# Flexport Reviews **Vendor:** Flexport **Category:** [Inventory Control Software](https://www.g2.com/categories/inventory-control-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 17 ## About Flexport Take control of your supply chain with Flexport. Accelerate performance and growth for your entire supply chain. Ship to and from anywhere. Track everything. Collaborate with everyone. See what happens when data drives your decisions. Simplify everything, all in one place. The Flexport Platform is your supply chain source of truth. Automate orders. Onboard suppliers. Book logistics. Track cargo—even if other partners handle it. A single dashboard speeds workflows and surfaces insights. Ship, track, and scale in just a few clicks. With logistics partners in more than 80 countries, companies of any size can transport goods to and from more places with greater ease and agility. -80+ countries with Flexport Platform users -265K+ shipping docs digitized for speed and accuracy -4.8M+ milestones tracked annually for greater shipment visibility See Why 10,000+ companies choose Flexport. We digitize logistics. Think of what you could achieve with your supply chain in one view? At Georgia-Pacific, replacing thousands of email updates and attachments with a single view led to 100% on-time customs filings. That means faster arrivals and lower landed costs. Now, they extend the same visibility to their own customers. Seeing really is achieving. ## Flexport Pros & Cons **What users dislike:** - Users face **billing issues** with Flexport, experiencing unexpected charges and difficulty in account closure, leading to frustration. (1 reviews) - Users lament the **high costs** associated with Flexport, experiencing unexpected charges that seem excessive and unjust. (1 reviews) - Users are frustrated by **hidden fees** that increase costs unexpectedly and complicate account management with unresolved charges. (1 reviews) - Users express frustration over the **high fees** imposed by Flexport, feeling trapped by sudden charges and poor service. (1 reviews) - Users criticize the **inventory management issues** with Flexport, facing unexpected charges and difficulties in account resolution. (1 reviews) - Issue Resolution (1 reviews) - Payment Issues (1 reviews) - Shipping Issues (1 reviews) ## Flexport Reviews ### 1. Easy Shopify & Amazon Integration with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vallinayagam G. | Customer Delight Executive, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Flexport?** Easy to use and intrgrating shopfiy and amazon is easy and works great. Moreover reaching support is very easy and they are very responsive. **What do you dislike about Flexport?** We are unable to choose the carrier or prefer the carrier. **What problems is Flexport solving and how is that benefiting you?** Our main inventory is flexport and our orders are processing via flexport. Based on the stock availability we will map the amazon orders as well. ### 2. Increased charges 5000% Do not let you close your account but continue to charge **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Flexport?** There is nothing to like about this company. **What do you dislike about Flexport?** They’ve suddenly added a $500 minimum charge and say it’s going up to $5,000. When I asked for my stock back, they claimed they couldn’t ship to Canada — just a stall and kept billing me. I moved my inventory, but they still won’t close my account or ticket, leaving me stuck with more $500 charges. This is outright theft. **What problems is Flexport solving and how is that benefiting you?** Situation: Shopify fulfillment sends all of your inventory to Flexport. You did not choose them. At this time there is no minimum charge and no minimum of any kind so you go along with it. You see a notice that they are increasing it to a $500 minimum charge and shortly it will be $5000. You ask them to send you back your inventory. Even though they send your orders to Canada they suddenly cannot send your inventory back to Canada. It's a delay tactic so that you cannot close your account and they charge you the $500. You find another place to send it and remove the inventory. Now you ask for a refund of the unauthorized charge and they open a ticket and tell you you cannot close your account with an open ticket. Guess what? They will charge you the $500 again if your account is still open! So now you ask to close the ticket rather than risk them stealing another $500 (remember I have no inventory there now). They now say they cannot close your account OR close the ticket or delete it. So they are absolutely just doing everything possible to steal from you and prevent you from closing the account. This is SO WRONG. Absolute theft but I am too small to take them to court and they know it. ### 3. Fast and reliable way to manage your logistics **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo B. | Administrative manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Flexport?** What I liked the best about Flexport is the way their interface helps you to use their services. Flexport has a dashboard that makes it really easy to understand how to track your containers or your goods from the beginning to the end. Supply chain can be tricky but Felxport gives you insights on how to be more cost-efficient. **What do you dislike about Flexport?** What I dislike the most about Flexport is their customer service, there were times that they couldn't help me with some of my queries and there were sometimes more than 2 people involved which makes it difficult to understand to whom you have to communicate. **Recommendations to others considering Flexport:** Make sure to see if Flexport can provide you with the services you really need and always check for similar companies that provide these services so you can make a good decision. **What problems is Flexport solving and how is that benefiting you?** Flexport helped me to ship products from china to the USA in a really organized way. The platform helps you visualize all the products or SKUs you are transporting and also gives you a lot of alternatives to transport your goods. ### 4. Avoid at all costs. Seriously. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Flexport?** Price. They pull you in with low pricing, but don't fall for it. **What do you dislike about Flexport?** Everything. They are a disingenuous (at best), incompetent company. Really, just avoid them. **Recommendations to others considering Flexport:** Search for another reputable forwarder, there are many. **What problems is Flexport solving and how is that benefiting you?** Supposedly technologically advanced, but they're just horrible. From missed sailings to start to delayed pickups resulting in drayage charges. You do not want to deal with Flexport. Ignore me and you'll wish you listened. ### 5. Flexport for Customs and end-to-end Import Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2021 **Describe the project or task Flexport helped with:** Flexport manages our company's Customs Clearance services for imported tissue goods and handles end-to-end visibility tracking for shipments **What do you like best about Flexport?** The Flexport portal is very rich with real-time data tracking and using API connections with steamship lines and terminal operators globally to produce real-time status. The collaborative portal eliminates phone calls and improves response times to all related parties within the supply chain **What do you dislike about Flexport?** None. The portal is very comprehensive and using machine learning and AI to manage the process. Flexport continues enhancing its portal **What problems is Flexport solving and how is that benefiting you?** Lack of visibility during import process throughout sea voyage, terminal operations, customs clearance and exam, and drayage moves from terminal to warehouse. Flexport provides end-to-end visibility tracking to all parties within our supply network ### 6. Great Technology **Rating:** 3.5/5.0 stars **Reviewed by:** Rusty J. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Flexport?** Technology, Online presence, All required information at your fingertips. **What do you dislike about Flexport?** Payment terms, fees, repeat commodity code questions **What problems is Flexport solving and how is that benefiting you?** Knowing where each container is, passing timely information on to customers ### 7. Great transportation solution for small businesses who export goods. Great customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **Describe the project or task Flexport helped with:** Booking shipments from factories in China to ship to warehouse in Denver. **What do you like best about Flexport?** Super user friendly, great visibility into shipments and great customer service. Having a dedicated team for our account is wonderful because we can get questions answered very quickly and the team is super responsive. The quote functionality is also great because we can get a firm quote to help when pricing our products that includes a “landed” cost, and can also turn that quote into a shipment with the click of a button. **What do you dislike about Flexport?** A little more expensive than other services used, but I don’t have complaints about the portal/ website itself. **Recommendations to others considering Flexport:** A little pricey but worth it due to ease of use, visibility to ocean freight shipments and excellent customer service **What problems is Flexport solving and how is that benefiting you?** Need a place to schedule freight shipments for product. It also allows us to have visibility into those shipments. We can see when it leaves the port in China, how long it’s on the water, and when it arrives to both the port and our warehouse ( or in some cases our customers). ### 8. Supply Chain & Logistics Director **Rating:** 5.0/5.0 stars **Reviewed by:** Sal A. | Director of Supply Chain & Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2020 **Describe the project or task Flexport helped with:** Start-ups don't have the luxury of large, dedicated teams to manage logistics. We needed an end-to-end sollution that could streamline communication and workflows - effectively outsourcing freight management - so we could focus resources on business growth and optimization. Flexport did just that. **What do you like best about Flexport?** When shipping to and from multiple locations around the world, communication is critical. Flexport's portal ties and consolidates quotations, approvals, documents, tracking, invoicing, and single-contact communication within a specific shipment ID - incredibly simple and clear. Flexport's level of responsiveness and willingness to help during exploratory, trial and on-going business phases has been consistently excellent. **What do you dislike about Flexport?** There isn't much really. Shipping into new countries needs to be planned well in advance to allow for setup (as expected). For the most part it's pretty straightforward and other times a little slower likely due to these being new markets for Flexport. As Flexport grows that will continually improve with experience. **Recommendations to others considering Flexport:** Flexport was competitive - but savings are even more impactful when you weigh the value of the strain they remove from your resources involved with your freight movements. **What problems is Flexport solving and how is that benefiting you?** Communication and tracking was difficult to manage before Flexport. Understanding where our global shipments are at a glance was not easy. Resources were being stretched to bridge communication gaps, decipher invoices, and understanding what shipment an email was referring to wasn't always easy. Flexport solved these problems, allowing us to move focus back where it was needed more. ### 9. Great for every level of entrepreneur **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel K. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2019 **Describe the project or task Flexport helped with:** Our company used flexport multiple times a week to ship products from China to the USA. **What do you like best about Flexport?** they are extremely helpful and knowledgeable and willing to communicate with you and explain what you don't know. I was through in the mix without any training in this department, and Flexport has been exceptionally patient and informative in their responses. **What do you dislike about Flexport?** There's not too much to dislike. It's another level of communication, so another opportunity for misunderstanding. But such is every partnership. **Recommendations to others considering Flexport:** Use flexport. It's well worth it. **What problems is Flexport solving and how is that benefiting you?** Flexport has helped us realize which HTS codes we should be using and the trends and terrifs we need to keep at the front of mind. These are things our business never use to pay attention too, and we now see that we were spending upwards of 75% extra on some products and had no idea. We thought a product line was profitable, but it wasn't. We wouldn' have known how to fix that without their help ### 10. Fast and Great Services **Rating:** 5.0/5.0 stars **Reviewed by:** Ivor C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **Describe the project or task Flexport helped with:** Shipping 500 + containers from Asia to US **What do you like best about Flexport?** Very easy to get access all the information in real-time from the portal website. Different kind of Built-in KPI reports and easy to analysis **What do you dislike about Flexport?** Everything is smooth and they are keep improve and expand the extra services like warehouse and consolidation services in Asia. **What problems is Flexport solving and how is that benefiting you?** Efficient and gracious customer service for Asia shipments arrangement ### 11. Freight Forwarding finally in the 21st Century **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2020 **Describe the project or task Flexport helped with:** In transit inventory reporting **What do you like best about Flexport?** Easy online booking process for the shipper/ supplier and no delays once bookings are requested from the supplier. **What do you dislike about Flexport?** So far there seems to be nothing to dislike. **What problems is Flexport solving and how is that benefiting you?** The constant delays after the shipper would request a booking. Being able to easily pull inventory reports down to SKU levels of in transit cargo. ### 12. Amazing portal - one stop shop for imports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2019 **Describe the project or task Flexport helped with:** Importing 200+ containers a year. **What do you like best about Flexport?** Their portal is what sets them apart from their competitors. No portal comes close in terms of functionality and ease of use. **What do you dislike about Flexport?** It can be slightly more expensive than its competitors but the value it offers offsets the price difference. **Recommendations to others considering Flexport:** If your budget allows, I would definitely recommend Flexport to anyone looking for a freight forwarder. **What problems is Flexport solving and how is that benefiting you?** We are able to more efficiently organize our shipments and the information is available to everyone in our team ### 13. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2019 **Describe the project or task Flexport helped with:** Best service and support **What do you like best about Flexport?** I can track shipments real-time and it's very supportive **What do you dislike about Flexport?** Sometimes hard to talk to the representative. **Recommendations to others considering Flexport:** I highly recommend this company!! It's the best service ever! **What problems is Flexport solving and how is that benefiting you?** If we have late shipments then they try their best to come up with the solution ### 14. "Flexport Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Diamond S. | Truck Driver, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Flexport?** Flexport has a simple and instinctive dashboard. It empowers speed of conveyance and steady correspondence between our group. Realizing that I can connect with anybody all through my transportation procedure is very consoling. **What do you dislike about Flexport?** Administration can be costly however the convenience and furthermore the correspondence makes the cost justified, despite all the trouble. **Recommendations to others considering Flexport:** I recommend Flexport to any who wishes to streamline and coordinate shipment processes. **What problems is Flexport solving and how is that benefiting you?** My delivery needs are presently streamlined and I can loosen up realizing that everything is in one spot and that on the off chance that anything comes up, I can contact they bolster group immediately. ### 15. Great Service and Response Times **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Flexport?** They are easy to work with. Great communication. Easy quotes. **What do you dislike about Flexport?** Service can be expensive but it’s all inclusive. **What problems is Flexport solving and how is that benefiting you?** They are our number one freight forwarder for China Imports. They handle door to port to port to door. They do it all. ### 16. An awesome platform with a committed team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Flexport?** The simple interface and access to a dedicated team. Knowing that I can reach out to anyone throughout my shipping process is very re-assuring. **What do you dislike about Flexport?** As a rapidly growing service, they seem to have a few growing pains. But all in all, things seem to be very smooth. **Recommendations to others considering Flexport:** In the outdated world of overseas logistics, Flexport is a breath of fresh air. **What problems is Flexport solving and how is that benefiting you?** My shipping needs are now streamlined and I can relax knowing that everything is in one place and that if anything comes up, I can contact someone right away. ### 17. Flexport has given me a great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Flexport?** The dashboard, speed of delivery and constant communication between myself and every on their team. **What do you dislike about Flexport?** Cost of shipping quote is at times higher than others, but the ease of use and also the communication makes the cost worth it depending on what and where you are shipping. **What problems is Flexport solving and how is that benefiting you?** Instead of shipping from China with a Freight Forwarder, I am able to coordinate my shipments through them and the ease of knowing where my shipment is, is great! ## Flexport Discussions - [What is freight forwarding Flexport?](https://www.g2.com/discussions/what-is-freight-forwarding-flexport) - 1 comment, 1 upvote - [Why do you want to work at Flexport?](https://www.g2.com/discussions/why-do-you-want-to-work-at-flexport) - 1 comment, 1 upvote - [View Flexport pricing details and edition comparison](https://www.g2.com/products/flexport/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+09%3A45%3A17+-0500&secure%5Bsession_id%5D=d0923fe7-ffc8-463b-b299-66644b0a9733&secure%5Btoken%5D=c4237c97b4e3a98e795f868bde19b51ba869e5445c4e9818b480c74638f06329&format=llm_user) ## Flexport Integrations - [Shopify](https://www.g2.com/products/shopify/reviews) ## Flexport Features **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking **Logistics** - Cross Docking - Receiving - Pick & Pack **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Analytics** - Worker performance - Error Tracking - Procurement analytics **Inventory Management** - Customer Portal - Cycle Counting **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top Flexport Alternatives - [ShipBob](https://www.g2.com/products/shipbob/reviews) - 3.7/5.0 (117 reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 4.0/5.0 (3,719 reviews) - [Xero](https://www.g2.com/products/xero/reviews) - 4.4/5.0 (1,567 reviews)