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FluentCRM Reviews & Product Details

Darío M.
DM
Certified YNAB Personal Finances Coach
Professional Training & Coaching
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about FluentCRM?

FluentCRM comes packed with all the features that a good CRM must have and many more. It's easy to configure and integrates well with WordPress. Even the free product is quite useful, but I would suggest anyone consider the Pro version. Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

While you can use FluentCRM for free, many of the good features are on the Pro (paid) version. That's normal, but I found it quite limiting. I wish they allowed more liberty for free users to benefit from the power it conveys. Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

There are many CRM solutions for WordPress. I evaluated a number of those, including Jetpack CRM, Hubspot, Zoho/Contact Form, and others. FluentCRM was my choice because it aligned better with my workflow and allowed me to have a solution up and running very easily and with little tinkering. I knew upfront that I was going to use a paid solution, so I also considered the pricing of all the options I tried. So FluentCRM came on top in that field too. After one year of using FluentCRM I am still amazed on how versatile and useful this software is for my use case. For context, I run a personal coaching service. Review collected by and hosted on G2.com.

FluentCRM Overview

What is FluentCRM?

FluentCRM is an Email Marketing Automation and CRM Plugin for WordPress. It offers features like lead capturing, contact storing, contact segmentation, email marketing, and marketing automation with granular reporting and analytics.

FluentCRM Details
Languages Supported
English, French, Japanese, Russian, Spanish
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Product Description

FluentCRM is an Email Marketing Automation and CRM Plugin for WordPress. It offers features like lead capturing, contact storing, contact segmentation, email marketing, and marketing automation with granular reporting and analytics.


Seller Details
Year Founded
2007
HQ Location
Sunnyvale, US
Twitter
@fluentsoftinc
107 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®

Nazir H.
NH
Overview Provided by:
Digital Marketing Specialist

Recent FluentCRM Reviews

Lucas H.
LH
Lucas H.Small-Business (50 or fewer emp.)
4.0 out of 5
"Unique value in WordPress email services. Most of it works most of the time."
We appreciate being able to manage our email campaigns and lists from the dashboard and--more importantly--integrating signups with user account ma...
Nikunj C.
NC
Nikunj C.Small-Business (50 or fewer emp.)
4.5 out of 5
"Self Hosted Email Marketing for WordPress"
1. Self Hosting Email Marketing 2. Privacy of your list is mained on your hosting 3. Automation is far better that other platforms
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Most Affordable CRM for your WordPress site"
It has tons of features that allow us to plan email campaigns, schedule autoresponder emails, and manage our contacts in one place.
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FluentCRM Media

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14 out of 15 Total Reviews for FluentCRM

4.6 out of 5
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14 out of 15 Total Reviews for FluentCRM
4.6 out of 5
14 out of 15 Total Reviews for FluentCRM
4.6 out of 5

FluentCRM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FluentCRMQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Lucas H.
LH
Project Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about FluentCRM?

We appreciate being able to manage our email campaigns and lists from the dashboard and--more importantly--integrating signups with user account management. The automations are pretty good. Email sending is reliable. Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

The block editor is very limited. Even though we've been using the Fluent system for nearly a year, I don't really understand it very well--I'd call the user experience less than frictionless. We've had an issue where Unsubscribe didn't work for our users--may have been a problem with how we set up the list. I think that's sorted.

Perhaps the worst issue is that there is no autosave for the email editor. I've lost work several times because of this. Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

We use FluentCRM to hook into WordPress account management and maintain email lists. Review collected by and hosted on G2.com.

Nikunj C.
NC
Digital Marketing Consultant
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about FluentCRM?

1. Self Hosting Email Marketing

2. Privacy of your list is mained on your hosting

3. Automation is far better that other platforms Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

1. It is self hosted so you have to maintain your own backup Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

1. Email Marketing and Email Automation of List Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about FluentCRM?

It has tons of features that allow us to plan email campaigns, schedule autoresponder emails, and manage our contacts in one place. Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

The integration between their Fluent products is not so smooth. For instance, when you connect FluentCRM with FluentSupport, the data is not fully synced, such as the contact's name. If you end up changing the name on Fluent Support, it will not reflect in Fluent CRM Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

It helps us to manage email contacts within WordPress.

It saves us from the hassle of using separate email marketing tool like Mailchimp or Brevo.

Includes scope for syncing users between WordPress and FluentCRM Review collected by and hosted on G2.com.

Jennie V.
JV
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about FluentCRM?

This application ensures the leads are tapped and converted with the minimum hassle of going through the filtration process and keeps the business on track. Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

Unnecessary repetition of the lead being entered for other services and upselling. There should be an option to review the calls and connections accurately so as not to make the business calls offensive Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

The tool has been beneficial in keeping track of the lead details and services rendered based on customers' queries and needs. It also configures well with extensions that help in keeping tabs on the activities performed on each lead. So notification-related activities are received in your business emails without missing the upcoming essential tasks. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about FluentCRM?

1) Contact Management: FluentCRM allows me to manage all my customer data in a central location. It's easy to categorize these emails and segment them for future needs.

2) Email Marketing: FluentCRM includes a powerful email marketing platform that allows you to send newsletters and automation sequences. The workflow builder is quite handy.

3) Custom Fields: FluentCRM allows you to create custom fields for your contact records, so you can capture and store any additional information that you need. Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

1) PRO gateway: So many useful features are gated to be available only in the PRO version of FluentCRM

2) Extending use cases: The filters and actions available are limited and make it difficult to extend for custom requirements. Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

1) Customer & Leads Management to handle their email subscriptions & bounce handling

2) One solution to handle all email marketing campaigns

3) Email automation could be done at scale Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about FluentCRM?

Fluent CRM offers complete control of your list. In addition, the team at Fluent listens to its customers and incorporates their ideas. What other CRM even considers listening to its users? Exactly! Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

The FluentCRM team is so focused on improving the current platform that it's sometimes a challenge to keep up with all the changes and improvements to the current system. Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

Fluent CRM allows me to use the CRM on multiple websites and funnel all of my leads into the same platform. The platform is setup to allow you to use the SMTP of your choice. Review collected by and hosted on G2.com.

Seda G.
SG
Kıdemli Öğrenci Operasyonları Uzmanı
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FluentCRM?

We are very pleased that it has facilitated our customer follow-up processes. In addition, we can manage all processes easily and easily on user screens, and we can make changes whenever we want. Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

It would be better if the prices were more affordable. Other than that there is no problem. It would be nice if the prices were cheaper. Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

Our customer follow-up processes have become easier. We can access our data from anywhere with internet. If the prices are more affordable, it will be just right. Review collected by and hosted on G2.com.

Varsha R.
VR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FluentCRM?

After using FluentCRM, my lead capturing & managing part became very easy because it will help me to put reminders, task and is easy to track Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

While using so many filters sometimes it will take some more time tp process Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

Easy to capture leads from different marketing sources and having very detailed documents of API Review collected by and hosted on G2.com.

Andrew B.
AB
Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about FluentCRM?

The software is so fast and easy to use. I used to use Active Campaign - which was so slow and cost me a lot of time. It's also very affordable for sending newsletters when you integrate it with Amazon SES — the savings could knock you off your seat! Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

I would like it if there was a click-to-call dialer. But that's more of a wish than a complaint. It would be great if there were a few more options - with the Gutenberg blocks - when it comes to constructing emails. However, I love how the email designer works, because I can copy blog posts from WordPress straight into the newsletter creator. Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

Helps me send a regular newsletter to people. Helps me automate the delivery of lead magnets to leads. It also helps me be more productive, as I'm not wasting time, waiting for the system to load. Review collected by and hosted on G2.com.

FZ
Senior Data Governance Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FluentCRM?

Easy to setup, user friendly, good cost packages for consumers. Review collected by and hosted on G2.com.

What do you dislike about FluentCRM?

Could have more settings customisation for its users Review collected by and hosted on G2.com.

What problems is FluentCRM solving and how is that benefiting you?

CRM manual workload and reducing turnaround times Review collected by and hosted on G2.com.