--- title: FixMe.IT Reviews meta_title: 'FixMe.IT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how FixMe.IT works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 221 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # FixMe.IT Reviews **Vendor:** Techinline **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 221 ## About FixMe.IT FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more. ## FixMe.IT Reviews ### 1. Great Remote Software Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kady B. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about FixMe.IT?** It works and it is really easy to walk a user on how to get a session going. **What do you dislike about FixMe.IT?** That I need to have a user available, unless I install something else **What problems is FixMe.IT solving and how is that benefiting you?** Working with our remote users ### 2. Great, low-cost, powerful and feature packed Remote Support software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2018 **What do you like best about FixMe.IT?** Unattended Access: by far the most useful, flexible and fast remote access for 24X7 support. Also, Fixme.it adds and revises features over the life of the product that add value and convenience. **What do you dislike about FixMe.IT?** Forgets my login password every 6-8 logins. Would like clipboard (copy/paste) access to download/upload files and folders to remote PC instead of File Transfer feature. **What problems is FixMe.IT solving and how is that benefiting you?** Remote support on-demand for any of my customers when they help connect. Unattended Access really helps when remote client is elderly and struggles with the steps to connect on-demand access. Cost savings is significant, year after year of using your product. **Official Response from Dan Kukarsky:** > Thank you for your feedback! There are three ways you can transfer files to or from a remote computer with FixMe.IT: drag-and-drop, copy/paste and via the Send File button. Here’s a short video that demonstrates all three of these options: https://youtu.be/1qLCOUBsf5c Best, Dan | Techinline ### 3. Excellent software for a reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Ward B. | Principal, Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2017 **What do you like best about FixMe.IT?** Works well all the time. Appreciate the ability to have up to 150 unattended access connections with the account. Simple, predictable behavior. **What do you dislike about FixMe.IT?** Wish it did Mac computers, that would be a big help if they could add that feature. **Recommendations to others considering FixMe.IT:** Great solution for remote support at a reasonable price. **What problems is FixMe.IT solving and how is that benefiting you?** Allows easy, affordable remote support with our clients. ### 4. Very Useful to to help our customers fix their issues quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2018 **What do you like best about FixMe.IT?** The ability to connect to essentially anyone securely is very nice! **What do you dislike about FixMe.IT?** I dislike if I have to share with other coworkers keeping me having to wait for them to be done but that is a licensing issue more than a problem with the software. **What problems is FixMe.IT solving and how is that benefiting you?** We are helping fix non internet related computer problems. ### 5. Highly Recommend Fixme.IT for Remote solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about FixMe.IT?** How user friendly it is and how you can get extra seats for techs **What do you dislike about FixMe.IT?** No a lot to dislike about it at all. It seems to be able to do all the things we have previously done on other software and more. **Recommendations to others considering FixMe.IT:** Highly recommend this product **What problems is FixMe.IT solving and how is that benefiting you?** Computer issues for our customers ### 6. this software has given me exactly what i need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about FixMe.IT?** I like how easy it is to let clients let me log onto their computers securely with minimal software cluttering their computers. **What do you dislike about FixMe.IT?** Nothing. I've been very happy with this product. **What problems is FixMe.IT solving and how is that benefiting you?** I install custom code onto most of my client's computers as well as troubleshoot and advise about specialized software and how they use it. ### 7. A Fantastic Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about FixMe.IT?** I have been using Fixme.IT for over 5 years now and it is an essential tool for my business. My favorite feature of the product is the ability to add unattended clients to the software so that customers do not need to get a client ID for support. **What do you dislike about FixMe.IT?** There is really nothing I dislike about this product. **What problems is FixMe.IT solving and how is that benefiting you?** We solve all Computer / Networking Related issues using this product. ### 8. Solid **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about FixMe.IT?** It is easy to use for my clients. They can navigate to get their code and we are up and running. **What do you dislike about FixMe.IT?** I don't have any issues. Never had a complaint to voice **What problems is FixMe.IT solving and how is that benefiting you?** I can get in with my clients quickly and efficiently. I have been using it for several years now. My clients love it too. They know if they email me about an issue, I can log in and correct their problem in a timely manner ### 9. Excellant remote access software for Windows **Rating:** 5.0/5.0 stars **Reviewed by:** Bob G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2018 **What do you like best about FixMe.IT?** Reliable, high performance, and cost-effective Windows based remote access software I've been using without ANY downtime for several years now. **What do you dislike about FixMe.IT?** none that apply to my customer base. I don't think a Mac or Android solution is available. **What problems is FixMe.IT solving and how is that benefiting you?** I use it to log it to provide support to customers and sales leads ### 10. Great remote support software at a great price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about FixMe.IT?** Ease of setup and price were perfect for our organization **What do you dislike about FixMe.IT?** No complaints to report after 2 months of use **What problems is FixMe.IT solving and how is that benefiting you?** Software installation, basic troubleshooting ### 11. very useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about FixMe.IT?** the simplicity how to use it, connecting to a remote desktop ia a mouse click. Direct the client to the website to start a support session or easily manage unattended machines from the account console. **What do you dislike about FixMe.IT?** actually nothing concrete, FixMe.IT is lightweight and easy-to-use, packed with a full stack of powerful features I need to deliver the highest quality of remote support. **What problems is FixMe.IT solving and how is that benefiting you?** every kind of IT related issues ### 12. Great alternative to the more expensive players **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about FixMe.IT?** Almost all of the features of the more expensive options for half the cost. **What do you dislike about FixMe.IT?** No android or apple support available yet. **Recommendations to others considering FixMe.IT:** great alternative to the big players. Worth giving it a trial. **What problems is FixMe.IT solving and how is that benefiting you?** Use for remote connectivity to help our customers. They can show us their issues and we can easily fox them. ### 13. Good product but has some limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony O. | IT Director, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2017 **What do you like best about FixMe.IT?** The best feature is its ease of use and user friendliness. **What do you dislike about FixMe.IT?** You cannot service Macintosh clients which is problematic if you provide support to both PC and Mac users **What problems is FixMe.IT solving and how is that benefiting you?** I assist teachers with issues with their home computers especially issues involving access to the school's VPN network and office 365 issues ### 14. Very good service for the broke self-starter **Rating:** 5.0/5.0 stars **Reviewed by:** Code By M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about FixMe.IT?** The price is definitely a great option along with the features **What do you dislike about FixMe.IT?** I wish it had the ability to push commands without having to open a remote session **Recommendations to others considering FixMe.IT:** sign up today! **What problems is FixMe.IT solving and how is that benefiting you?** I use it everyday to solve everything from cosmetic issues to major servers. It's a great service. ### 15. We have used Fixme.it for years and it has been a lifesaver for our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2018 **What do you like best about FixMe.IT?** The simple design, quick connections and stable environment make this the best remote support option for us. **What do you dislike about FixMe.IT?** I have no complaints or issues with Fixme.it **What problems is FixMe.IT solving and how is that benefiting you?** We are an I.T. company that needs to respond and fix PCs and servers remotely. This gives us the option to handle a higher volume more efficently. ### 16. It works, and it is fast. **Rating:** 3.5/5.0 stars **Reviewed by:** Masoud D. | Director, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about FixMe.IT?** so many computers in can you manage in one program. **What do you dislike about FixMe.IT?** no mobile app for supporting customers when not in the office. **What problems is FixMe.IT solving and how is that benefiting you?** all kind of problems, servers updating after hours, troubleshooting users pc's,monitoring some servers. ### 17. Just what I needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2017 **What do you like best about FixMe.IT?** Fixme.it has made my life way easier. Fantastic and efficient software. **What do you dislike about FixMe.IT?** Price is slightly higher than my budget, Not available for Mac. **Recommendations to others considering FixMe.IT:** For those looking for a lightweight, intuitive application that offers a great set of functionality FixMe.IT is the right choice. Especially useful to IT helpdesks to provide technical support from any part of the world. **What problems is FixMe.IT solving and how is that benefiting you?** I am able to connect to a remote computer to view its desktop and provide “live” support when needed. ### 18. Very Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about FixMe.IT?** Just the fact that you can repair PC's without traveling on site. **What do you dislike about FixMe.IT?** Nothing I can think of. It does all of the things that I expected it to do. **What problems is FixMe.IT solving and how is that benefiting you?** Cut service call time down to minutes ### 19. Remote Support / Remote Access - Affordable and All In One Place **Rating:** 5.0/5.0 stars **Reviewed by:** William F. | Chief Operating Officer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2017 **What do you like best about FixMe.IT?** Fixme.it has all of the features you expect from a high-end remote support tool. It supports remote printing, remote file sharing, remote desktop control, in-session reboots, and feature customization beyond that. All of this is offered at a paltry $30 per month per "Admin" user. Most competitors charge double or more for the same features. **What do you dislike about FixMe.IT?** The only thing I cannot like about Fixme.it is the lack of Mac support. **Recommendations to others considering FixMe.IT:** If you need to support Mac computers, you should just keep moving to a different product. If you support Windows only, this is the tool for you. **What problems is FixMe.IT solving and how is that benefiting you?** Ad hoc remote support is handled through this app with the use of a 6 digit access key that any client can download and execute. But beyond this, we can install a software agent that gives us remote control to the systems we need to support for 24/7 access. ### 20. great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about FixMe.IT?** easy to use and navigate around and the cost is affordable **What do you dislike about FixMe.IT?** nothing yet, this product does everything I need so far. **What problems is FixMe.IT solving and how is that benefiting you?** remote into customers computers ### 21. Best Entry level Windows remote connection tool for support. **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander Michael T. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2016 **What do you like best about FixMe.IT?** Most competitive price while offering different subscription periods. Reputable software vendor for sensitive purposes such as remote desktop control. Easy to instruct novice users on how to accept connection by going to the website fixme.it Expert/Admin app is lightweight. **What do you dislike about FixMe.IT?** Although improving, getting the client app to pass security protection scans can be troubling. For browsers or clients that are too infected or damaged this tool will probably not work. Fixme.it may be phonetically challenging for some users to understand. Network response needs improvement. No MAC OS X feature. **Recommendations to others considering FixMe.IT:** Lowest cost amongst the major players. No mac support. **What problems is FixMe.IT solving and how is that benefiting you?** The ability to connect to Windows users remotely in the easiest way possible, safely for the lowest cost. ## FixMe.IT Discussions - [What type of encryption does FixMe.IT use?](https://www.g2.com/discussions/fixme-it-security-8678e56c-9a53-45dc-a956-c0365d086412) - 2 comments, 1 upvote - [Is FixMe.IT secure?](https://www.g2.com/discussions/fixme-it-security) - 2 comments, 1 upvote - [How many remote users can I connect to simultaneously using my seat?](https://www.g2.com/discussions/fixme-it-pricing-7a6b1eec-79e6-4ee5-91cf-72ecbad56f30) - 2 comments, 1 upvote - [How many remote users can I connect to using my seat?](https://www.g2.com/discussions/fixme-it-pricing-e21b1ad7-5c0d-4769-8d60-ebec2c56663c) - 1 comment, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/fixme-it-pricing) - 1 comment, 1 upvote - [View FixMe.IT pricing details and edition comparison](https://www.g2.com/products/fixme-it/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+15%3A37%3A44+-0500&secure%5Bsession_id%5D=9cad6c79-a3ee-426f-bb93-1f9bf5d82bae&secure%5Btoken%5D=8fc24cb5ecdfd0b4902b74a0d0e7e3e6021ac6846e46a8ca18393f9ed0664cce&format=llm_user) ## FixMe.IT Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot **Communication ** - Text Chat - Screen Annotations **Security** - Data Encryption - Compliance **Performance** - Reporting **Administration** - Usage Information - Integrations - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Remote Device Control **Security** - Device Management - Device Enrollment ## Top FixMe.IT Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,935 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,078 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (478 reviews)