FixMe.IT
Editedit
FixMe.IT
By Techinline
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4.7 out of 5 stars
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FixMe.IT Reviews & Product Details - Page 22

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FixMe.IT Overview

Editedit
What is FixMe.IT?

FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world. Starting at just $25 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 150 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.

FixMe.IT Details
Discussions
FixMe.IT Community
Languages Supported
English
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Product Description

FixMe.IT is a remote desktop application designed for fast and easy on-demand and unattended remote support.

How do you position yourself against your competitors?

With near-zero downtime recorded in 2022, FixMe.IT is the most reliable remote desktop solution that enables support teams to provide better, faster technical assistance at an unbeatable price.

Seller Details
Seller
Techinline
Year Founded
2007
HQ Location
Toronto
Twitter
@techinline
791 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Dan K.
DK
Overview Provided by:
Dan Kukarsky
Software Product Manager | Digital Marketing Manager at Techinline

Recent FixMe.IT Reviews

Mark M.
MM
Mark M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most cost effective remote support application I have ever used"
Easy to use, especially for the end user
Read more
Jessica K.
JK
Jessica K.Small-Business (50 or fewer emp.)
5.0 out of 5
"I use FixMe.IT every day. I can't work without it!"
I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a brow...
Read more
J.J. A.
JA
J.J. A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Best Remote Support Application!"
This app is great whether you are supporting someone for the first time or long time clients! There are several ways to use this remote support ap...
Read more

FixMe.IT Pricing

FixMe.IT subscription
Starting at $32.50
1 Seat Per Month
See FixMe.IT pricing
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1 person requested security information

FixMe.IT Media

FixMe.IT Demo - FixMe.IT Expert App - Home Tab
FixMe.IT Expert App - Home Tab
FixMe.IT Demo - FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Demo - FixMe.IT Unattended Client List
FixMe.IT Unattended Client List
FixMe.IT Demo - FixMe.IT Client app's interface
FixMe.IT Client app - Chat window
FixMe.IT Demo - FixMe.IT Client app on start
Start FixMe.IT Client app in browser (Edge)
FixMe.IT Demo - FixMe.IT Expert app - My Account tab
FixMe.IT Expert app - My Account tab
Answer a few questions to help the FixMe.IT community
Have you used FixMe.IT before?
Yes

Video Reviews

Review by Christopher F.
FixMe.IT review by Christopher F.
Play FixMe.IT review by Christopher F.
Flexible and efficient - does everything it needs to do
Review by Marc M.
FixMe.IT review by Marc M.
Play FixMe.IT review by Marc M.
great product for support
See all video reviews

221 FixMe.IT Reviews

4.7 out of 5
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221 FixMe.IT Reviews
4.7 out of 5
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4.7 out of 5
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FixMe.IT Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FixMe.ITQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

the simplicity how to use it, connecting to a remote desktop ia a mouse click. Direct the client to the website to start a support session or easily manage unattended machines from the account console. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

actually nothing concrete, FixMe.IT is lightweight and easy-to-use, packed with a full stack of powerful features I need to deliver the highest quality of remote support. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

every kind of IT related issues Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about FixMe.IT?

Almost all of the features of the more expensive options for half the cost. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

No android or apple support available yet. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

great alternative to the big players. Worth giving it a trial. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Use for remote connectivity to help our customers. They can show us their issues and we can easily fox them. Review collected by and hosted on G2.com.

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Anthony O.
AO
IT Director
Education Management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

The best feature is its ease of use and user friendliness. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

You cannot service Macintosh clients which is problematic if you provide support to both PC and Mac users Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I assist teachers with issues with their home computers especially issues involving access to the school's VPN network and office 365 issues Review collected by and hosted on G2.com.

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CM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about FixMe.IT?

The price is definitely a great option along with the features Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I wish it had the ability to push commands without having to open a remote session Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

sign up today! Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I use it everyday to solve everything from cosmetic issues to major servers. It's a great service. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about FixMe.IT?

The simple design, quick connections and stable environment make this the best remote support option for us. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I have no complaints or issues with Fixme.it Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

We are an I.T. company that needs to respond and fix PCs and servers remotely. This gives us the option to handle a higher volume more efficently. Review collected by and hosted on G2.com.

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Masoud D.
MD
Director
Computer Networking
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about FixMe.IT?

so many computers in can you manage in one program. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

no mobile app for supporting customers when not in the office. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

all kind of problems, servers updating after hours, troubleshooting users pc's,monitoring some servers. Review collected by and hosted on G2.com.

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Verified User in Higher Education
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FixMe.IT?

Fixme.it has made my life way easier. Fantastic and efficient software. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Price is slightly higher than my budget, Not available for Mac. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

For those looking for a lightweight, intuitive application that offers a great set of functionality FixMe.IT is the right choice. Especially useful to IT helpdesks to provide technical support from any part of the world. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I am able to connect to a remote computer to view its desktop and provide “live” support when needed. Review collected by and hosted on G2.com.

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Verified User in Government Administration
AG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about FixMe.IT?

Just the fact that you can repair PC's without traveling on site. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Nothing I can think of. It does all of the things that I expected it to do. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Cut service call time down to minutes Review collected by and hosted on G2.com.

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Helpful?
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William F.
WF
Chief Operating Officer
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about FixMe.IT?

Fixme.it has all of the features you expect from a high-end remote support tool. It supports remote printing, remote file sharing, remote desktop control, in-session reboots, and feature customization beyond that. All of this is offered at a paltry $30 per month per "Admin" user. Most competitors charge double or more for the same features. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The only thing I cannot like about Fixme.it is the lack of Mac support. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

If you need to support Mac computers, you should just keep moving to a different product. If you support Windows only, this is the tool for you. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Ad hoc remote support is handled through this app with the use of a 6 digit access key that any client can download and execute. But beyond this, we can install a software agent that gives us remote control to the systems we need to support for 24/7 access. Review collected by and hosted on G2.com.

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Verified User in Printing
AP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

easy to use and navigate around and the cost is affordable Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

nothing yet, this product does everything I need so far. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

remote into customers computers Review collected by and hosted on G2.com.

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Pros and Cons Details
FixMe.IT