Top Rated Flex Alternatives
Although the program is just starting in my company, I like the upgraded differences I see already. The integration of Flex with some programs we are already using is bound to prove useful and hopefully make my job safer for everyone. Review collected by and hosted on G2.com.
As any new program comes into play, the first few times takes a lot of adjustment. I only have concerns about the massive amount of options Flex offers. Sometimes too much can be bad, although I don't believe it will be the case here, I still worry we may get lost within. Review collected by and hosted on G2.com.
26 out of 27 Total Reviews for Flex
Overall Review Sentiment for Flex
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Best attributes: Ability to integrate with numerous other applications, customizable to agency needs, reliable uptime, support Review collected by and hosted on G2.com.
Only dislike is the Interface. Feels a little antiquated, but this is changing in next release. Review collected by and hosted on G2.com.
I love how all of the shortcuts, how user friendly it is and that it links with surrounding agency users for best response Review collected by and hosted on G2.com.
I do not dislike it, it was a total upgrade from the former CAD used Review collected by and hosted on G2.com.
Spillman Flex is easy to use and to teach someone to use. I like that I can change the font style and size and also the colors on my screen. I can also move the screens around. I like being able to turn a traffic stop into a traffic call and to be able to put more than one officer on the same traffic stop. Review collected by and hosted on G2.com.
Sometimes it freezes or runs slow and upgrades often seem to take longer than expected. Review collected by and hosted on G2.com.
I like that the interface is visual & not a drastic change from the pre ious version Review collected by and hosted on G2.com.
The appearance has softened and things aren’t as crisp and clean as they were make g it sometimes hard to determine what the icon really is Review collected by and hosted on G2.com.
As an administrator for this product for 10 years, I like that Spillman makes you feel like you are part of their family, not just a customer. They have taken the time to teach me how to fix issues I may encounter and encourage me to learn more. Every interaction I have had with a member of Spillman has been positive whether it's a member of the sales team, our account manager or support. Everyone is so friendly and willing to help. If they don't have the answer for you, they find it and get back to you quickly. Review collected by and hosted on G2.com.
I don't really have any dislikes at this point. Review collected by and hosted on G2.com.
Spillman's strongest selling point is their customer service. They assign a dedicated account manager who acts as a liaison between their company and the customer. It makes me feel as though I have a direct line to them and that they are sincerely interested in my overall satisfaction. Their product is top-notch and is incredibly stable. We've used it for over ten years and have been extremely happy with it. Review collected by and hosted on G2.com.
My only complaint would be development time for new products or product enhancements. It's a double edge sword in that their product is thoroughly tested and thought through before release, which makes it great, but it also requires a lot of time to develop. Review collected by and hosted on G2.com.
The software is modular and expandable to meet any of our needs. If we need something new out of the software, Spillman listens to their customers and builds everything around what we are wanting the software to do. Review collected by and hosted on G2.com.
The price of the modules can be a bit out of reach for immediate purchase for smaller agencies. We have to budget a year or sometimes more in advance to be able to add to the software. Review collected by and hosted on G2.com.
Modifications are easily done within the backside of Spillman. The many logs within the software make it very easy to track down issues that arise and who the user was that was responsible. Support is very helpful in diagnosing any issues that arise and they want to teach you how to fix the problem yourself instead of constantly relying on their help. Review collected by and hosted on G2.com.
I can't contact support until 10:00 am EDT. It would be nice if they would open up their support department for those customers in the Eastern time zone, so we don't have to wait a couple of hours to phone in any questions or issues that might come up. Review collected by and hosted on G2.com.
