FluentStream Technologies Pros and Cons

As a call center we desire unlimited calling with call recording, whisper coach, barge in etc. This system provides everything that we were looking for at an excellent price per extension. We are able to purchase DID numbers directly from the web portal and assign function codes for agents to change their caller ID on the fly. The reporting options are pretty robust, even if most are designed for an inbound queue situation (we're primarily outbound). Review collected by and hosted on G2.com.

As inherent with and SAAS downtime can be a bummer. To be fair they have been very quick to respond to any outages and we have had only a few instances where the impact was more than a slow down of the interface.. i.e. VOIP calls not connecting for an hour or two... this is over the course of at least 3 years. Review collected by and hosted on G2.com.

The Customer Service team was very helpful in guiding us through the new transition process and answered all of our many questions. They went above and beyond to make sure we were satisfied and followed up each time. Review collected by and hosted on G2.com.

I did not dislike anything from FluentStream. Review collected by and hosted on G2.com.