FixMe.IT
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FixMe.IT
By Techinline
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4.7 out of 5 stars
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FixMe.IT Reviews & Product Details - Page 5

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FixMe.IT Overview

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What is FixMe.IT?

FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world. Starting at just $25 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 150 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.

FixMe.IT Details
Discussions
FixMe.IT Community
Languages Supported
English
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Product Description

FixMe.IT is a remote desktop application designed for fast and easy on-demand and unattended remote support.

How do you position yourself against your competitors?

With near-zero downtime recorded in 2022, FixMe.IT is the most reliable remote desktop solution that enables support teams to provide better, faster technical assistance at an unbeatable price.

Seller Details
Seller
Techinline
Year Founded
2007
HQ Location
Toronto
Twitter
@techinline
791 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Dan K.
DK
Overview Provided by:
Dan Kukarsky
Software Product Manager | Digital Marketing Manager at Techinline

Recent FixMe.IT Reviews

Mark M.
MM
Mark M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most cost effective remote support application I have ever used"
Easy to use, especially for the end user
Read more
Jessica K.
JK
Jessica K.Small-Business (50 or fewer emp.)
5.0 out of 5
"I use FixMe.IT every day. I can't work without it!"
I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a brow...
Read more
J.J. A.
JA
J.J. A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Best Remote Support Application!"
This app is great whether you are supporting someone for the first time or long time clients! There are several ways to use this remote support ap...
Read more

FixMe.IT Pricing

FixMe.IT subscription
Starting at $32.50
1 Seat Per Month
See FixMe.IT pricing
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

FixMe.IT Media

FixMe.IT Demo - FixMe.IT Expert App - Home Tab
FixMe.IT Expert App - Home Tab
FixMe.IT Demo - FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Demo - FixMe.IT Unattended Client List
FixMe.IT Unattended Client List
FixMe.IT Demo - FixMe.IT Client app's interface
FixMe.IT Client app - Chat window
FixMe.IT Demo - FixMe.IT Client app on start
Start FixMe.IT Client app in browser (Edge)
FixMe.IT Demo - FixMe.IT Expert app - My Account tab
FixMe.IT Expert app - My Account tab
Answer a few questions to help the FixMe.IT community
Have you used FixMe.IT before?
Yes

Video Reviews

Review by Christopher F.
FixMe.IT review by Christopher F.
Play FixMe.IT review by Christopher F.
Flexible and efficient - does everything it needs to do
Review by Marc M.
FixMe.IT review by Marc M.
Play FixMe.IT review by Marc M.
great product for support
See all video reviews

221 FixMe.IT Reviews

4.7 out of 5
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221 FixMe.IT Reviews
4.7 out of 5
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4.7 out of 5
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FixMe.IT Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FixMe.ITQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JY
IT Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

Simple to use, fast, provides a clear way to elevate. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Chat and communication are not front and center. I believe that this is an area that can be improved or highlighted. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Cost, ease, of use, security Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Mostly end user computer issues while they are remote. Review collected by and hosted on G2.com.

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JF
IT manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about FixMe.IT?

The price is reasonable. It is easy for my colleague to run it from a browser. I can install unattended access easily. it is my 2nd year to renew the software.

Thanks.

Jason Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

More and more software is implementing multi-authentication through SMS, email, or google authenticator app.

I hope Fixme.IT can follow the trend for security reasons.

Thanks.

Jason Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

SInce CoVID-19, all of my colleagues have been working from with laptops. I can use fixme.It to support them and help solve any IT related issues.

Great!

Jason Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
AN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

It's simple to use for both my end users and myself. It's helped me be more flexible with our IT resources. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

My biggest issue is sending files can be slow or tiresome without being able to batch them or send a folder. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Almost all problems can be fixed with FixMe. I've been able to save a lot of road time for our remote offices. Review collected by and hosted on G2.com.

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MM
S
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

The easy way to user to connect and provide ID. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Sometimes the program do not reconnect when computer restarts. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Company users issue that requires remote control. Review collected by and hosted on G2.com.

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BW
Owner and Operator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

The ability to setup unattended access on all necessary computers in an easy, quick process. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Not able to use on MAC computers but I know that is coming soon! Also, would like to be able to print to local printers. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Nearly every issue that I can resolve remotely, I have done using FixMe.IT. The great benefits included unattented access, easy for my clients to start a remote session. Review collected by and hosted on G2.com.

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Verified User in Outsourcing/Offshoring
AO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

FixMe is the most cost-effective tool we have ever used for remote support of windows end-users and servers. FixMe is easy for end-users to use, with built-in tools IT workers need to support them. A quick download and launch of a single file and support can see the end-users screen or show the end-user their screen. The ability to quickly and easily get access to end-users computers cuts down on the length of support calls. Our priority is getting users back to work quickly and reducing the time IT spends fixing problems. FixMe allows us to do both. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The lack of support for Linux, web browsers, and mobile platforms is the most significant disadvantage FixMe has. It would also be nice if the end-user could go to a web page and launch the application there, rather than needing to download an exe and run it. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Try it, and you likely will never go back to your old solution. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

FixMe allows us to support our at-home workers with a minimal IT staff. It also simplifies administering Windows servers and desktops. The ability to preinstall the software and access a windows computer saves us a lot of time. FixMe also allows us to share licenses between multiple IT staff; this saves us a significant amount of money for team members that don't often need to use it. Review collected by and hosted on G2.com.

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Verified User in Furniture
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about FixMe.IT?

So Simple to use. Allows me to assist all of my co-workers in a snap. I use it every day! Such a great way to provide support for my users Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

It requires user to turn on machine. Wish I could turn it on remotely but typically not an issue. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

FixMe.IT allows me to see exactly what is happening on a user's desktop and control the mouse if necessary to assist them in fixing the errors that may occur in any program. It is also a great training tool because they can also watch me fix their machine so they know how to fix it themselves the next time. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

It has the lowest lag of any remote control product I have used. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I would like to have a FixMe.IT Expert app on my iPhone so I can remote control others from my phone. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Just try it. You'll love it. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I use it every day to fix all sorts of issues with my company's laptops and servers. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

What I like best is that I am able to remote into my employee's desktops when needed to assist with any issues, especially for my employees that are WAH. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

There isn't much actually all that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Great tool to be able to remote into other desktops. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Computer Issues

Access Issues

Internet Issues

Client System Issues Review collected by and hosted on G2.com.

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Verified User in Medical Devices
AM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )
What do you like best about FixMe.IT?

Easy for non computer literate people to enable remote access Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Some security blocks access through firewalls. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Some larger organizations are not allowing any remote login other than the one they have partnered with. Review collected by and hosted on G2.com.

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Pros and Cons Details
FixMe.IT