--- title: FixMe.IT Reviews meta_title: 'FixMe.IT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how FixMe.IT works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 221 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # FixMe.IT Reviews **Vendor:** Techinline **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 221 ## About FixMe.IT FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more. ## FixMe.IT Reviews ### 1. Great remote support software at an affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2018 **What do you like best about FixMe.IT?** The customisation of the client page and the ease that my customers can request emote support. **What do you dislike about FixMe.IT?** Lack of support for multiple host screens. I know I can flick through the screens, or open them all up in one big window. However, when you connect to a client who has 3 different sized screens, using one window to view them all is really awkward. It would be nice to be able to have separate windows for separate screens at a single host. **Recommendations to others considering FixMe.IT:** Quality product at a reasonable cost. They do not charge for unnecessary features (a la LogMeIn!). Its not yet perfect, but getting close! **What problems is FixMe.IT solving and how is that benefiting you?** I have used remote access software for about 20 years. A lot of the companies I used to use (Logmein etc) have raised their prices prohibitively. Whilst they do have a slicker interface, and more functionality - this does not equate to the monstrous price that they charge. Hence my switch to FixmeIT - it does what I need, without costing me a premium for features I do not need ### 2. Remote connection nice and simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about FixMe.IT?** Ease of use for customer to connect me. Being able remotely reboot computers and access task manager **What do you dislike about FixMe.IT?** Doesn't work on Macs. Also when a UAC screen pops up would like to see that screen **Recommendations to others considering FixMe.IT:** make it mac compatible **What problems is FixMe.IT solving and how is that benefiting you?** Setting up printer drivers, setting up MFPs to scan on network ### 3. Simple, fast and lot's of solid features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about FixMe.IT?** fixme.IT was easy to get started, simple and fast to get clients connected, and their customer service has been highly responsive and answered all our questions. They have all the features you would expect for the price, and then some nice additional ones you don't see at this price-point like 2FA, non-admin rights required for install, and two-way desktop. And we've found it's at least as fast and simple as teamviewer to get a client connected to us. **What do you dislike about FixMe.IT?** I'd like to see a separate one or two line chat window for when I only have one screen. **What problems is FixMe.IT solving and how is that benefiting you?** We're replacing our remote fix tools with this. With how easy it is to install across domains, we've been able to get it out to our clients in literally a few hours. ### 4. A solid performer that has never let me down. **Rating:** 5.0/5.0 stars **Reviewed by:** Brad O. | Database Development and Technology Solutions Provider, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2018 **What do you like best about FixMe.IT?** Quick and easy connection through any firewall system allows me to assist clients immediately and professionally. The Unattended feature allows me to fully support clients no matter what other issues they may be having. I've used this program for more than 3 years now and would not be without it. **What do you dislike about FixMe.IT?** Basically nothing - sometimes my mouse cursor jumps around a bit, but that mostly only occurs when I am accessing a virtual machine on a server in Australia that is linked to servers in Germany and I am seen to be on a laptop in Wellington (NZ) but I am really 800 kms away in my office in Waihi (NZ). All legit with the user on the phone. So a bit of mouse jump is to be expected. **Recommendations to others considering FixMe.IT:** Easy to implement and use, cheap enough particularly if you use it often (3-5 times a week) **What problems is FixMe.IT solving and how is that benefiting you?** Some clients allow me to use this for unattended access so support is easy. Fixing mums computer is easy (she's in Australia, I'm in New Zealand). Immediate and easy support for all clients is seen as a great addon. Clients love that I link it from my website and it feels and looks like it is my own support program. ### 5. Best Remote Support Application! **Rating:** 4.0/5.0 stars **Reviewed by:** J.J. A. | Owner, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2018 **What do you like best about FixMe.IT?** This app is great whether you are supporting someone for the first time or long time clients! There are several ways to use this remote support app, either by one use ( where it goes away after the session) or unattended clients who rather you work on their pc after hours. There are many features that allow for support of my clients, one of them is the ability to click on a UAC prompt and answer the question, many remote support apps don't allow for this and this is where Techinline shines. **What do you dislike about FixMe.IT?** The only thing that I would wish for a feature is something like a cross between a unattended client and a one time use client where my customers don't have to answer prompts to allow me to connect to their PC and also to control. Make that happen and I'll be a very happy user! Also if you can make this App FIPS compliant that would be even better! **Recommendations to others considering FixMe.IT:** Nice Application works well in most circumstances. Easy for end users to understand and initiate. **What problems is FixMe.IT solving and how is that benefiting you?** This allows me to support customers all over the world, easy enough to use to allow for simple questions which sometimes crop up where I'm not completely sure about what my customer is having an issue with. In and out in a jiffy which makes me and them happy. ### 6. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about FixMe.IT?** I like the unattended access and the grouped list of PC's. Ideal for support **What do you dislike about FixMe.IT?** Would be great to have an Ipad/Iphone app so I could give support on the move. **Recommendations to others considering FixMe.IT:** Ideal for support and training **What problems is FixMe.IT solving and how is that benefiting you?** Remote IT Support for our software ### 7. Exceptionally easy remote access **Rating:** 5.0/5.0 stars **Reviewed by:** Graham C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about FixMe.IT?** FixMe downloads and installs a very small file on the client computer. The steps to do this are super simple, mostly automatic and can be done by anyone. The tools are clear and functionality is superb, such as drag and drop files. **What do you dislike about FixMe.IT?** There is very little to dislike about this software. **Recommendations to others considering FixMe.IT:** If you need to make remote connection to customers with limited computer knowledge or better things to do than set up their own remote access accounts then FixMe is a great solution. It really is so easy. **What problems is FixMe.IT solving and how is that benefiting you?** As a business with global customers FixMe has allowed engineers to diagnose faults from their desk rather than travel or engage in long email conversations. The ability to operate remote computer connected to a scientific instrument permits remote teaching - saving time and money. ### 8. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | President, Senior Systems Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2018 **What do you like best about FixMe.IT?** We love the feature set that FixMe provides - it is comparable to the larger titles out there. We also liked the price point a lot. Support is also good which is important. **What do you dislike about FixMe.IT?** Noting to comment here. Noting to comment here. **What problems is FixMe.IT solving and how is that benefiting you?** We do remote support and training on Windows desktopss and servers. ### 9. Fast and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about FixMe.IT?** The software is easy to use and understand **What do you dislike about FixMe.IT?** It isn't supported on other operating systems. **Recommendations to others considering FixMe.IT:** for businesses... try to get all unattended clients available to all users **What problems is FixMe.IT solving and how is that benefiting you?** Customer relations. ### 10. Great Remote Support Application! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2018 **What do you like best about FixMe.IT?** First of all, the performance of the application was what first intrigued me about it. It's as if I am sitting in front of the remote PC and it's jam packed with great remote support features. I had tried other remote support applications but was not satisfied with their performance. There always seemed to be a slight lag in screen movements with the others. **What do you dislike about FixMe.IT?** I've found nothing to dislike with the application as yet. **Recommendations to others considering FixMe.IT:** I would not hesitate to recommend it. Great performance, features and easy to deploy. **What problems is FixMe.IT solving and how is that benefiting you?** The previous remote support application didn't work very well and was not easy to install. FixMe.IT is pushed out via Group Policy along with desktop shortcuts...a very easy process. The end user interface is easily customizable and gives our organization a professional appearance. It has served perfectly for our IT team and makes it easy to assist or troubleshoot across all of our remote locations. ### 11. Best remote support program for software teams. **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Vice-President, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2018 **What do you like best about FixMe.IT?** We really like the fact that we can set up unattended access into machines that our customers want us to access regularly. Some of the other programs we have used in the past didn't allow this to happen. Furthermore, we have not run into any issues with firewalls/content filters blocking fixme.it **What do you dislike about FixMe.IT?** I wish the process for transferring a session to another support rep would be easier. It is doable, however, the second person needs to create their own unique session simultaneously. **Recommendations to others considering FixMe.IT:** I feel that you will be happy with it. **What problems is FixMe.IT solving and how is that benefiting you?** We originally found Fixme when we could no longer control 2008 R2 servers with GoToAssist. We could only view the screen and GTA offered no plans for developing this feature. After interviewing other technology companies and that they used, we found Fixme and have been using them for the last 3 years ### 12. Reliable, easy to use and reasonably priced. **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2018 **What do you like best about FixMe.IT?** Reasonable price, easy to use with non-technical clients. **What do you dislike about FixMe.IT?** Does not yet work on Apple Mac computers. **Recommendations to others considering FixMe.IT:** Works great. **What problems is FixMe.IT solving and how is that benefiting you?** Client support. ### 13. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about FixMe.IT?** The product works as advertised. It is very intuitive and I was able to brand it to my company logo. I do believe my favorite aspect is the customer service. Any time I have sent an inquiry, the response is quick, friendly and answers all of my questions. Remote access services like FixMe are not uncommon, however good customer service is. The price is very cost effective. **What do you dislike about FixMe.IT?** So far, I have found nothing to dislike about this product. **Recommendations to others considering FixMe.IT:** FixMe meets all of my requirements as an IT consultant specializing in small business. My clients appreciate the fact that I can do a one-time session without installing software permanently on their PC. I have not tested this product in an enterprise IT environment, but I feel it is worth a look whatever your needs may be. **What problems is FixMe.IT solving and how is that benefiting you?** With FixMe I am able to assist my customers with PC issues without travelling to their site. This saves me time and money. ### 14. Finally an Affordable Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly D. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about FixMe.IT?** Fast and easy, simple solutions for my business needs! **What do you dislike about FixMe.IT?** I have worked with this software for many years. it totally fits our needs and have had no issues so far. As far as a wish me list. I Phone support so can use the software while on the road. That would be awesome! I have to use Real VNC on my personal servers for that convince. **Recommendations to others considering FixMe.IT:** Having a white label would be cool :-) **What problems is FixMe.IT solving and how is that benefiting you?** I used to travel to clients to gain access to either their home computers or business servers. With tech inline I can help myself, my customers and keep an accurate log of my time. Billing is now 100% accurate. ### 15. Great Connection, Great Pice **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Owner, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2018 **What do you like best about FixMe.IT?** I’ve been using fixme.it (techinline) for over 3 years now and wouldn’t use anything else, it’s easy to get clients connected and to add clients to unattended it does exactly what it’s supposed to, and it’s only getting better! **What do you dislike about FixMe.IT?** Only thing I can say that I don’t like and it may be me, copying or transferring a file from the remote pc to my pc is as simple as cut and paste, I would like a dialogue box like you get when transferring from my pc to remote pc. **Recommendations to others considering FixMe.IT:** Great application, fast and responsive connectivity, best value for all it does! **What problems is FixMe.IT solving and how is that benefiting you?** It saves me time and allows me to fix issues remotely ### 16. FixMe.IT review for IT consultant/MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan J. | Business Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2018 **What do you like best about FixMe.IT?** Ease of deployment. And I can deploy the unattended client from a 1 on 1 connection which is a handy benefit. Copy and paste/drag and drop data transfer between local and remote is very handy as well. **What do you dislike about FixMe.IT?** No dedicated screenshot button. Seems like an obvious one. Does NOT recover well in some cases when a video issue or networking issue occur. A client can appear offline afterwards and there's no way to recover other than to kill the agent or reboot. I would also like more branding flexibility. The icons and program itself still appear at "fixme.it", although I can brand the web appearance of it. **Recommendations to others considering FixMe.IT:** So far it has been a solid solution for me as a single-member IT consultant business. Rebooting a device is tracked in the software and it will alert you when the device comes back online, a plus for remote server updates after hours. I don't have to setup a VPN to a customer's network or any monitoring, although those are still great backup access methods. **What problems is FixMe.IT solving and how is that benefiting you?** I can remote into a client's machine and work anytime I need to. I see what they see. Less travel on-site. ### 17. FixMe.IT Is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert V. | Owner, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about FixMe.IT?** It is an easy process for my customers to follow in order to allow me to remotely connect to their computer. All they have to do is go to www.fixme.it and provide me with the Client ID number. With a few extra clicks by my customer, they can allow me a one time connection to their computer. I am able to see their computer screen and remotely fix the issue. **What do you dislike about FixMe.IT?** I really don't have any dislikes about the program. As stated above, it works well for me. **Recommendations to others considering FixMe.IT:** I would certainly recommend FixMe.IT to others who need the ability to connect to a customer's PC to fix an issue they are experiencing. **What problems is FixMe.IT solving and how is that benefiting you?** I sell my Depreciation Calculator software to CPA's and other tax professionals, and I use FixMe.IT to fix any issues that might arise. ### 18. Fixme.IT is simply an outstanding company!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2018 **What do you like best about FixMe.IT?** Responsiveness. A simple email or phone call and they are working on a resolution or an answer immediately. Also, they are constantly adding to and enhancing the product. Since we have been a customer, they have taken several of our suggestions and put them into production. They truly listen to their customers. **What do you dislike about FixMe.IT?** Not really applicable. There is nothing negative that I say about the product or the company. **Recommendations to others considering FixMe.IT:** I would definitely recommend this product and this company. Easy to work with. Very responsive and always improving. **What problems is FixMe.IT solving and how is that benefiting you?** We use the product specifically for our CSRs and our Systems Integration folks. They can get right on the machine that the customer is working on and see exactly what they see. The connection is fast and easy enough for even the most technologically inept to use. A big feature and a real time saver for us is the transfer of files. The product has drag and drop capabilities which makes is really easy for our CSRs. It also has an unattended mode, should the end user wish to go that way. ### 19. Review of Tech-In-Line **Rating:** 4.0/5.0 stars **Reviewed by:** Hamilton A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about FixMe.IT?** The ability of the software to reconnect if a connection is lost. **What do you dislike about FixMe.IT?** No one answers the phone. On a few occasions in the past when I have been in the field and I needed to chat briefly with someone, it appears that email is the only way. This is a minor issue. I'm not fond of the requirement to pay for full access for a second technician to briefly log in to solve another technician's issue. I would like to see a discounted rate for a second license. **What problems is FixMe.IT solving and how is that benefiting you?** System analysis is necessary in the WISP business and your service is very valuable. **Official Response from Dan Kukarsky:** > Hi Hamilton, Thank you for taking the time to review FixMe.IT and for being our valued customer! Please note that our live support representative is available by phone during regular business hours. In case no one answers the phone or the line is busy, please leave us a voicemail message – we guarantee to respond to every ticket ASAP. FixMe.IT is already one of the most cost-effective tools on the market, and we've always kept our subscription rates as low as possible, while providing an effective solution for our customers' needs. As for our discount policy, we do provide volume discounts on orders of 20 or more licenses. The regular price applies to all orders under 20 licenses. Best, Dan | Techinline ### 20. Great value Especially for the price. **Rating:** 5.0/5.0 stars **Reviewed by:** Chad S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about FixMe.IT?** We do not need this type service often so I did not want to spend a lot of money. The service does everything we want and does not break the bank. **What do you dislike about FixMe.IT?** I have not found anything that I dislike about this product. **What problems is FixMe.IT solving and how is that benefiting you?** Providing support to my technicians in the field and we are able to help customers resolve issues like firmware updates with out having to roll a truck. ### 21. Great product at a reasonable price. **Rating:** 5.0/5.0 stars **Reviewed by:** Evan M. | Network Infrustructure Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about FixMe.IT?** Very robust and very affordable. The unattended client option is extremely useful. The on-demand remote control is easy for clients to initiate. **What do you dislike about FixMe.IT?** Mac and mobile support would be nice, but they also aren't really necessary for me. **Recommendations to others considering FixMe.IT:** It's been a great product for many years. I can't think of a reason I would ever stop using it. **What problems is FixMe.IT solving and how is that benefiting you?** I use it every day to provide instant remote support for my clients. This has saved me MANY drives to be onsite. ### 22. The best remote tool in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda M. | Project Management / IT Support Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about FixMe.IT?** First of all it is easy for the end user. They go to fixme.it and start a session. That is it. Second, I can remote into their pc, set up unattended modes, Share files, share my screen if needed. The customer service is great as well, prompt and helpful **What do you dislike about FixMe.IT?** nothing.. it is perfect for me and my customers **Recommendations to others considering FixMe.IT:** don't spend lots of money on a remote system. This one is affordable and fabulous. **What problems is FixMe.IT solving and how is that benefiting you?** I must help people with all levels of pc knowledge, it helps when they can sit back and watch what I do on their pc and I can explain what I am doing while they ask questions. ### 23. FixMe.IT **Rating:** 4.0/5.0 stars **Reviewed by:** Tracy T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about FixMe.IT?** Easy to get clients to navigate too and get running **What do you dislike about FixMe.IT?** I would like a few more options like the ability for me to install a button that comes into my console because they require help. We use this as internal assistance **Recommendations to others considering FixMe.IT:** It's Easy to use and easy to train on **What problems is FixMe.IT solving and how is that benefiting you?** The ability to assist with issues and share screens easily. ### 24. Good Remote Support for a Good Price **Rating:** 5.0/5.0 stars **Reviewed by:** William C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2018 **What do you like best about FixMe.IT?** The basic functions that work. Easy to use. Fairly easy site to direct users to download client support file **What do you dislike about FixMe.IT?** Unfortunately, doesn't support mac. Can't run from cell phone. when On the road, need to pull out laptop to give support to users. **Recommendations to others considering FixMe.IT:** It is a great solution for supporting PC users at a reasonable price. **What problems is FixMe.IT solving and how is that benefiting you?** Able to support clients on the fly. Be at different locations but still be available. ### 25. Does the job. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about FixMe.IT?** I like the fact I can log into multiple pc's at the same time and I don't have to disconnect the software. Also you can setup unattended clients if you need to log into someone's pc after hours when they are not there. **What do you dislike about FixMe.IT?** At times the program will lock up but that a lot of times has to do with the internet connection of the end user. **What problems is FixMe.IT solving and how is that benefiting you?** We resolve software issues including the operating system as well as 3rd party software. Also software setup and maintenance. ### 26. FixMe fixed everything **Rating:** 4.5/5.0 stars **Reviewed by:** Matt A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about FixMe.IT?** The thing I like most about this product is its ease of use. Its so simple to get connected! **What do you dislike about FixMe.IT?** The only thing I dislike about this product is I haven't found an auto-connect feature that I know of. **What problems is FixMe.IT solving and how is that benefiting you?** With FixMe.IT, I have the ability to reach all of our 19 branch locations withing minutes. This allows me to navigate and asses any problems we may have while not having to hear a second hand description of the problem. ### 27. Best IT_Support tool out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about FixMe.IT?** Run as Administrator capability with Safe Mode and Unattended for fixing 99% of what ails us ! **What do you dislike about FixMe.IT?** Not found anything thus far that I Dislike however do from time to time have user issues when they cannot see the Grant Access prompts as they pop under other things. Unsure whether it would be wise or even possible to force Modal control of this dialogue box so it always appears in front of everything else.. I Really wish there was an expert client for Android and IOS, Linux... even if not a user client. **Recommendations to others considering FixMe.IT:** Iv'e tried and use a variety of such tools and FixMe is by far my favorite as reliable and easy to use. **What problems is FixMe.IT solving and how is that benefiting you?** Printers, updates and general user interactions with a variety of software including Windows. Primarily its looking at changes and fixes beyond users knowledge and ability. ### 28. Great Remote Support Software. With a few more additional features will be challenging Teamviewer **Rating:** 5.0/5.0 stars **Reviewed by:** Zaffar M. | Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about FixMe.IT?** - Price - Ease of use for the end user. Cannot make it any simpler to get the client setup - Ease of use for the technician - Remote Speed. Regardless of connection it always seems to be smooth **What do you dislike about FixMe.IT?** - Limited Features. Would like to setup users to be able to login to a select few computers for instance - No web app **Recommendations to others considering FixMe.IT:** If you need quality remote software that passes the 'mum/mother' test then choose FixMe.IT **What problems is FixMe.IT solving and how is that benefiting you?** I knew what i needed and picked the best product for me as a new IT Support Company ### 29. Simple, cheap, and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about FixMe.IT?** The ability to reboot a computer to safe mode or regular mode once connected is an awesome feature that I use often and allows for removal of malware and rogue drivers. I typically will setup customer servers and needy workstations for unattended access so I can resolve issues after business hours. **What do you dislike about FixMe.IT?** Not much to dislike with the product, it's always worked for me and pays for itself at least 10x each month. **Recommendations to others considering FixMe.IT:** If remote support for your clients is your goal, it's well worth the nominal price. **What problems is FixMe.IT solving and how is that benefiting you?** The problems solved are any problem requiring me looking at the screen to resolve (obviously if the computer is booting) and saves my customers and myself time and money. ### 30. Excellent Remote Desktop Support Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jay G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about FixMe.IT?** The process is very simple for both user and support representative. Never had an issue during client installation. Also, the ability to perform remote reboot and resume is a godsend! **What do you dislike about FixMe.IT?** Nothing that I can think of.It's our favorite tool! **What problems is FixMe.IT solving and how is that benefiting you?** Remote software installation, remote user support, remote training. This is our company's go-to tool for supporting all remote users. ### 31. Very easy and effective remote support software for both customer and technicians. **Rating:** 4.0/5.0 stars **Reviewed by:** Ken S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about FixMe.IT?** The software is very easy to use. Customers are easily directed to the fixme.it website to download the remote support client exe. Also appreciate the unlimited number of unattended clients available. **What do you dislike about FixMe.IT?** Doesn't work great when customers have slower internet connection. In some of these situations we are forced to use other options. **What problems is FixMe.IT solving and how is that benefiting you?** It provides easy access to client computers in the event they are having technical difficulties with the computers or equipment. ### 32. FixMe.IT Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2018 **What do you like best about FixMe.IT?** It is a very simple, yet effective program for IT support. **What do you dislike about FixMe.IT?** It can be difficult to install on PCs if the user is not readily available. **Recommendations to others considering FixMe.IT:** It is easy to use and gets the job done. **What problems is FixMe.IT solving and how is that benefiting you?** We have been able to remotely take care of issues faster than previously. ### 33. Great uses for fixme.it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about FixMe.IT?** The best option on the fixme, is on unattended remote and just the client link i have complete ability to transfer files and restart and stay connected. **What do you dislike about FixMe.IT?** I really wish that the expert end of the Techinline Support had an app for ios so I could use the expert end on my iPad. **Recommendations to others considering FixMe.IT:** if possible create your custom client file and send to them via email or put a link on your webpage for them to download. the fixme.it webpage is too easy for some people to understand... they want to put www.fixme.it.com..lol **What problems is FixMe.IT solving and how is that benefiting you?** printer driver installs, scanning devices lost connections, help with local database... the realtime point and click remotely and the end user sees what you are doing. ### 34. FixMe.IT is a great, inexpensive remote support tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2018 **What do you like best about FixMe.IT?** It’s easy to use and the unattended feature is very reliable. **What do you dislike about FixMe.IT?** It would be nice to have an iOS app. When I’m on the road it would be easier to use my iPhone or iPad to remote into a computer than having to lug a laptop out. **Recommendations to others considering FixMe.IT:** It’s a great solution for remote support **What problems is FixMe.IT solving and how is that benefiting you?** It’s twofold for me. I am able to login to customer computers remotely as well as access my office computers using the unattended feature. ### 35. A great remote solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa W. | Vice President of Technology, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about FixMe.IT?** The product is so easy to use. There are weeks that I use it on a daily basis to help people out. **What do you dislike about FixMe.IT?** Large screen viewing could be a little easier. It would be great if they had the ability to connect to desktops from a Mac client also. **Recommendations to others considering FixMe.IT:** This product is very easy to use, and very powerful! **What problems is FixMe.IT solving and how is that benefiting you?** FixMe.IT has been a huge asset to my company. I support desktops throughout the country and I am able to connect to their computers and assist them easily. The people that I help out are always to happy that I'm able to help them quickly and efficiently. **Official Response from Dan Kukarsky:** > Hi Lisa, Thank you for your feedback! Have you tried our new screen scaling features? They make viewing larger or smaller (or even multiple) screens a lot easier. For instance, when connected to a remote desktop that has a larger screen resolution, you can either choose the new Scale to Window option (fits the remote screen in a single window that can be resized at your own convenience) or Optimal View option (automatically calculates the optimal view settings based on your and your client's screen resolution). Here's a short video that demonstrates how these new features work: https://youtu.be/NoryfEpF-CE Regards, Dan | Techinline ### 36. VERY helpful app! **Rating:** 4.5/5.0 stars **Reviewed by:** John R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about FixMe.IT?** The fact that it has saved me a TON of driving around town to fix simple computer problems. **What do you dislike about FixMe.IT?** Wished it worked on Macs, I don't do many, but get an occasional request. **What problems is FixMe.IT solving and how is that benefiting you?** Time and fuel savings ### 37. Very Easy to Use and A must have. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about FixMe.IT?** I Like the fact that we can set up as many remote access computers within an account. Also lets you record sessions if you do Support Training's. **What do you dislike about FixMe.IT?** Just wish i could send my teams a link and they can automatically pair me with that computer to log me in. **Recommendations to others considering FixMe.IT:** If you are looking for a software to be able to have remote access, and also set unattended access on computers at your practices or businesses. FIXME.IT is the way to go. **What problems is FixMe.IT solving and how is that benefiting you?** Remote assistance, Technical support ### 38. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2018 **What do you like best about FixMe.IT?** I like that this remote method does not cost as much as other programs, and it works better than most **What do you dislike about FixMe.IT?** There is nothing I dislike, but there is everything to like **What problems is FixMe.IT solving and how is that benefiting you?** I program, install, and provide support for restaurant point of sales systems, and my clients love the fact they can call me, and I can log on to fix their problem(s) immediately ### 39. FixMe.IT is great for helping out my customers quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Susan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about FixMe.IT?** I like that it's easy to attach to a user's computer and I can move around their screen easily. I also use it as a demo tool as I let potential customers see my computer. **What do you dislike about FixMe.IT?** Didn't like that some screen resolutions make it difficult to navigate screens but that seems to be fixed as I haven't had any issues lately. **Recommendations to others considering FixMe.IT:** Yes **What problems is FixMe.IT solving and how is that benefiting you?** I use it as a training and demo tool. ### 40. FixMEIT is a very simple but secure remote support alternative. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about FixMe.IT?** Simple install and simple management of all the devices. The unattended client is very thin and works every time. **What do you dislike about FixMe.IT?** Can only transfer one file at a time, it would be nice to be able to transfer multiple files at once. **Recommendations to others considering FixMe.IT:** Simple but effective and at a great price. **What problems is FixMe.IT solving and how is that benefiting you?** Remote computer issues. Decrease in time it takes to solve computer problems and the end user doesn't need to do anything. ### 41. Great tool, one of the best for the money when it comes to unattended access **Rating:** 4.0/5.0 stars **Reviewed by:** James F. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2018 **What do you like best about FixMe.IT?** Unattended access, also being able to see if the user is working and their login account info. **What do you dislike about FixMe.IT?** No Mac support. No mobile app. Sometimes mouse and keyboard do not work on remote PC. Slow to connect. Having to switch to the Expert window to chat. **Recommendations to others considering FixMe.IT:** Good IT consultants, always mention no Mac support. Sucks having to tell users to install Teamviewer. Seems unprofessional to have them use a free product. **What problems is FixMe.IT solving and how is that benefiting you?** Support and instructional tutorials ### 42. Reliable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about FixMe.IT?** It works with all my customers, even customers behind very secure security. From my customers perspective the software is really easy to use. **What do you dislike about FixMe.IT?** Maybe the administration interface could do with being a little more engaging. **What problems is FixMe.IT solving and how is that benefiting you?** Fix me.it allows me to get access to customer computer especially and fix their problems fast. ### 43. It works very well and is very reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2018 **What do you like best about FixMe.IT?** I like that I can see everything on the screen. It is great for fixing issues across the country and training. **What do you dislike about FixMe.IT?** I don't like that's its not Mac compatible. This would complete this product. **Recommendations to others considering FixMe.IT:** I would recommend this product for people who use PC's, it's easy to use and easy for the person who needs support to get it. **What problems is FixMe.IT solving and how is that benefiting you?** All sorts of issues, from upgrading software to fixing printer issues. ### 44. Great cost effective product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about FixMe.IT?** Mutiple connections at the same time and multiple desktops and no need to have client on beforehand. **What do you dislike about FixMe.IT?** Limited feature set. Not quite as reliable as previous on processor intensive systems **Recommendations to others considering FixMe.IT:** Great value product **What problems is FixMe.IT solving and how is that benefiting you?** Cheaper costs than we had before and allows more remote connection clients. ### 45. Great for on-the-fly support **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2018 **What do you like best about FixMe.IT?** I really like the ease of helping a user establish a connection of the phone. It is a simple process that allows me to connect quickly with little phone instruction. **What do you dislike about FixMe.IT?** The download on the client side can be a little slow. **What problems is FixMe.IT solving and how is that benefiting you?** I use this software for clients that don't have a monitoring agent. It is great for first contact with a new user or for users I interact with rarely. ### 46. Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about FixMe.IT?** Very easy to use from a technician standpoint and a simple process to walk customers through to make a one-time connection. Simple interface for everyone. **What do you dislike about FixMe.IT?** There is no stand-alone file transfer screen, which would be a huge help for software installs, updates, and log files. **Recommendations to others considering FixMe.IT:** I believe they offer a free trial to get you started so it's worth checking out, from there there is multiple payment options to fit your needs. **What problems is FixMe.IT solving and how is that benefiting you?** Much more cost-effective than similar other products and a cleaner interface to present to your customers. ### 47. Great service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Catheryn E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2018 **What do you like best about FixMe.IT?** Software is very easy to use. Support is great. **What do you dislike about FixMe.IT?** FixMe does not work on macs. No other complaints **What problems is FixMe.IT solving and how is that benefiting you?** Team viewer is expensive and is only good for a few computers, not to be used simultaneously. Fix me works much better. Would love to have a Mac alternative. ### 48. Have had no problems. Wish it was a little easier for my clients who are technically challenged. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2018 **What do you like best about FixMe.IT?** I can remote and restart and still be able to reconnect **What do you dislike about FixMe.IT?** It's a little hard to connect. I wish the number could be received via a website and I could then get it from them and do the connecting without them have to download. **What problems is FixMe.IT solving and how is that benefiting you?** IT ### 49. Good product. Reasonably priced **Rating:** 5.0/5.0 stars **Reviewed by:** Elise S. | IT Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about FixMe.IT?** That I have the ability to have both unattended and on the fly remote sessions. **What do you dislike about FixMe.IT?** No support at this point for mac, iOS and Android. **What problems is FixMe.IT solving and how is that benefiting you?** The ability to do a company wide upgrade without having to be there. It actually saves time because I don't have to physically visit each PC. ### 50. Great overall product **Rating:** 4.5/5.0 stars **Reviewed by:** Marshall T. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about FixMe.IT?** I like the short url to get people connected and ease of use **What do you dislike about FixMe.IT?** The price is good, just wish it was a little lower **What problems is FixMe.IT solving and how is that benefiting you?** We are able to easily connect to remote users to fix problems and install software. It saves us a lot of time. ## FixMe.IT Discussions - [What type of encryption does FixMe.IT use?](https://www.g2.com/discussions/fixme-it-security-8678e56c-9a53-45dc-a956-c0365d086412) - 2 comments, 1 upvote - [Is FixMe.IT secure?](https://www.g2.com/discussions/fixme-it-security) - 2 comments, 1 upvote - [How many remote users can I connect to simultaneously using my seat?](https://www.g2.com/discussions/fixme-it-pricing-7a6b1eec-79e6-4ee5-91cf-72ecbad56f30) - 2 comments, 1 upvote - [How many remote users can I connect to using my seat?](https://www.g2.com/discussions/fixme-it-pricing-e21b1ad7-5c0d-4769-8d60-ebec2c56663c) - 1 comment, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/fixme-it-pricing) - 1 comment, 1 upvote - [View FixMe.IT pricing details and edition comparison](https://www.g2.com/products/fixme-it/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+18%3A43%3A12+-0500&secure%5Bsession_id%5D=624fde2b-9dad-40e8-96fc-90a9c15f2cf5&secure%5Btoken%5D=5a81f28549493b7b51c5e5495c69b498e592fa5df4dedcaf78a795fe9769c06b&format=llm_user) ## FixMe.IT Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot **Communication ** - Text Chat - Screen Annotations **Security** - Data Encryption - Compliance **Performance** - Reporting **Administration** - Usage Information - Integrations - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Remote Device Control **Security** - Device Management - Device Enrollment ## Top FixMe.IT Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,934 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,078 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (478 reviews)