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FixMe.IT Reviews & Product Details - Page 10

FixMe.IT Overview

What is FixMe.IT?

FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world. Starting at just $25 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 150 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.

FixMe.IT Details
Languages Supported
English
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Product Description

FixMe.IT is a remote desktop application designed for fast and easy on-demand and unattended remote support.

How do you position yourself against your competitors?

With near-zero downtime recorded in 2022, FixMe.IT is the most reliable remote desktop solution that enables support teams to provide better, faster technical assistance at an unbeatable price.


Seller Details
Year Founded
2007
HQ Location
Toronto
Twitter
@techinline
791 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®

Dan K.
DK
Overview Provided by:
Software Product Manager | Digital Marketing Manager at Techinline

Recent FixMe.IT Reviews

Mark M.
MM
Mark M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most cost effective remote support application I have ever used"
Easy to use, especially for the end user
Jessica K.
JK
Jessica K.Small-Business (50 or fewer emp.)
5.0 out of 5
"I use FixMe.IT every day. I can't work without it!"
I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a brow...
J.J. A.
JA
J.J. A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Best Remote Support Application!"
This app is great whether you are supporting someone for the first time or long time clients! There are several ways to use this remote support ap...
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FixMe.IT Media

FixMe.IT Demo - FixMe.IT Expert App - Home Tab
FixMe.IT Expert App - Home Tab
FixMe.IT Demo - FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Demo - FixMe.IT Unattended Client List
FixMe.IT Unattended Client List
FixMe.IT Demo - FixMe.IT Client app's interface
FixMe.IT Client app - Chat window
FixMe.IT Demo - FixMe.IT Client app on start
Start FixMe.IT Client app in browser (Edge)
FixMe.IT Demo - FixMe.IT Expert app - My Account tab
FixMe.IT Expert app - My Account tab
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Video Reviews

221 FixMe.IT Reviews

4.7 out of 5
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221 FixMe.IT Reviews
4.7 out of 5
221 FixMe.IT Reviews
4.7 out of 5

FixMe.IT Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FixMe.ITQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Government Administration
AG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

I began using Fixme.it 2 years ago, I believe this software is superior to anything comparable on the market. The ease of use and its compactness on my systems makes my life much easier. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I work in a governmental environment, sometimes, for what ever reason law enforcement types and dispatchers sometimes find it difficult to get to fixme.it and get the access number. I would like to have a desktop, tablet or phone app that would take them directly to the ID number for me. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Remote access to County Computers Review collected by and hosted on G2.com.

Kevin C.
KC
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Ease of use. The product is real easy to install on machines for easy access later. And for quick remote support that someone just needs help. We came from a more expensive solutions and wanted something that would work for my MSP company. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Very rarely, have a machine that it doesn't want to work on. Not a whole lot to say negatively about it. It's a good product! Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

good product at good pricce Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

easy access to remote customers. Having one portal to access all of our customers has made it great. We have 2 users setup for approx 300 unattended sessions. Review collected by and hosted on G2.com.

John L.
JL
Owner
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Quick and easy for my customers to allow me access for remote support Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I wish that would provide Macintosh connectivity. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Give it a try. It's ease of use and functionality is equal to or better than the competition. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I am able to provide remote services in my computer repair business, such as tune-ups, help with printer troubles, and threat eradication. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

FixMe.IT has allowed me to effectively service more clients with a simple, and effective remote support tool set. The licensing is easy AND flexible, allowing you to have a pool, and float between users or machines. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

We would like to see a Mac client for both client and admin tools, but especially on the admin side. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Would love to see a Mac version (of at least the admin toolset). Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

With limited resources, we're able to effectively service client systems remotely, during on and off business hours. Review collected by and hosted on G2.com.

Verified User in Building Materials
AB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Reliable. Works for all PCs where I connect. I’ve never had a single issue. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I would like to have a sort of “toolbox” repository where we can upload frequently used scripts and programs and have easy access to download and run them quickly on a user’s machine. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

We have users all over the country, and I have never had a single issue connecting to any of them for IT assistance. Review collected by and hosted on G2.com.

DanaandNyree H.
DH
Systems Architect
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Easy to use, simple for users to connect to IT support Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Really nothing to dislike about the product Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Remote support for company employees Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

FixMe.It makes it easy for our customers to connect. During phone calls I'll have my customers connect to FixMe.It so I work on their system or have them see what I am doing on my own PC. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

There is nothing that I dislike. It works well for my needs. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I am guiding customers through an installation of our software so they can install it themselves without having to share passwords. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

It is really easy for the end user to grant you access. The unattended access setup is very simple and fast as well. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The only downside I've run into is that the end user can remove your unattended access, which has unintentionally happened because they didn't realize what that really meant. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Great price and very easy to use. Definitely recommend this product. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Desktop support for applications and troubleshooting Review collected by and hosted on G2.com.

SM
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Easy of use, categorizing/grouping my clients Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Reading this survey it looks like I can use on Apple products with my PC but i did not know anything about this ability Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

I use Team viewer for Apple products Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Troubleshooting software issues, watching user while using the software, browser applications, help with setup and printer issue, update PC's Review collected by and hosted on G2.com.

Jason S.
JS
Chief Technical Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about FixMe.IT?

I have never had a problem with connectivity to remote systems. It allows me to work from anywhere. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I have no dislikes about the program. The program functions as it should without issue. And our customers love our quick response Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

We are able solve all PC related I'm able to service several customers at once Review collected by and hosted on G2.com.