FixMe.IT
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FixMe.IT
By Techinline
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4.7 out of 5 stars
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FixMe.IT Reviews & Product Details - Page 21

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FixMe.IT Overview

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What is FixMe.IT?

FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world. Starting at just $25 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 150 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.

FixMe.IT Details
Discussions
FixMe.IT Community
Languages Supported
English
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Product Description

FixMe.IT is a remote desktop application designed for fast and easy on-demand and unattended remote support.

How do you position yourself against your competitors?

With near-zero downtime recorded in 2022, FixMe.IT is the most reliable remote desktop solution that enables support teams to provide better, faster technical assistance at an unbeatable price.

Seller Details
Seller
Techinline
Year Founded
2007
HQ Location
Toronto
Twitter
@techinline
791 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Dan K.
DK
Overview Provided by:
Dan Kukarsky
Software Product Manager | Digital Marketing Manager at Techinline

Recent FixMe.IT Reviews

Mark M.
MM
Mark M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most cost effective remote support application I have ever used"
Easy to use, especially for the end user
Read more
Jessica K.
JK
Jessica K.Small-Business (50 or fewer emp.)
5.0 out of 5
"I use FixMe.IT every day. I can't work without it!"
I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a brow...
Read more
J.J. A.
JA
J.J. A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Best Remote Support Application!"
This app is great whether you are supporting someone for the first time or long time clients! There are several ways to use this remote support ap...
Read more

FixMe.IT Pricing

FixMe.IT subscription
Starting at $32.50
1 Seat Per Month
See FixMe.IT pricing
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FixMe.IT Media

FixMe.IT Demo - FixMe.IT Expert App - Home Tab
FixMe.IT Expert App - Home Tab
FixMe.IT Demo - FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Demo - FixMe.IT Unattended Client List
FixMe.IT Unattended Client List
FixMe.IT Demo - FixMe.IT Client app's interface
FixMe.IT Client app - Chat window
FixMe.IT Demo - FixMe.IT Client app on start
Start FixMe.IT Client app in browser (Edge)
FixMe.IT Demo - FixMe.IT Expert app - My Account tab
FixMe.IT Expert app - My Account tab
Answer a few questions to help the FixMe.IT community
Have you used FixMe.IT before?
Yes

Video Reviews

Review by Christopher F.
FixMe.IT review by Christopher F.
Play FixMe.IT review by Christopher F.
Flexible and efficient - does everything it needs to do
Review by Marc M.
FixMe.IT review by Marc M.
Play FixMe.IT review by Marc M.
great product for support
See all video reviews

221 FixMe.IT Reviews

4.7 out of 5
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221 FixMe.IT Reviews
4.7 out of 5
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4.7 out of 5
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FixMe.IT Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FixMe.ITQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Kady B.
KB
IT Support
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about FixMe.IT?

It works and it is really easy to walk a user on how to get a session going. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

That I need to have a user available, unless I install something else Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Working with our remote users Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about FixMe.IT?

Unattended Access: by far the most useful, flexible and fast remote access for 24X7 support. Also, Fixme.it adds and revises features over the life of the product that add value and convenience. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Forgets my login password every 6-8 logins. Would like clipboard (copy/paste) access to download/upload files and folders to remote PC instead of File Transfer feature. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Remote support on-demand for any of my customers when they help connect. Unattended Access really helps when remote client is elderly and struggles with the steps to connect on-demand access. Cost savings is significant, year after year of using your product. Review collected by and hosted on G2.com.

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Response from Dan Kukarsky of FixMe.IT
Editedit

Thank you for your feedback!

There are three ways you can transfer files to or from a remote computer with FixMe.IT: drag-and-drop, copy/paste and via the Send File button. Here’s a short video that demonstrates all three of these options: https://youtu.be/1qLCOUBsf5c

Best,

Dan | Techinline

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Ward B.
WB
Principal
Computer Hardware
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

Works well all the time. Appreciate the ability to have up to 150 unattended access connections with the account. Simple, predictable behavior. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Wish it did Mac computers, that would be a big help if they could add that feature. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Great solution for remote support at a reasonable price. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Allows easy, affordable remote support with our clients. Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

The ability to connect to essentially anyone securely is very nice! Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I dislike if I have to share with other coworkers keeping me having to wait for them to be done but that is a licensing issue more than a problem with the software. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

We are helping fix non internet related computer problems. Review collected by and hosted on G2.com.

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GS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about FixMe.IT?

How user friendly it is and how you can get extra seats for techs Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

No a lot to dislike about it at all. It seems to be able to do all the things we have previously done on other software and more. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Highly recommend this product Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Computer issues for our customers Review collected by and hosted on G2.com.

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Verified User in Computer Software
CC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

I like how easy it is to let clients let me log onto their computers securely with minimal software cluttering their computers. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Nothing. I've been very happy with this product. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I install custom code onto most of my client's computers as well as troubleshoot and advise about specialized software and how they use it. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

I have been using Fixme.IT for over 5 years now and it is an essential tool for my business. My favorite feature of the product is the ability to add unattended clients to the software so that customers do not need to get a client ID for support. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

There is really nothing I dislike about this product. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

We solve all Computer / Networking Related issues using this product. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about FixMe.IT?

It is easy to use for my clients. They can navigate to get their code and we are up and running. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I don't have any issues. Never had a complaint to voice Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I can get in with my clients quickly and efficiently. I have been using it for several years now. My clients love it too. They know if they email me about an issue, I can log in and correct their problem in a timely manner Review collected by and hosted on G2.com.

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BG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about FixMe.IT?

Reliable, high performance, and cost-effective Windows based remote access software I've been using without ANY downtime for several years now. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

none that apply to my customer base. I don't think a Mac or Android solution is available. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I use it to log it to provide support to customers and sales leads Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

Ease of setup and price were perfect for our organization Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

No complaints to report after 2 months of use Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Software installation, basic troubleshooting Review collected by and hosted on G2.com.

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Pros and Cons Details
FixMe.IT