Work Flow and Scheduling management needs SOLVED with FMX!!!"

5/5

What do you like best about FMX?

We’ve been using FMX Work Management Solution for over four years, and it has transformed our entire approach to maintenance and facility management. The platform is incredibly user-friendly and flexible, adapting seamlessly to our needs. Scheduling preventive maintenance tasks, tracking work orders, and managing our assets has never been easier. FMX's real-time reporting and analytics give us valuable insights into our operations, allowing us to make data-driven decisions that have boosted our team's productivity and efficiency.

One of the standout features is the level of customization FMX offers. We can tailor the system to align perfectly with our workflows, which has streamlined communication and improved coordination across departments. Our technicians appreciate the mobile-friendly design, which lets them access work orders and update statuses directly from the field.

The customer support from FMX has been exceptional, with quick response times and knowledgeable staff who genuinely care about helping us get the most out of the platform. Thanks to FMX, we've been able to reduce downtime, cut costs, and maintain a smoother, more organized workflow.

FMX Work Management Solution is a game-changer for anyone looking to elevate their maintenance and facility management processes. Highly recommended!

Brian Leonard

Three Rivers Community Schools

Three RIvers, Michigan Review collected by and hosted on G2.com.

What do you dislike about FMX?

The implementation process could benefit from additional flexible customer support options as an added feature. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/14/2024

"Valuable system, but not perfect ...neither are we:)"

4/5

What do you like best about FMX?

I appreciate the comprehensive nature of FMX. There is a lot packed into the base package and can be enhanced with additional module at a cost. Review collected by and hosted on G2.com.

What do you dislike about FMX?

While doing many things, there are opportunities to have more feature rich modules. In particular, the technology and maintenance requests. I have given suggestions and requests, but they just go on a list. As a tech director, I left a solid helpdesk software application to adopt FMX since it was a part of the suite and we wanted to minimize the number of systems for our employees. It was taking a step or two backwards. The speed of FMX could be improved as well. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Enterprise (> 1000 emp.)

8/31/2025

"FMX is a great product"

5/5

What do you like best about FMX?

We like using FMX for all our facility information. It has been a very effective tool for our staff to log facility tickets. Great trending tool as well. Review collected by and hosted on G2.com.

What do you dislike about FMX?

We are currently not experiencing any issues with FMX at this time. Review collected by and hosted on G2.com.

Calvin C.

Facility Director

Small-Business (50 or fewer emp.)

3/6/2025

"Hillcrest FMX experience"

5/5

What do you like best about FMX?

The software has been extremely helpful with ability to manage our church assets and maintenance request in a timely manner Review collected by and hosted on G2.com.

What do you dislike about FMX?

It takes time to keep on top of the input of data, which is a management issue on my part. Review collected by and hosted on G2.com.

Gwyn B.

Administrative Assistant to the Maintenance department

Mid-Market (51-1000 emp.)

3/11/2025

"Wonderful Software Program, very user friendly"

5/5

What do you like best about FMX?

It is very easy to get started and once everything is input, it is very easy to use. Everything is within reach, quickly. Review collected by and hosted on G2.com.

What do you dislike about FMX?

The cost, unfortunately it is very expensive. Review collected by and hosted on G2.com.

Patrick C.

Central Building Operations

Mid-Market (51-1000 emp.)

11/14/2024

"FMX Solutions and Support"

5/5

What do you like best about FMX?

We have their Maintenance and Scheduling modules for our 8 locations, and we could not be more impressed with the process of designing workflows, disciplined communication, and support. FMX staff has bent over backward to help us set up and improve our solutions. Their support team and account managers are always available to help us work through issues and provide clarity on potential workflow improvements and training. I have been in the corporate world for over 50 years, and without a doubt, FMX support is the most professional and exceptionally responsive I have ever dealt with. You can not go wrong with their offerings. Review collected by and hosted on G2.com.

What do you dislike about FMX?

It might sound contrived, but I can't offer anything. Review collected by and hosted on G2.com.