FixMe.IT
Editedit
FixMe.IT
By Techinline
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4.7 out of 5 stars
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FixMe.IT Reviews & Product Details - Page 20

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FixMe.IT Overview

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What is FixMe.IT?

FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world. Starting at just $25 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 150 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.

FixMe.IT Details
Discussions
FixMe.IT Community
Languages Supported
English
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Product Description

FixMe.IT is a remote desktop application designed for fast and easy on-demand and unattended remote support.

How do you position yourself against your competitors?

With near-zero downtime recorded in 2022, FixMe.IT is the most reliable remote desktop solution that enables support teams to provide better, faster technical assistance at an unbeatable price.

Seller Details
Seller
Techinline
Year Founded
2007
HQ Location
Toronto
Twitter
@techinline
791 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Dan K.
DK
Overview Provided by:
Dan Kukarsky
Software Product Manager | Digital Marketing Manager at Techinline

Recent FixMe.IT Reviews

Mark M.
MM
Mark M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most cost effective remote support application I have ever used"
Easy to use, especially for the end user
Read more
Jessica K.
JK
Jessica K.Small-Business (50 or fewer emp.)
5.0 out of 5
"I use FixMe.IT every day. I can't work without it!"
I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a brow...
Read more
J.J. A.
JA
J.J. A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Best Remote Support Application!"
This app is great whether you are supporting someone for the first time or long time clients! There are several ways to use this remote support ap...
Read more

FixMe.IT Pricing

FixMe.IT subscription
Starting at $32.50
1 Seat Per Month
See FixMe.IT pricing
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1 person requested security information

FixMe.IT Media

FixMe.IT Demo - FixMe.IT Expert App - Home Tab
FixMe.IT Expert App - Home Tab
FixMe.IT Demo - FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Demo - FixMe.IT Unattended Client List
FixMe.IT Unattended Client List
FixMe.IT Demo - FixMe.IT Client app's interface
FixMe.IT Client app - Chat window
FixMe.IT Demo - FixMe.IT Client app on start
Start FixMe.IT Client app in browser (Edge)
FixMe.IT Demo - FixMe.IT Expert app - My Account tab
FixMe.IT Expert app - My Account tab
Answer a few questions to help the FixMe.IT community
Have you used FixMe.IT before?
Yes

Video Reviews

Review by Christopher F.
FixMe.IT review by Christopher F.
Play FixMe.IT review by Christopher F.
Flexible and efficient - does everything it needs to do
Review by Marc M.
FixMe.IT review by Marc M.
Play FixMe.IT review by Marc M.
great product for support
See all video reviews

221 FixMe.IT Reviews

4.7 out of 5
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221 FixMe.IT Reviews
4.7 out of 5
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4.7 out of 5
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FixMe.IT Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FixMe.ITQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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James F.
JF
CEO
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

Unattended access, also being able to see if the user is working and their login account info. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

No Mac support.

No mobile app.

Sometimes mouse and keyboard do not work on remote PC.

Slow to connect.

Having to switch to the Expert window to chat.

Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Good IT consultants, always mention no Mac support. Sucks having to tell users to install Teamviewer. Seems unprofessional to have them use a free product. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Support and instructional tutorials Review collected by and hosted on G2.com.

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DP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

It works with all my customers, even customers behind very secure security. From my customers perspective the software is really easy to use. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Maybe the administration interface could do with being a little more engaging. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Fix me.it allows me to get access to customer computer especially and fix their problems fast. Review collected by and hosted on G2.com.

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Verified User in Legal Services
UL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

I like that I can see everything on the screen. It is great for fixing issues across the country and training. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I don't like that's its not Mac compatible. This would complete this product. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

I would recommend this product for people who use PC's, it's easy to use and easy for the person who needs support to get it. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

All sorts of issues, from upgrading software to fixing printer issues. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

Mutiple connections at the same time and multiple desktops and no need to have client on beforehand. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Limited feature set. Not quite as reliable as previous on processor intensive systems Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Great value product Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Cheaper costs than we had before and allows more remote connection clients. Review collected by and hosted on G2.com.

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DD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about FixMe.IT?

I really like the ease of helping a user establish a connection of the phone. It is a simple process that allows me to connect quickly with little phone instruction. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The download on the client side can be a little slow. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I use this software for clients that don't have a monitoring agent. It is great for first contact with a new user or for users I interact with rarely. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

Very easy to use from a technician standpoint and a simple process to walk customers through to make a one-time connection. Simple interface for everyone. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

There is no stand-alone file transfer screen, which would be a huge help for software installs, updates, and log files. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

I believe they offer a free trial to get you started so it's worth checking out, from there there is multiple payment options to fit your needs. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Much more cost-effective than similar other products and a cleaner interface to present to your customers. Review collected by and hosted on G2.com.

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Admin Approval Link
CE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about FixMe.IT?

Software is very easy to use. Support is great. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

FixMe does not work on macs. No other complaints Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Team viewer is expensive and is only good for a few computers, not to be used simultaneously. Fix me works much better. Would love to have a Mac alternative. Review collected by and hosted on G2.com.

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Verified User in Computer Networking
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

I can remote and restart and still be able to reconnect Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

It's a little hard to connect. I wish the number could be received via a website and I could then get it from them and do the connecting without them have to download. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

IT Review collected by and hosted on G2.com.

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Elise S.
ES
IT Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

That I have the ability to have both unattended and on the fly remote sessions. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

No support at this point for mac, iOS and Android. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

The ability to do a company wide upgrade without having to be there. It actually saves time because I don't have to physically visit each PC. Review collected by and hosted on G2.com.

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MT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

I like the short url to get people connected and ease of use Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The price is good, just wish it was a little lower Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

We are able to easily connect to remote users to fix problems and install software.

It saves us a lot of time. Review collected by and hosted on G2.com.

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FixMe.IT Comparisons

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Pros and Cons Details
FixMe.IT